Customer reviews of 1001hobbies

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 10/09/2021 à 18h43 following a purchase from 20/08/2021

Very good

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 10/09/2021 à 15h06 following a purchase from 03/09/2021

I would like to return the plane in my parcel as it does not correspond to the scale I usually order.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 09/09/2021 à 19h59 following a purchase from 02/09/2021

Perfect

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 09/09/2021 à 05h45 following a purchase from 12/08/2021

order collected quickly. Thank you

Translated reviews

V

Verified Buyer

Rating: 4 out of 5

Published on 08/09/2021 à 22h48 following a purchase from 29/07/2021

delivery is long. Service is good. But cant change my log in password 1001 hobbies has not gotten back to me yet.

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 08/09/2021 à 13h17 following a purchase from 30/07/2021

Very good

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 08/09/2021 à 11h54 following a purchase from 01/09/2021

very clear site very affordable price model often difficult to find in specialized stores

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 06/09/2021 à 12h48 following a purchase from 31/08/2021

Fast order processing and shipping Just a cracked can lid, but nothing too serious.

Translated reviews

V

Verifizierter Käufer

Rating: 4 out of 5

Published on 05/09/2021 à 17h20 following a purchase from 16/08/2021

It fits. Not bad. Delivery time could be a little shorter.

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 05/09/2021 à 12h57 following a purchase from 21/08/2021

Order received too late

Translated reviews

Response from 1001hobbies Published on 10/09/2021

Hello Mr Pitault, Thank you for your comment. We apologize for this incident. We have decided to reimburse you the 8.99€ corresponding to the shipping costs.
We hope you find this offer satisfactory. Best regards, Laure

G

Geverifieerde Koper

Rating: 4 out of 5

Published on 05/09/2021 à 09h35 following a purchase from 17/08/2021

Good

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 04/09/2021 à 17h08 following a purchase from 30/08/2021

Good, but too bad the shipping costs are so high !!! 7€ paint, as much shipping cost !

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 04/09/2021 à 06h14 following a purchase from 26/08/2021

R.A.S

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 03/09/2021 à 21h49 following a purchase from 07/08/2021

So far, so good

Translated reviews

C

Comprador Verificado

Rating: 4 out of 5

Published on 03/09/2021 à 16h48 following a purchase from 23/08/2021

They took a long time to deliver the order due to lack of some product, the rest was OK.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 03/09/2021 à 15h46 following a purchase from 30/08/2021

- Navigating the site requires a bit of searching if you're looking for an older product, but that's not a problem.

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 03/09/2021 à 13h36 following a purchase from 21/08/2021

Order placed over a week ago and still nothing, " order being processed " . So I ask what's going on by e-mail, I'm told that a product is unavailable and that they'll have it within 1 week ... So the whole delivery is delayed. The order was for my cousin's birthday this WE , so no present ... What's more, the code for purchases over 80€ didn't work. If the customer doesn't email to find out what's going on, nothing will happen. The site is not at all up to date in terms of stock, perhaps their specialty is the physical store because the site seems very complete but beware of deliveries. I still don't have my order.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 02/09/2021 à 23h11 following a purchase from 04/08/2021

lots of choice!

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 02/09/2021 à 11h52 following a purchase from 26/08/2021

Error sending my order

Translated reviews

Response from 1001hobbies Published on 03/09/2021

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.

V

Verifizierter Käufer

Rating: 4 out of 5

Published on 01/09/2021 à 16h03 following a purchase from 24/08/2021

Fits everything great only too high delivery costs

Translated reviews

G

Geverifieerde Koper

Rating: 4 out of 5

Published on 01/09/2021 à 14h07 following a purchase from 10/08/2021

Neatly delivered only link to track package did not work

Translated reviews

C

Comprador Verificado

Rating: 4 out of 5

Published on 01/09/2021 à 08h22 following a purchase from 04/08/2021

Good site for modeling lovers, fast, professional attention and good shipping tracking, although some of their items are not competitively priced, otherwise I recommend it.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 31/08/2021 à 22h25 following a purchase from 16/08/2021

parcel received complete

Translated reviews

G

Geverifieerde Koper

Rating: 4 out of 5

Published on 31/08/2021 à 18h41 following a purchase from 18/08/2021

Everything was great! Beautiful puzzles and neatly delivered!

Translated reviews

V

Verified Buyer

Rating: 4 out of 5

Published on 31/08/2021 à 14h12 following a purchase from 11/08/2021

Aurait du être excellent, mais un problème est suvenu avec les papiers à la douane ( j’ai du payer $26.00 )

V

Verifizierter Käufer

Rating: 4 out of 5

Published on 30/08/2021 à 19h32 following a purchase from 10/08/2021

Everything in order

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 30/08/2021 à 15h50 following a purchase from 21/08/2021

good transaction and correct delivery time

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 29/08/2021 à 19h37 following a purchase from 12/08/2021

Long, very long delivery times, plus customs charges.

Translated reviews

Response from 1001hobbies Published on 31/08/2021

Hello, Thank you for your email. We would like to inform you that we are in France and you should have known that when you received your parcel, customs would ask you for customs duties.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 29/08/2021 à 08h33 following a purchase from 28/07/2021

good site for scale models

Translated reviews

V

Verified Buyer

Rating: 1 out of 5

Published on 29/08/2021 à 06h21 following a purchase from 11/08/2021

The item I ordered was not what I received.

Response from 1001hobbies Published on 31/08/2021

Hello,
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 28/08/2021 à 22h56 following a purchase from 15/08/2021

I received a parcel for which nothing corresponds to my order. It's a pity because it's the first time I've ordered and I already have a 2 week lead time for the parts I need quickly. Now I don't need the parts any more, a supplier will deliver them to me within 3 working days...

Translated reviews

Response from 1001hobbies Published on 31/08/2021

Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 28/08/2021 à 15h51 following a purchase from 23/08/2021

On-time delivery in good condition

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 28/08/2021 à 12h33 following a purchase from 23/08/2021

ils ce soucis pas de leurs clients s a v archi nul comme le reste sauvez vous vite ne fair8es pas leur confiance5

Translated reviews

Response from 1001hobbies Published on 31/08/2021

Thank you for your comment. We would like to inform you that our customer service department responded to your e-mail, offering you a credit note even though the error was not our fault, since it was you who made the mistake of ordering a model, when you thought it was a miniature.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 28/08/2021 à 11h49 following a purchase from 22/08/2021

perfect !!!!!!

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 28/08/2021 à 10h52 following a purchase from 25/07/2021

Delivery on time, parcel well protected.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 28/08/2021 à 09h00 following a purchase from 22/07/2021

Product conforms to seller's description

Translated reviews

G

Geverifieerde Koper

Rating: 4 out of 5

Published on 27/08/2021 à 18h49 following a purchase from 19/08/2021

Site is very comprehensive, good information. The shopping cart took some searching, needs to be more clearly displayed.

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 27/08/2021 à 07h02 following a purchase from 02/08/2021

Null and void

Translated reviews

Response from 1001hobbies Published on 31/08/2021

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 26/08/2021 à 18h23 following a purchase from 06/08/2021

nothing to report, speed, efficiency, good tracking information, very good, keep up the good work. Best regards.

Translated reviews

G

Geverifieerde Koper

Rating: 4 out of 5

Published on 26/08/2021 à 13h04 following a purchase from 21/07/2021

Clear webshop.

Translated reviews