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A
Rating: 4 out of 5
Parts ordered were flush, but delivery times were long for parts that were in stock according to the site.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 688 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1 and 4 stars
Reset filtersC
Rating: 4 out of 5
Everything perfect, it took a while to be shipped due to the lack of a product, once shipped it arrived the next day.
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C
Rating: 4 out of 5
order correct, but shipping a bit slow
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C
Rating: 4 out of 5
Order delivered in the correct time (12 days), however the deliveries are not always fast.
I have a pending order placed on October 14 and as of today, November 9, I do not know when I will receive it.
I have been a customer since 2013 and in other orders I have had problems with deliveries. They should improve their deliveries.
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I have a pending order placed on October 14 and as of today, November 9, I do not know when I will receive it.
I have been a customer since 2013 and in other orders I have had problems with deliveries. They should improve their deliveries.
A
Rating: 4 out of 5
It is a pity that the delivery time in relation to the indication of the quote is not respected. I know the products of the brand AEDES which are of good qualities.
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V
Rating: 4 out of 5
Not the first purchase, always satisfied Delivery could be a little faster
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A
Rating: 1 out of 5
I received a mock-up, half of which is missing, and I haven't had a reply despite photos etc.... So I got in touch with Heller to tell them what I think of you.
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Response from 1001hobbies
Dear customer.
First of all, we apologize for the inconvenience. However, at our last exchange, we are waiting for the pictures of your product.
On the other hand, we can't send an after-sales service if we don't have all the information we need to call on our suppliers. Thank you for your understanding. Sales department.
A
Rating: 4 out of 5
two weeks for 5 items, a bit long. impossible to cancel an item during this time.
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A
Rating: 4 out of 5
It's a pity that small volume shipments, in envelopes, are made by Mondial Relay. It's not very fast.
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A
Rating: 4 out of 5
The item was delivered on time. The product was very well protected.
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G
Rating: 4 out of 5
Very good , very fast delivery, just top. did get several mails in French,????
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C
Rating: 1 out of 5
invece delle figure dell'EQUIPAGGIO DEL CARRO ARMATO, HO RICEVUTO IL CATALOGO MiniArt. Quindi completamente un altra cosa che non ho mai chiesto
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Response from 1001hobbies
Salve, Grazie per il suo commento e ci scusiamo. Aspettiamo la tua email a [email protected]. Vi ringraziamo per il vostro tempo e ci scusiamo di nuovo.
Customer service of 1001hobbies.
Customer service of 1001hobbies.
A
Rating: 4 out of 5
Good, compliant product
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A
Rating: 4 out of 5
Shipping times can sometimes be long. The site lacks information on product availability. But the sales department is responsive and adapts to complaints.
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A
Rating: 1 out of 5
I'm disappointed, I was expecting an A4 decal and I only received a 25mm x 85 mm sticker, I was misled about the article
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Response from 1001hobbies
Thank you for your comment. The 1/72 decal sheets are rarely on an A4 sheet. We regret that you are disappointed, but if you wish, you can return the item to us.
Sincerely, Laure
Sincerely, Laure
A
Rating: 4 out of 5
Delivery a little long but otherwise super happy with the items ordered!
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A
Rating: 4 out of 5
The ladybug is very pretty, a carbon copy of the one in the Disney film. Nevertheless, I didn't think it was so tiny.
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A
Rating: 4 out of 5
Site very rich in industry articles; easy to navigate with filters. Payments according to regulations. Shipping on time estimated. Average shipping tracking. I did not find the Favorites items page as a memory for future purchases.
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V
Rating: 4 out of 5
Good offer. Shipping costs a little high.
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V
Rating: 4 out of 5
Well packed and good updates only negative is that it needs to be clearer how high costs can be as item from France cost almost 25% in customs fees. Would have brought from outside EU as their charges are less
V
Rating: 4 out of 5
I like all the stuff you have.But things are out of stock to often,are I would purchase more
V
Rating: 4 out of 5
So far everything has gone well. Shipping time is quite long.
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G
Rating: 4 out of 5
The delivery notification was not opening. This in contrast to previous orders. Nicely taken care of though.
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A
Rating: 4 out of 5
Very good as usual
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G
Rating: 4 out of 5
The site has gotten better (faster), however, it did take about 4 weeks for me to receive the products.
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A
Rating: 4 out of 5
Honestly I try the site very easy and intuitive, however I would like a more detailed description of the products for sale so as not to run into mistakes in purchasing and returns
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A
Rating: 4 out of 5
Fine
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G
Rating: 4 out of 5
Fast correct delivery
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A
Rating: 4 out of 5
Order delivered promptly with no problems. The only drawback was that one of the kits must have been quite old, and some of the paints supplied with it were dry. The little nephew was still able to make his model (it's always useful to keep paint pots :) ).
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C
Rating: 4 out of 5
The experience has been good, I recommend this store.
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A
Rating: 4 out of 5
Very good
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C
Rating: 1 out of 5
They brought the package with the product inside broken and scattered. I have sent several times the photo of the package with the broken product, and I still have not received a solution.
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Response from 1001hobbies
Dear Mr. Dear Mr. As a result of the photo sent, we inform you that we have resent the product. We wish you a good day.
A
Rating: 4 out of 5
I'm pleased to see that you're keeping up with your mailings. However, it may not be necessary to send so many e-mails.
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A
Rating: 4 out of 5
Order in line with my expectations. The only downside is the rather high price compared with your competitors.
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A
Rating: 4 out of 5
careful shipment.
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V
Rating: 4 out of 5
The goods arrived in perfect quality and undamaged in high-quality packaging. The information about the delivery status is also sufficient. However, I do have reservations about the delivery time. Almost two months is simply too long. Please remedy this.
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C
Rating: 4 out of 5
I would put 5 stars, but the time between purchase/payment and receipt, in my opinion is still long.
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C
Rating: 4 out of 5
The only problem is how long it takes for orders to arrive, this time almost a month, otherwise everything is fine.
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A
Rating: 4 out of 5
Very accurate and punctual
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A
Rating: 4 out of 5
Good interpersonal skills
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