Customer reviews of 1001hobbies

The delivery times announced at the time of the order are not respected, it is more than unpleasant at Christmas

The package took longer than reported, resulting in someone not having their gift at a family party. This can be somewhat understood, but when I notice upon picking up the package that one of the ordered items is broken (email with proof to follow), it becomes much harder for me to accept. All ordered items were sent together in one large box, with the fragile items packed together in the box with the heavy items and without any protection in the box, such as paper filling or similar, to minimize the shaking of the items. Result = fragile item broken. Please either package the items (or at least the fragile items) separately or ensure more protection in the box because if someone has already paid a euro, it should be in order... especially when you have to give someone who is waiting for their gift a broken gift...

Hello, I paid 14 euros to have it within 24 hours, ordered on Tuesday for Friday, but I only received it on Monday.

I still haven't received my package, it's starting to take a very long time. No respect for deadlines and no information. Jean-marc ROUZAUD.

I am not satisfied because the order has been delayed, it has not arrived on time and the tracking only says shipped and I don't know anything more about where it is or when it will arrive, I would like a little more information.

Short review: order only if you don't mind delays. Do not order if in a rush. Long review: I have made an order on the website, although I was worried bc of the reviews. I ordered an item on the 7th of December, that said "in stock, sent within a week, delivered by the 19th of December". In the end received it on the 28th. The order was fine, not damaged, it was an original dragon ball pod figure. Feedback to the company/advice to future clients: The advertisement on the website is tricky. You must read the purchase terms before purchasing. Unless it says the item is ready for same day ship, they won't actually have it in stock, their providers will. They're essentially drop shipping. The communication from the company is poor. Sent many emails, only received response from one, that I ended up sending in french(although I purchased from the Spanish website). It's not a bad company, but it could do with some better clarification for clients and better customer service. I hope to see this improve.

I am contacting you very upset and nervous to inform you that my order DTGIZPJFS has arrived in poor condition, the figure arrived broken. I unpacked it carefully and when I took it out of its plastic, I found this: The sword broken in two places and the lock of one of the braids also. I expect your commitment and a solution as soon as possible since the figure is very expensive and this has never happened to me. Please.

I received the package well after the expected date. I had to buy another model to have a gift for the person under the tree. You never replied to my email! So I will not order from you again.

Item sent 2 and a half months later than my initial order, while I had requested a refund... The item arrived in a large box, no protection. One corner of the game box is completely crushed.... I do not want this damaged box, but once again customer service is absent................. I am still waiting for the refund of my fourth item, which has never been in stock for almost 3 months..... Huge scam, do not order from them!!!

Beautiful material, everything is perfectly fine. I found (this is personal) the shipping costs to Belgium for an order that fits in a letter quite expensive.

Delivery took much longer than expected. The item seemed to be in stock on the website but after ordering it turned out that it had to be ordered from the supplier. Ordered on December 9, and now on January 1 the message that it will be in Budbee tomorrow. We'll see.

Terrible. They never respond to emails, the product was available at the time of purchase but then they didn't ship it on time. They shipped the product after a month. Fortunately, I received a refund from PayPal.

Ok

Very bad

Very disappointed, after having taken the supplement for more secure packaging. The package arrived poorly packed and broken

Well damaged, before receipt, customer service ignored my complaint. Really disappointed.

I asked to cancel the order and my request was not attended to. They sent me the product and give me the option to return it at my own shipping cost. It seems very unprofessional to me.

Very poor quality packaging...

delivery time a bit long

Rating: 1/5 Opinion: NOTHING HAS ARRIVED AND ABOVE ALL THERE IS NO TRACE OF THE ORDER AND I DON'T EVEN KNOW WHO TO TURN TO ZERO OUT OF FIVE

Complete scam. Car without bodywork

In the end, he arrived late, but he arrived.

Delivery announced on 20/12 and package only sent on 23/12, too bad for that, the rest was very good, thank you.

I still haven't received my order and they don't give me answers.

rather well

Package arrived just in time. One star less because it arrived with a hole in the cardboard but did not affect the item. Otherwise super happy

My order has not arrived yet, big disappointment!

Fatal, it says the order is delivered and it's a lie! They don't tell me where I can find it, what a disappointment.

Good in terms of choice but very approximate on the order tracking. The tracking link indicated in preparation, I have a message saying that the package will be delayed while the package is already at the relay. Communication on package tracking needs to be reviewed. Otherwise, order compliant, well packaged.

Principally OK, but particularly in terms of the website, especially with regard to shipment tracking, it could be further optimized.

Still no package

It was a disaster, the customers' opinion does not interest you, one is ignored!!!! I have written to you multiple times and never received a response!!!! 1 star is too much!!!!

I put a star because it doesn't allow me to put any. Customer service is terrible.

Information about the backlog had to be inquired

Order status from order placement to order receipt was not consistent with other 5 star modeller suppliers. There was no order confirmation nor order shipment email sent, order shipment tracking information was not available on line and two emails to 1001hobbies customer support requesting this information went unanswered.

Almost 2 weeks after ordering still nothing received.

Quick delivery and good condition items

I ordered by choosing express delivery, but my order arrived a week late, without any warning. I contacted customer service to request a refund, but I never received a response. You are here to do business, but with this lack of seriousness you have just lost a customer. Very disappointed by this lack of professionalism and communication.

Delivery went wrong. Package "is stuck somewhere" Not delivered after 14 and no more updates

Informally, the order does not arrive on time