Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Site reasonably easy to use so no issues there. An interesting variety of stuff but on a specific mission which was accomplished.
Only grumble was that the product was sourced from overseas and not .uk as the site hinted at. The service and updates for delivery were good so again, little to moan about!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/10/2021
Easy site to browse, ordering was fast. Delivery was also quick, great service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2021
No response to e-mails
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We have not received any mail from you, except your payment confirmation.
We invite you to send us an e-mail to [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2021
Conforming products, fast delivery, wide choice of models. Too bad prices are higher than on other sites.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2021
My order was delivered quickly and correctly. Very good, but having to pay TWO shipping costs! 1 for delivery to your premises in Paris PLUS 1 for home delivery ... I find this a bit excessive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2021
Good service
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 24/09/2021
Order arrived quickly, unfortunately one item was missing. Two weeks later something completely different arrived. Wrong article for the description and / or wrong article number. Now I'm getting my money back, even though the correct item would have been available. They must have realized that it was cheaper this way. I will never order here again
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Response from 1001hobbies
Hello, thank you very much for your comment. Your opinion is very important to us. Please send an email to [email protected] to contact our customer service.
Thank you for taking the time, see you soon 1001 hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2021
Waiting time not specified on site. No information on the follow-up which had to be the subject of a phone call on my part. Product arrived in my BL...unexpected! A pleasant surprise! Beautiful model.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/09/2021
Do not reply to complaint e-mails Very long delivery times: mark as in stock items that are then declared as awaiting delivery Do not check that items match orders
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Response from 1001hobbies
Dear Sir, We regret your comment. We have answered all your emails and we thank you for checking your spam. A return form was sent on 04/10/21 for the return of the products.
Please contact our customer service department on 01 79 73 68 76.
We will deal with your concern as soon as possible.
Sincerely 1001hobbies.fr customer service
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/09/2021
Satisfied with delivery and product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2021
Hello I am happy and a little disappointed with my order received in kit to assemble oneself good I recognize that the product is of very good invoice after the assembly to be made
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 28/09/2021
In the case of my last order I would say that I got it fairly quickly. About the navigation I find it not very easymaybe I am wrong in using it. Certainly there is a large assortment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2021
Everything is perfect as usual
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 15/09/2021
great phone support, great delivery with perfect packaging, just a little long delivery.I will definitely order again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2021
OK DELIVERY BUT VERY DISAPPOINTED BY THE CONTENT OF THE BOX WITH NO POSSIBILITY TO IMPROVE IT
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 07/09/2021
Smooth and easy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2021
The items I chose are of good quality, although I was a little disappointed with one of the pieces, as I thought it was a medium size, but it turned out to be a small one. Still, I'm very happy with my purchase.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/09/2021
An Expedition department made up of people incapable of preparing an order correctly. Product missing on delivery, difference between the BL and the order, barcode labels rendering the purchased product unusable...... unheard of! The only positive point was a customer service team (Laure) who fought hard to repair the errors as best they could.... All this with an appreciable cheerfulness. But hey.... I won't be ordering from this site again
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2021
Very easy
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 27/09/2021
The payment method is complicated. At least the first time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2021
I hesitated to give it 5 stars because I like the site, the products (easy model) and the value for money. Delivery is generally not very fast (at least a week), which is why I gave it one less star.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2021
Order received on time
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 06/09/2021
I forcibly purchased the same model the Red Brown's Fokker triplane because it was mistakenly presented to me in 1.24 scale.Qyandi the package arrived I found it a 1.32 scale.Sato that I work on 1.24 I had to get another model and make sure it arrived in the required scale.This was not how I voke it.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 18/08/2021
Long waiting time to receive the product, however, it was received with the necessary care to receive it in perfect condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
Package very well packed. Very professional.
A few concerns about the site: Normally in the French overseas departments, pricing should be exclusive of tax, as we pay sea taxes upon receipt.
A LOT TOO MANY out-of-stocks displayed, which certainly attracts customers but gives a bad user experience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2021
The 1001 hobbies website presents the available products very well. My order was delivered quickly, as promised. Finally, the contents of the parcel were to my complete satisfaction.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/09/2021
Fast delivery, satisfied with the construction kits ordered, a little less about the glue the needle is clogged with dried glue and so cannot be used, now have to do it with a thin brush. Glue probably fell over in the box due to transport.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 15/09/2021
This was a model made in the 1980's. The fact that it even exists is cool. It had some flaws from the factory, but I'm happy with it. Keep them coming.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 11/09/2021
Product as described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2021
Responsive, good and large selection of products, to be recommended!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 30/08/2021
It's really cool and I've also found things here that you can't find anywhere else. But here's the thing. I wanted one thing, but it was sold out. Then I ordered something else for the same price. But then I got what I originally wanted but didn't order. Well, you have to know.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/09/2021
All very correct and well
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/09/2021
Clear, fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
Compliant.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2021
More expensive and slower than any other online store. Plus customer service ignored my cancellation. Please avoid.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2021
Offers product brands that are hard to find elsewhere (especially in Eastern Europe).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2021
Delivery time not respected and no compensation for the wait Do not order
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
Right on schedule
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2021
delivery O.K.
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