1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Very bad translations of the catalog in general. From French to Spanish they should not be so bad. Some of them are translated from English to Spanish by the automatic translator and look like the translations of the Chinese on EBay or Amazon.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 15/05/2021
Order has been received it just it to so long to get it.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/03/2021
It took way too long to get here. I marked the package refused and sent it back!
Response from 1001hobbies
Bonjour,
Nous vous remercions pour votre commentaire. Nous déplorons cet incident et vous présentons nos excuses pour cet incident. Nous vous remercions de prendre contact avec le service client : [email protected]
cordialement,
Le service client
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2021
Easy access to the site, but lacks the sujétions of color and other materials to enhance the models.
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 22/05/2021
It does not fit my needs. I was interested in two 1000 l. tanks for waste. Not the supposed model that I received. The advertisement of the item, is totally misleading. I am pending to return it and to be refunded the amount paid. I hope this is not a scam. I need instructions to the effect, which I expect to receive.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that we clearly indicate that it is a part for modelers, we are sorry that you did not notice it.
Please be informed that we have not yet received your products, our customer service will contact you as soon as possible.
Thank you for your patience, We appreciate your patience, Laure
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2021
The package is very good, the parts are in the original packaging.
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 08/05/2021
on time..nice product and seriousness in dealing with payments..nice site to the next purchases!!!
Translated reviews
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 24/04/2021
Delivery faster than usual, positive.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2021
Run away from this store, error when buying an item, email within 12 hours to cancel the order and no response. The store sends the item (it happens) on the other hand procedure for product return initiated on their site (archaic by the way) and it's been 5 days that I'm waiting for someone to deign to answer me, the way customers are treated is not acceptable.
Translated reviews
Response from 1001hobbies
Hello, Mr Martin, thank you for your e-mail. We would like to inform you that we do not have any cancellation emails from you at our customer service address. We regret this. Our customer service will contact you as soon as possible.
Thank you for your understanding, Laure
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/05/2021
Easy purchase and good and fast service.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 29/04/2021
Terrible! Sent me the wrong kit, finally accepted that they had made a mistake, promised to send me a return label so I could return it, and two weeks later no sign of it! I am still, a month later, still without the kit that I PAID FOR! Awful! Do not shop here!
Response from 1001hobbies
Hello,
Thank you for your opinion. I inform you that our customer service will come back to you as soon as possible.
Sincerely,
Laure
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/04/2021
THEY ALWAYS WORK WELL, BUT THIS LAST TIME WE HAD TO SEND THEM A REMINDER.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2021
in the defeated
Translated reviews
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 10/05/2021
The contents of the consignment were as requested. However, the delivery itself left a lot to be desired - not clear for what reason - nevertheless, if required again.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2021
Reasonable delivery time this time. Order complete.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Models received fairly quickly and in good condition
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2021
too long 1 year of waiting since the origin of the order following errors on your part and confusion in your emails. Fortunately, everything turned out fine.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 17/05/2021
Order paid January 26, 2021. Evaded after a thousand trivial and false excuses after repeated threats from me to report the scam in place on 18/05/2012. You draw your own conclusions.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your order. We regret this incident, twice we asked you for your Iban because the one you gave us is not the right one, we then asked you for an official document from the bank, but you did not want to transmit it.
We are sorry for your comment, but we cannot refund you today because French law requires us to refund you through the payment channel.
Sincerely, Laure
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2021
no French instructions.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2021
1001 hobbies has rectified its error, so all went well in this catch-up delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
Very good product
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 24/04/2021
The order arrived very late. One item (Marvel figure) was delivered broken in the box. When I contacted customer service, I was answered in Dutch and was not offered a return or anything similar for a defective item, but a voucher for 5 euros. Is that a joke? I was also asked to send a photo. Just keep your hands off and order elsewhere for a higher price than from this joke of a company.
Translated reviews
Response from 1001hobbies
Hello, thank you for your e-mail. We regret this situation and apologize for this incident. We invite you to email us at [email protected] to explain what is going on.
Yours sincerely, 1001hobbies
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2021
Order delivered 3 months after placing it
Translated reviews
Response from 1001hobbies
Mr GIVELET, Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. We thank you for your understanding, 1001hobbies customer service.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/04/2021
great products, time lag acceptable due to distance
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 14/05/2021
It is well structured and gives explanations about what you are buying
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 14/05/2021
Delivery was fine on time, packaging was less so, sides of box torn cardboard buckled, contents survived thankfully.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2021
Good after-sales service, but not easy to contact...
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2021
Horribly disappointed by 1001 hobbies, my box of Warhammer miniatures wasn't even in a cardboard box, just wrapped in bubble wrap, so the box was damaged, and there was some damage inside, notably to a set and part of a miniature. This shows just how little seriousness this store takes. Disgraceful. I've never seen such sloppy service in the model world. A Flee.
Translated reviews
Response from 1001hobbies
Thank you for your comment. We would like to inform you that we will refund 10% of your order, i.e. 7€90. This refund will be made within 10 days.
Sincerely, Laure
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2021
Deplorable service, zero communication, deadlines not met
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 24/04/2021
The shipping cost was high, and the delivery slow for me in the US, due to it all happening from France. On the other hand, the product was very hard to find here, the product price was fine, and the service was very good.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2021
no problems navigating the site, good customer service.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2021
very good just a little mistake but I don't hold it against them
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
Good selection, fast order processing and everything that goes with it, but prices still too high compared with competing sites (I'm talking here only about static models).
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/04/2021
I think the order took too long
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 04/02/2021
The goods never arrived and probably weren't sent. The firm failed to answer my questions so I had to lodge a complaint with PayPal to get a refund. Very disappointed.
Response from 1001hobbies
Sir,
Thank you for your comment. We regret this information.
We regret that you have this information that our company, indeed, the package was returned because it could not be delivered to you. As a result, we have proceeded to a refund via paypal.
We regret this incident, but you will understand that incidents or delays in delivery can happen with the United Kingdom and BREXIT.
Thank you for your understanding,
Laure
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2021
cool
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 04/05/2021
Merci pour votre service
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
xxxxx
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2021
We offer a wide range of products and brand names, but our prices are often a little too high compared with other sites.
Translated reviews
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 19/04/2021
Very good
Translated reviews
We use cookies for audience measurement and improving user experience.
English 