English 
V
Rating: 4 out of 5
A wide range of models, but stock not held in the UK. Hence a long wait for delivery
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 4 stars
Reset filtersG
Rating: 4 out of 5
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V
Rating: 1 out of 5
Very bad. Order shipped from France wrapped in nothing but some bubble wrap! ANY model kit needs to boxed in a larger box and then padded with newspaper, bubble wrap etc. your order arrived promptly but was crushed in transit. NEVER ship a model without boxing in a bigger box and padding it. You must be stupid not to know this
Response from 1001hobbies
Sir,
Thank you for your comment.
We apologize for this incident, our customer service will get back to you as soon as possible.
Sincerely,
1001 hobbies
Thank you for your comment.
We apologize for this incident, our customer service will get back to you as soon as possible.
Sincerely,
1001 hobbies
G
Rating: 4 out of 5
Delivery took a very long time. 5-7 days became 3 weeks. Well packaged.
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A
Rating: 4 out of 5
Delay a bit long but everything arrived fine.
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A
Rating: 4 out of 5
A VOIR LES POTS HUMBROL , SOUVENT DES MORCEAUX DE PEAUX SONT EN FORMATIONS ET BIEN SUR PARFOIS UNE PETITE QUANTITEE DE PEINTURE PEUT E¨TRE RECUPEREE . YOU NEED TO SEE THE PROBLEM.
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A
Rating: 4 out of 5
Good site large selection fast delivery very happy
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G
Rating: 1 out of 5
Placing an order on 28/01 and after complaining to ECB getting the shipment on 22/06 is not advertising.
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A
Rating: 4 out of 5
Another mistake - a small one, admittedly, but a mistake all the same, when all you have to do is check what's in the box that's going to the cy Shame and irritation!
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C
Rating: 4 out of 5
Once the problem with the initial failed order was resolved everything went well. I would request that a purchase could not be made if the product is not available. I see a big problem with the initial availability check. Thank you att Juan Emilio.
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A
Rating: 4 out of 5
good site but the items I'm interested in (models, 1/72 figures, WW2 and accessories) are more expensive than on other similar sites.
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V
Rating: 1 out of 5
Very poor customer service if something breaks!
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Response from 1001hobbies
Hello, thank you for your comment. We have sent your product back to our supplier for them to investigate, but we have not heard back yet.
Thank you for your patience, your soap is in good hands.
Sincerely, 1001hobbies customer service.
Thank you for your patience, your soap is in good hands.
Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
Fine
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G
Rating: 4 out of 5
no !
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A
Rating: 4 out of 5
Site use ok
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A
Rating: 4 out of 5
is a good modeling and figurine site, item search and display is not always great.
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V
Rating: 4 out of 5
One of the resin detail sets had a broken exhaust and a broken "protective" flange. No big deal, but I believe additional protection packaging should be implemented. This would likely have prevented the breakage. Also I feel the shipping time was considerable, even with the pandemic, though I realize the postal system was the culprit here..
G
Rating: 4 out of 5
fine, do what they say
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V
Rating: 4 out of 5
Other than having to wait for order after paying a premium for post and packing the items received were as stated the website was easy to follow overall experience good
A
Rating: 4 out of 5
Kindness and information on shipping and tracking
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A
Rating: 4 out of 5
easy to navigate
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A
Rating: 4 out of 5
Super well packaged, everything is ok, nothing is missing. Just one thing that is not great, the waiting time to get his package. In fact often what we order is not really in stock, so we will have a small 15en days waiting before having our order. Nothing serious but it would be nice to know if it is in stock or in stock " deferred " when you order. thank you to the whole team and looking forward to recommending you.
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V
Rating: 1 out of 5
Had a problem with damage to one of the kits in this order. Reported it, sent pictures, replied to emails, but got no resolution for the damage that occured as a result of box selection and packaging.
Response from 1001hobbies
Sir,
Thank you for your email. We would like to inform you that we have replied to your e-mails and have proposed solutions to you.
Sincerely,
Laure
Thank you for your email. We would like to inform you that we have replied to your e-mails and have proposed solutions to you.
Sincerely,
Laure
V
Rating: 4 out of 5
1001 had what i was looking for at a good price and their shipping time was great.
A
Rating: 1 out of 5
When you send an order abroad, you have to deduct French VAT and other taxes, because I had to pay Swiss VAT and customs taxes, which makes your models much more expensive than buying them locally.
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Response from 1001hobbies
Hello, Thank you for your comment. We regret your dissatisfaction. We are informing our development department today to find out what happened. Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
From start to finish, everything is good
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G
Rating: 4 out of 5
no complaints
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V
Rating: 1 out of 5
I ordered an expensive boat model. When it turned up the box was battered and some of the parts were missing. Despite promises from 1001Models to solve the problem I have received nothing. I let them have all the information I could, but despite this and e-mails back and forth for months I have received nothing. The model itself is excellent, but no good unless complete. I will never deal with this company again, their customer services are appalling. I recommend anyone who wants a model buys from a company who actually gives a toss about their customers.
Response from 1001hobbies
Mr Belalmy,
Thank you for your email. We regret this incident and apologise for the delay. Our customer relations department has contacted you. You have indicated that some parts were missing. We are still waiting for the sheet necessary to open your after-sales service with the supplier.
Thank you for your patience,
1001 hobbies customer service.
Thank you for your email. We regret this incident and apologise for the delay. Our customer relations department has contacted you. You have indicated that some parts were missing. We are still waiting for the sheet necessary to open your after-sales service with the supplier.
Thank you for your patience,
1001 hobbies customer service.
A
Rating: 4 out of 5
Fine
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G
Rating: 4 out of 5
Clear website, ordered and paid easily and quickly. Delivery could be a little faster, but overall satisfied from start to finish.
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V
Rating: 4 out of 5
Shipping is a little expensive. Took a long time from placing order to Shipping....but once it shipped it was quick. Product arrived in one piece. Customer service was helpful too.
V
Rating: 4 out of 5
Fast delivery and good value. Goods OK. After ordering and also after delivery no feedback or information to email address.
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V
Rating: 4 out of 5
Good selection and reasonable prices
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V
Rating: 1 out of 5
Very disappointed with the poor customer service. The kit was posted to the wrong address despite me correcting the address with them THREE times. and asking them to verify that they had the correct adress. All of this was done before the package was posted.
After shipping to the wrong address 1001 hobbies washed their hands of it when I contacted them. It was left to me to retrive the package at additional cost.
Very poor service. I will never order from them again.
After shipping to the wrong address 1001 hobbies washed their hands of it when I contacted them. It was left to me to retrive the package at additional cost.
Very poor service. I will never order from them again.
Response from 1001hobbies
Hello,
Thank you for your comment. We apologize for this incident. We would like to inform you that we changed the address on June 8 as indicated in our email of June 8, unfortunately, your order had already been packed by our logistician. I would like to inform you that the change of address was not taken into account as your delivery note was already printed.
We regret this incident, and in order to satisfy you, we will reimburse you the shipping costs.
We apologise once again.
We apologise once again,
The customer service
Thank you for your comment. We apologize for this incident. We would like to inform you that we changed the address on June 8 as indicated in our email of June 8, unfortunately, your order had already been packed by our logistician. I would like to inform you that the change of address was not taken into account as your delivery note was already printed.
We regret this incident, and in order to satisfy you, we will reimburse you the shipping costs.
We apologise once again.
We apologise once again,
The customer service
A
Rating: 4 out of 5
Very satisfied overall with the service, speed and products delivered. A little disappointed by the product "Custer the last hunt", which uses the same 10-figure sheet 4 times and therefore 4 times Custer ;-) Thank you.
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C
Rating: 4 out of 5
Very professional
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C
Rating: 1 out of 5
The delivery with problems of Correos. The worst of all has been the product. Box without any seal. Only two pieces of tape. Loose pieces out of its matrix and out of its plastic bag. Pieces half assembled with glue remains. In the adhesive sheet have been cut some remaining in place the gap. Sincerely I have the feeling of having suffered a scam. I send you an email with photos that show that this is a product that has been manipulated by a previous customer and returned to you. It is the first time I buy from you and I hope a response giving an explanation to what happened.
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Response from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your email. Please be informed that our customer service will contact you as soon as possible.
Thank you for your email.
Sincerely yours,
Thank you for your email.
Sincerely yours,
A
Rating: 4 out of 5
no problems to report
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A
Rating: 4 out of 5
Before offering products on your site, you should make sure you have them in stock. That way, customers won't have to wait a long time and call again and again.
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G
Rating: 4 out of 5
the packaging is good just the delivery took quite a long time about 3 or so weeks
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