English 
C
Rating: 4 out of 5
It was a good service. Thank you.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 4 stars
Reset filtersV
Rating: 4 out of 5
There is only one point that I have to criticize and this does not concern 1001 Hobbies but DHL. The envelope was pressed into the letterbox so that it tore and no longer protected the delivery. In the end, it lay torn on top of the delivery. Fortunately, the delivery was undamaged.
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A
Rating: 4 out of 5
package arrived safely no problems to report
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C
Rating: 4 out of 5
All correct
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A
Rating: 4 out of 5
Delivery time a little long (the availability of the item was not sufficiently highlighted), purchase made for a gift, it arrived late. Otherwise, the product is of high quality and the packaging minimalist, which is important to me.
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A
Rating: 1 out of 5
Complaint already sent with supporting phoyos and awaiting response AND exchange for same product or refund
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Response from 1001hobbies
Hello, Once again we apologize for this incident. Our customer service will get back to you as soon as possible.
Sincerely, Laure
Sincerely, Laure
G
Rating: 4 out of 5
shipping good, but website could be more organized
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C
Rating: 4 out of 5
Everything went well. Only, as I mentioned above, the quantities of the first items were changed to one unit for these first items, which I did not realize in time and had to place an additional order.
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A
Rating: 4 out of 5
not much to say fast reception of my ordered items, one star less for excessive shipping costs that's all.
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A
Rating: 4 out of 5
I will continue to order from you
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A
Rating: 4 out of 5
Hello, I've never had any problems with my orders from you, so I'd say I'm very happy. However, there is one thing that doesn't work on your site; it's when we ask specific questions and don't get an answer from you. That's a real shame. Best regards. S.Kevin.
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A
Rating: 4 out of 5
As serious as ever.
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C
Rating: 4 out of 5
Everything went quite well. Only, as I told you, when I placed the order, the first products were several units, as I added the rest of the products, I don't know why they were changed to one unit, so I had to place another order for the rest of the units. It seems to me that this is something that should be reviewed so that it does not happen again.
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C
Rating: 4 out of 5
They have a great variety, shipping is fast and it's easy to contact if any problems arise. The only downside is that they are a bit pricey compared to other suppliers but their offers are great.
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V
Rating: 4 out of 5
All good level of customer support
A
Rating: 4 out of 5
yes order received in time, but there was missing a reference and the invoice thank you very much.
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A
Rating: 4 out of 5
Very good service but things are missing if the product is not available on the site knowing that you give a delivery date too bad but I trust you completely!
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A
Rating: 1 out of 5
Parcel sent late, then attempt at 4:50 am to deliver my parcel, relay point closed (normal). Customer service replied that the parcel had arrived, but nothing more, the same for mondial relay. Finally, the parcel arrived late. And broken object. Customer service asked me for a photo, offered me a refund if I returned the item or a discount if I kept my broken mug! I asked customer service how returns work, and never heard from them again! To flee!!!!!
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Response from 1001hobbies
Mrs Asse, We have sent you a return form to return the mug. As soon as we receive it, we will proceed to reimburse you.
In addition, we have offered you to keep the item, as we are unable to exchange it due to it being out of stock. For this reason, we have decided to offer you a partial cash refund.
We apologize once again.
Sincerely, 1001hobbies customer service.
In addition, we have offered you to keep the item, as we are unable to exchange it due to it being out of stock. For this reason, we have decided to offer you a partial cash refund.
We apologize once again.
Sincerely, 1001hobbies customer service.
G
Rating: 4 out of 5
Customer service provides a good service. Clear communication and also a reasonable delivery time which is also correctly indicated on the website.
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A
Rating: 4 out of 5
well-packaged item, fast delivery (I'm still looking for specific decals for some 1/72 aircraft models)
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A
Rating: 4 out of 5
Interesting site
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A
Rating: 4 out of 5
Product indicated in stock but sometimes missing.....sinon Laure the person I have in telephone contact very professional
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A
Rating: 4 out of 5
Never disappointed, parcels are always well packed and arrive quickly.
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A
Rating: 1 out of 5
Never ordered nor paid for this product but it was delivered to me anyway / no support available / in short a painter's website ...
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Response from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We regret your disappointment and assure you that this type of feedback is very important to us.
Thank you for your time. Sincerely, 1001hobbies customer service.
Thank you for your time. Sincerely, 1001hobbies customer service.
V
Rating: 1 out of 5
The item arrived damaged and so far I have not had any response to my E-mails to the company - I will probably have to ask my bank to initiate a claw back to see if I can get a refund that way - such a shame
Response from 1001hobbies
Bonjour,
Nous vous remercions pour votre commentaire. Nous déplorons votre déception et vous assurons que ce type de commentaire est très important pour nous . Notre service client reviendra vers vous dans les plus brefs et vous apporteras une solution rapide.
merci de votre temps
Cordialement,
Le service client 1001hobbies.
Nous vous remercions pour votre commentaire. Nous déplorons votre déception et vous assurons que ce type de commentaire est très important pour nous . Notre service client reviendra vers vous dans les plus brefs et vous apporteras une solution rapide.
merci de votre temps
Cordialement,
Le service client 1001hobbies.
A
Rating: 4 out of 5
Difficult to navigate the site Not enough dioramas dedicated to the Second World War Otherwise.....c'est top
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A
Rating: 4 out of 5
Product conforms to order. Pleasant welcome. Fast, careful delivery (too fast, perhaps? I didn't have time to change the delivery address).
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V
Rating: 4 out of 5
Everything perfect
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V
Rating: 4 out of 5
I was happy with 1001 Hobbies lead times and delivery. They should pay a bit more attention to packaging to ensure the contents dosn't get crushhed a bit, not severe. I do save the boxes to the models I purchase. Also the limitations of credit card usage to only $250 was a bit restrictive. All in all they seem to have the products i wanted over some other sites and i havew been pleased with them.
A
Rating: 4 out of 5
you can't sort by theme: WWI, WWII, Korean War, Viet-Nam, Civil War...
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G
Rating: 4 out of 5
Easy to limit the search area (priijs, scale, etc...). The actual, direct, search function sometimes gives weird results.
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C
Rating: 4 out of 5
Good service.
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A
Rating: 4 out of 5
It's ok
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C
Rating: 4 out of 5
On this occasion, the order was a little delayed but I am satisfied with the treatment received and the speed of response. Thank you very much.
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V
Rating: 1 out of 5
Defective! First weeks of delay, then damaged shipping, then weeks of delay with the warranty. Beware of this supplier,
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G
Rating: 4 out of 5
good overview
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G
Rating: 4 out of 5
Fast delivery, clear site
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V
Rating: 4 out of 5
The model kit arrived in good condition and time, considering the package had to pass through customs.
The email containing the delivery information though, was displayed in French, and even when I selected the Union Jack icon to specify UK language, only a very small portion of the page was translated to English. But no other issues. All was good.
The email containing the delivery information though, was displayed in French, and even when I selected the Union Jack icon to specify UK language, only a very small portion of the page was translated to English. But no other issues. All was good.
A
Rating: 4 out of 5
delivery on time, well done for respecting the timing prices a little high
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V
Rating: 4 out of 5
Delivery time a little long. But items available that are not available elsewhere. Purchase transaction ok.
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