1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
twice I ordered the same model. Each time the model in the box was different from the box. This time I have sent three emails to three contact addresses and I have not received a replacement.
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Response from 1001hobbies
Hello Mr. Taylor, Thank you for your comment.
We regret this incident and apologize. Our customer service will contact you as soon as possible.
I wish you a good day laure
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 30/07/2021
Good price and fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2021
The site is pretty good and easy to use, it's a shame we can't find all brands of paint, but we manage to find what we need.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 09/07/2021
Very nice maybe the navigation system could be improved a bit. Package arrived early, very helpful after a little inconvenience.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/06/2021
A lot of material and very accessible and comfortable web, only sin a little in the shipments, little precision and information.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 30/07/2021
Very clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2021
no more and no less than the entire range of model sites
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2021
Shipment a little longer than expected...but that's okay! Careful delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2021
Very good product.
Cdt
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2021
please note my last two orders, the boxes for the pa foch and the pa charles de gaulles were damaged and the models had suffered some damage, but this can be repaired. the fault lies with the packaging of the models. check with the supplier. it's true that you offer a wide choice of models and this is appreciated.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 21/07/2021
all good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2021
Attentive customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2021
Order shipped incomplete. No communication from the seller! I do not recommend this site to all my modelling friends.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that we have refunded the missing reference. As your order was too old, our system released the shipment of the order because the reference was out of stock.
We would like to inform you that we have reimbursed the missing reference.
Sincerely, 1001 hobbies customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2021
Still haven't received my last order
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that we have opened an investigation with our carrier. We will get back to you as soon as possible.
Thank you for your patience; Sincerely Laure
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/07/2021
Still not received them
Response from 1001hobbies
Hello,
Thank you for your comment. We would like to inform you that we have launched an investigation with our carrier. Our customer service will get back to you as soon as possible.
Thank you for your patience
Sincerely,
1001 hobbies customer service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 21/07/2021
Delivery well packed just a slow delivery
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 26/07/2021
Very satisfied fast processing and delivery
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/07/2021
Good prices but shipping costs are very expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
Nothing to say
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/06/2021
Within what they offer. No problems.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/07/2021
It's a shame that the boxes are missing 13 figurines instead of 15.
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Response from 1001hobbies
Mr Pigeon, Thank you for your email. Our customer service will get back to you as soon as possible. We apologize for this incident and inform you that we will immediately inform our supplier.
Thank you for your patience, 1001hobbies customer service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 14/07/2021
The order arrived well . Greetings Hans
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/07/2021
Order goes very well, the follow-up of delivery could be better due to the mail in the language set, I got instead of Dutch mails, French. Otherwise very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2021
Very well received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2021
Very good Choice of materials. I discover
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2021
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2021
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
well received a missing item REF AK472 XTREME METAL GOLD
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/07/2021
Good shipping and delivery times. Prices are perhaps a little above average, however, finding parts that are not easily found perhaps sets these conditions. Give more discounts to customers who buy often.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2021
Items deliverable in 5 to 6 days, shift delivery to 15 days easy. Otherwise RAS
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/07/2021
They had a stock of three units and I bought them, but after more than a week with the order in preparation I found out that they only had 2 left. Having to be behind people who do not know how to organize their inventory should not be my job. Having to contact me to be told that they have a problem with my order when a simple communication with - We are sorry but we do not have what we have sold you - could be enough. And they have not refunded me for what they have not sent me. Thieves. I will not repeat nor recommend this site.
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Response from 1001hobbies
Mr. Thank you for your comment. We regret this incident and apologize.
We have refunded the amount of the items not received.
We apologize again.
1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2021
Very good product. Correct delivery. Prices still high compared to other sites. Too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2021
Good reception
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/07/2021
Good service, too bad the links don't work from track and trace though. Further fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2021
Perfect but late delivery; Covid? July 14th?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/06/2021
I am waiting for the package LD106039197FR 2 WEEKS AND IT IS NOT COMING I HAVE PAYED 18 EURO TRANSPORTATION AND YOU SEND IT BY SIMPLE MAIL. WHILE IT SHOULD COME TO ME WITH DELIVERY DO NOT DO THIS AGAIN
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Response from 1001hobbies
Hello, Thank you for your email and we apologize for this incident. We confirm that we have opened a dispute with the carrier, we will come back to you as soon as possible.
We thank you for your understanding, Sincerely, customer care
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 19/07/2021
Something totally different was delivered than what I ordered!!! A bag with a pair of ball bearings was delivered from Tamiya instead of a model kit: totally incomprehensible. Moreover, I paid extra for express shipping. I am curious if the company will correct this without extra cost to myself. The company was immediately informed of the mistake, so far no response has been received.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2021
Good product, delivery time ok
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2021
I had to wait more than 15 days for my order to be shipped even though everything was in stock and available. The Colis Privé service used ėt sucked. I was warned that the driver couldn't find my address, something I don't understand, I live in a small town, not a remote country place. Now it's up to me to travel 25km to pick up my parcel at a relay point. Not happy at all.
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Response from 1001hobbies
Mr Hartley, Thank you for your comment. When you placed your order, we informed you that the wood glue was not in stock. We then split the order so that you could receive the other products.
We regret that the private parcel service did not meet your expectations.
Thank you for your understanding, 1001hobbies customer service.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/06/2021
Delivery time was ok, could have been quicker but everything worked perfectly.
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