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A
Rating: 4 out of 5
No problem
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 4 stars
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Rating: 4 out of 5
well received a missing item REF AK472 XTREME METAL GOLD
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A
Rating: 4 out of 5
Good shipping and delivery times. Prices are perhaps a little above average, however, finding parts that are not easily found perhaps sets these conditions. Give more discounts to customers who buy often.
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A
Rating: 4 out of 5
Items deliverable in 5 to 6 days, shift delivery to 15 days easy. Otherwise RAS
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C
Rating: 1 out of 5
They had a stock of three units and I bought them, but after more than a week with the order in preparation I found out that they only had 2 left. Having to be behind people who do not know how to organize their inventory should not be my job. Having to contact me to be told that they have a problem with my order when a simple communication with - We are sorry but we do not have what we have sold you - could be enough. And they have not refunded me for what they have not sent me. Thieves. I will not repeat nor recommend this site.
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Response from 1001hobbies
Mr. Thank you for your comment. We regret this incident and apologize.
We have refunded the amount of the items not received.
We apologize again.
1001hobbies customer service.
We have refunded the amount of the items not received.
We apologize again.
1001hobbies customer service.
A
Rating: 4 out of 5
Very good product. Correct delivery. Prices still high compared to other sites. Too bad.
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A
Rating: 4 out of 5
Good reception
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G
Rating: 4 out of 5
Good service, too bad the links don't work from track and trace though. Further fine
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A
Rating: 4 out of 5
Perfect but late delivery; Covid? July 14th?
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A
Rating: 1 out of 5
I am waiting for the package LD106039197FR 2 WEEKS AND IT IS NOT COMING I HAVE PAYED 18 EURO TRANSPORTATION AND YOU SEND IT BY SIMPLE MAIL. WHILE IT SHOULD COME TO ME WITH DELIVERY DO NOT DO THIS AGAIN
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Response from 1001hobbies
Hello, Thank you for your email and we apologize for this incident. We confirm that we have opened a dispute with the carrier, we will come back to you as soon as possible.
We thank you for your understanding, Sincerely, customer care
We thank you for your understanding, Sincerely, customer care
G
Rating: 1 out of 5
Something totally different was delivered than what I ordered!!! A bag with a pair of ball bearings was delivered from Tamiya instead of a model kit: totally incomprehensible. Moreover, I paid extra for express shipping. I am curious if the company will correct this without extra cost to myself. The company was immediately informed of the mistake, so far no response has been received.
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A
Rating: 4 out of 5
Good product, delivery time ok
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A
Rating: 1 out of 5
I had to wait more than 15 days for my order to be shipped even though everything was in stock and available. The Colis Privé service used ėt sucked. I was warned that the driver couldn't find my address, something I don't understand, I live in a small town, not a remote country place. Now it's up to me to travel 25km to pick up my parcel at a relay point. Not happy at all.
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Response from 1001hobbies
Mr Hartley, Thank you for your comment. When you placed your order, we informed you that the wood glue was not in stock. We then split the order so that you could receive the other products.
We regret that the private parcel service did not meet your expectations.
Thank you for your understanding, 1001hobbies customer service.
We regret that the private parcel service did not meet your expectations.
Thank you for your understanding, 1001hobbies customer service.
V
Rating: 4 out of 5
Delivery time was ok, could have been quicker but everything worked perfectly.
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A
Rating: 4 out of 5
The equipment was as explained by the seller
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C
Rating: 1 out of 5
one of the products was not what I ordered
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Response from 1001hobbies
Hello, Thank you for your comment. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. Our customer service will contact you as soon as possible and give you a quick solution.
Thank you for your time.
Sincerely, 1001hobbies Customer Service.
Thank you for your time.
Sincerely, 1001hobbies Customer Service.
C
Rating: 4 out of 5
Right. It's nice to have a phone number where you can be reached.
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A
Rating: 4 out of 5
more expensive items than your competitors
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A
Rating: 4 out of 5
Good service, delivery a little longer than expected
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G
Rating: 4 out of 5
Item found and delivered quickly. Next time for sure again!
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V
Rating: 1 out of 5
Immediate cancellation of the item on the same day was simply ignored, absolutely no recommendation for consumers...
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Response from 1001hobbies
Mr. Lier, we are sorry, but we have not received your cancellation. Customer Service has therefore sent you a return slip. We are waiting for the return and will refund you the purchase price for this product, thank you!
Laure
Laure
A
Rating: 1 out of 5
I received the order incomplete and they did not send me back what was missing.
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Response from 1001hobbies
Hello Mr Molin, Thank you for your comment. We would like to inform you that we have recovered the product and are awaiting its return before proceeding with the refund. We apologize for the inconvenience.
Sincerely, 1001 hobbies customer service.
Sincerely, 1001 hobbies customer service.
G
Rating: 4 out of 5
Navigation could be improved
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A
Rating: 4 out of 5
products as ordered. fast delivery
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A
Rating: 4 out of 5
Very large choice reasonable price continue
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A
Rating: 4 out of 5
.....
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A
Rating: 4 out of 5
Good, just a little disappointed.... 2 tamya paints almost without thinner, therefore dry. Fast delivery
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A
Rating: 4 out of 5
TB except for a slightly long delivery time.
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A
Rating: 4 out of 5
I waited for a while but then they shipped.
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V
Rating: 1 out of 5
Everything as requested. Thank you.
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Response from 1001hobbies
Hello, thank you for your comment. We are sorry for your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and offer you a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
Thank you for your time Sincerely, 1001hobbies customer service.
V
Rating: 1 out of 5
The products and variety on 1001hobbies.de are excellent. However, the service is disastrously poor. I have been trying to return some items for over 3 weeks and have received neither a confirmation of my return request nor a reply to my emails. I really have to question this system. It's complicated, time consuming and doesn't work, which makes me not want to order here again.
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Response from 1001hobbies
Hello, thank you for your comment. We are sorry for your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and offer you a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
Thank you for your time Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
Serious team, I was kept informed of the progress of my regular order.
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G
Rating: 1 out of 5
Easy and quick to find. But it says things are in stock and with the fastest express with ups delivered within 2 sagen. Extra 17.95 shipping costs paid and it took very long before the product is sent at all very bad
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Response from 1001hobbies
Sir, Thank you for your comments. Since we have 148,000 items on the site, we store some of our inventory with our suppliers.
That is why your product says "Shipping within 3 to 5 business days".
Therefore, your product was taken out of stock on 16/06/2021. It arrived on 22/06/2021 06:17:53. So you will be shipped on 22/06/2021 10:50:17 and you will be delivered on 24/06/21.
In short, the delivery time of your product was respected.
Thank you for your understanding, Thank you for your understanding, Laure
That is why your product says "Shipping within 3 to 5 business days".
Therefore, your product was taken out of stock on 16/06/2021. It arrived on 22/06/2021 06:17:53. So you will be shipped on 22/06/2021 10:50:17 and you will be delivered on 24/06/21.
In short, the delivery time of your product was respected.
Thank you for your understanding, Thank you for your understanding, Laure
A
Rating: 4 out of 5
Good product long delivery time
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A
Rating: 1 out of 5
Inventories are wrong: take stock
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Response from 1001hobbies
Mrs Simonet, Thank you for your comment. We understand and regret your disappointment. We would like to point out that we have 148,000 references on our website .... and part of our stock is held by our suppliers. We have refunded your money.
We apologize again.
Sincerely, 1001hobbies customer service.
We apologize again.
Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
ALL CLEAR.
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A
Rating: 4 out of 5
Fast delivery, well packaged. Perfect
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A
Rating: 4 out of 5
Choice, correct order and delivery, it's perfect.
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A
Rating: 4 out of 5
I'm not used to ordering on the internet, but for my order you were very helpful.
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V
Rating: 1 out of 5
Website should have stated that stock was not held in the uk and import duty/vat was payable. The note that additional cost may be due to COVID was misleading. The import duty should have been stated before conformation of order.
Response from 1001hobbies
Mr,
Thank you for your comment. We regret your dissatisfaction, but we would like to stress that the additional taxes paid above €135 are taxes that have been in place since the Brexit.
We will indicate this on your shopping basket when you place your order.
Also, if you read our terms and conditions, we clearly state that we are based in FRANCE.
Thank you for your feedback.
Sincerely,
Customer Care 1001hobbies.
Thank you for your comment. We regret your dissatisfaction, but we would like to stress that the additional taxes paid above €135 are taxes that have been in place since the Brexit.
We will indicate this on your shopping basket when you place your order.
Also, if you read our terms and conditions, we clearly state that we are based in FRANCE.
Thank you for your feedback.
Sincerely,
Customer Care 1001hobbies.