English 
V
Rating: 4 out of 5
All good level of customer support
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 690 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
yes order received in time, but there was missing a reference and the invoice thank you very much.
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A
Rating: 4 out of 5
Very good service but things are missing if the product is not available on the site knowing that you give a delivery date too bad but I trust you completely!
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A
Rating: 1 out of 5
Parcel sent late, then attempt at 4:50 am to deliver my parcel, relay point closed (normal). Customer service replied that the parcel had arrived, but nothing more, the same for mondial relay. Finally, the parcel arrived late. And broken object. Customer service asked me for a photo, offered me a refund if I returned the item or a discount if I kept my broken mug! I asked customer service how returns work, and never heard from them again! To flee!!!!!
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Response from 1001hobbies
Mrs Asse, We have sent you a return form to return the mug. As soon as we receive it, we will proceed to reimburse you.
In addition, we have offered you to keep the item, as we are unable to exchange it due to it being out of stock. For this reason, we have decided to offer you a partial cash refund.
We apologize once again.
Sincerely, 1001hobbies customer service.
In addition, we have offered you to keep the item, as we are unable to exchange it due to it being out of stock. For this reason, we have decided to offer you a partial cash refund.
We apologize once again.
Sincerely, 1001hobbies customer service.
G
Rating: 4 out of 5
Customer service provides a good service. Clear communication and also a reasonable delivery time which is also correctly indicated on the website.
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A
Rating: 4 out of 5
well-packaged item, fast delivery (I'm still looking for specific decals for some 1/72 aircraft models)
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A
Rating: 4 out of 5
Interesting site
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A
Rating: 4 out of 5
Product indicated in stock but sometimes missing.....sinon Laure the person I have in telephone contact very professional
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A
Rating: 4 out of 5
Never disappointed, parcels are always well packed and arrive quickly.
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A
Rating: 1 out of 5
Never ordered nor paid for this product but it was delivered to me anyway / no support available / in short a painter's website ...
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Response from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We regret your disappointment and assure you that this type of feedback is very important to us.
Thank you for your time. Sincerely, 1001hobbies customer service.
Thank you for your time. Sincerely, 1001hobbies customer service.
V
Rating: 1 out of 5
The item arrived damaged and so far I have not had any response to my E-mails to the company - I will probably have to ask my bank to initiate a claw back to see if I can get a refund that way - such a shame
Response from 1001hobbies
Bonjour,
Nous vous remercions pour votre commentaire. Nous déplorons votre déception et vous assurons que ce type de commentaire est très important pour nous . Notre service client reviendra vers vous dans les plus brefs et vous apporteras une solution rapide.
merci de votre temps
Cordialement,
Le service client 1001hobbies.
Nous vous remercions pour votre commentaire. Nous déplorons votre déception et vous assurons que ce type de commentaire est très important pour nous . Notre service client reviendra vers vous dans les plus brefs et vous apporteras une solution rapide.
merci de votre temps
Cordialement,
Le service client 1001hobbies.
A
Rating: 4 out of 5
Difficult to navigate the site Not enough dioramas dedicated to the Second World War Otherwise.....c'est top
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A
Rating: 4 out of 5
Product conforms to order. Pleasant welcome. Fast, careful delivery (too fast, perhaps? I didn't have time to change the delivery address).
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V
Rating: 4 out of 5
Everything perfect
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V
Rating: 4 out of 5
I was happy with 1001 Hobbies lead times and delivery. They should pay a bit more attention to packaging to ensure the contents dosn't get crushhed a bit, not severe. I do save the boxes to the models I purchase. Also the limitations of credit card usage to only $250 was a bit restrictive. All in all they seem to have the products i wanted over some other sites and i havew been pleased with them.
A
Rating: 4 out of 5
you can't sort by theme: WWI, WWII, Korean War, Viet-Nam, Civil War...
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G
Rating: 4 out of 5
Easy to limit the search area (priijs, scale, etc...). The actual, direct, search function sometimes gives weird results.
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C
Rating: 4 out of 5
Good service.
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A
Rating: 4 out of 5
It's ok
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C
Rating: 4 out of 5
On this occasion, the order was a little delayed but I am satisfied with the treatment received and the speed of response. Thank you very much.
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V
Rating: 1 out of 5
Defective! First weeks of delay, then damaged shipping, then weeks of delay with the warranty. Beware of this supplier,
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G
Rating: 4 out of 5
good overview
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G
Rating: 4 out of 5
Fast delivery, clear site
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V
Rating: 4 out of 5
The model kit arrived in good condition and time, considering the package had to pass through customs.
The email containing the delivery information though, was displayed in French, and even when I selected the Union Jack icon to specify UK language, only a very small portion of the page was translated to English. But no other issues. All was good.
The email containing the delivery information though, was displayed in French, and even when I selected the Union Jack icon to specify UK language, only a very small portion of the page was translated to English. But no other issues. All was good.
A
Rating: 4 out of 5
delivery on time, well done for respecting the timing prices a little high
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V
Rating: 4 out of 5
Delivery time a little long. But items available that are not available elsewhere. Purchase transaction ok.
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V
Rating: 4 out of 5
A wide range of models, but stock not held in the UK. Hence a long wait for delivery
G
Rating: 4 out of 5
Clear
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V
Rating: 1 out of 5
Very bad. Order shipped from France wrapped in nothing but some bubble wrap! ANY model kit needs to boxed in a larger box and then padded with newspaper, bubble wrap etc. your order arrived promptly but was crushed in transit. NEVER ship a model without boxing in a bigger box and padding it. You must be stupid not to know this
Response from 1001hobbies
Sir,
Thank you for your comment.
We apologize for this incident, our customer service will get back to you as soon as possible.
Sincerely,
1001 hobbies
Thank you for your comment.
We apologize for this incident, our customer service will get back to you as soon as possible.
Sincerely,
1001 hobbies
G
Rating: 4 out of 5
Delivery took a very long time. 5-7 days became 3 weeks. Well packaged.
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A
Rating: 4 out of 5
Delay a bit long but everything arrived fine.
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A
Rating: 4 out of 5
A VOIR LES POTS HUMBROL , SOUVENT DES MORCEAUX DE PEAUX SONT EN FORMATIONS ET BIEN SUR PARFOIS UNE PETITE QUANTITEE DE PEINTURE PEUT E¨TRE RECUPEREE . YOU NEED TO SEE THE PROBLEM.
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A
Rating: 4 out of 5
Good site large selection fast delivery very happy
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G
Rating: 1 out of 5
Placing an order on 28/01 and after complaining to ECB getting the shipment on 22/06 is not advertising.
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A
Rating: 4 out of 5
Another mistake - a small one, admittedly, but a mistake all the same, when all you have to do is check what's in the box that's going to the cy Shame and irritation!
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C
Rating: 4 out of 5
Once the problem with the initial failed order was resolved everything went well. I would request that a purchase could not be made if the product is not available. I see a big problem with the initial availability check. Thank you att Juan Emilio.
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A
Rating: 4 out of 5
good site but the items I'm interested in (models, 1/72 figures, WW2 and accessories) are more expensive than on other similar sites.
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V
Rating: 1 out of 5
Very poor customer service if something breaks!
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Response from 1001hobbies
Hello, thank you for your comment. We have sent your product back to our supplier for them to investigate, but we have not heard back yet.
Thank you for your patience, your soap is in good hands.
Sincerely, 1001hobbies customer service.
Thank you for your patience, your soap is in good hands.
Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
Fine
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G
Rating: 4 out of 5
no !
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