Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/04/2021 à 15h51 following a purchase from 19/04/2021

Nice and short

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Geverifieerde Koper

Rating: 4 out of 5

Published on 25/04/2021 à 15h19 following a purchase from 12/04/2021

Web-site: search function and dropdown menus work poorly.Web-shop: Supply and handling are toppie.I recommend it to everyone.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/04/2021 à 09h45 following a purchase from 27/03/2021

Hello, that's great, but if you spend more than a certain amount, delivery could be free, couldn't it?

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/04/2021 à 09h16 following a purchase from 15/04/2021

Perfect as usual.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 24/04/2021 à 20h32 following a purchase from 03/04/2021

The search function of the site is good, if while scrolling I see an item that might be of interest and I click on it to look at it more closely and then want to scroll on again the page starts all over again and not from the point where I left off. This is inconvenient because then I have to scroll myself to find the point where I left off.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 24/04/2021 à 19h57 following a purchase from 19/04/2021

Puzzles look good and delivery was fast.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 24/04/2021 à 18h04 following a purchase from 06/04/2021

everything ok, with a little patience, still satisfied though

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Acquirente Verificato

Rating: 4 out of 5

Published on 24/04/2021 à 14h13 following a purchase from 19/04/2021

Well-done and intuitive site and well-stocked

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/04/2021 à 10h12 following a purchase from 03/04/2021

Good presentation of the products in the catalog. Easy to order. Follow-up of the different stages of the order.

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Verified Buyer

Rating: 1 out of 5

Published on 23/04/2021 à 23h44 following a purchase from 03/03/2021

After ordering 3 items on March 2, 2021 I finally received my package on Apr 21, 2021. Imagine my surprise when I opened it and DID NOT FIND ANY ITEMS I HAD ORDERED. That's right, they were 0 for 3. I do not know who they have working in their packing department but the person is incompetent! It appears somehow that my order was switched with someone else's and after waiting over 6 weeks for my items I am disgusted with 1001Hobby's ability to fulfill an order!

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Comprador Verificado

Rating: 4 out of 5

Published on 23/04/2021 à 20h04 following a purchase from 03/03/2021

I have been a customer since 2013.
1001 has an excellent catalog of products, both models to assemble and tools and materials for modeling. That is why I am a loyal customer. However there is one aspect that should be improved and that is the delivery. Normally deliveries are not very fast and in some cases desperately long. My last order took exactly TWO months to arrive. However I hope to remain a customer.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/04/2021 à 18h22 following a purchase from 02/04/2021

Delays between order and delivery. In any case good continuation to soon.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/04/2021 à 16h15 following a purchase from 18/04/2021

Compliant order

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Acquirente Verificato

Rating: 4 out of 5

Published on 23/04/2021 à 15h59 following a purchase from 17/04/2021

all okay

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Geverifieerde Koper

Rating: 4 out of 5

Published on 23/04/2021 à 14h16 following a purchase from 02/04/2021

Eventually satisfied. Too bad you don't get a confirmation. Had to email back and forth and wait a bit long for reply, but reply came. Item ended up being slightly damaged, but this is most likely due to shipping.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 23/04/2021 à 13h20 following a purchase from 07/02/2021

Once again catastrophic!!! I think I'm going to stop my experience with this site.An article that was supposed to arrive between 4 and 6 weeks and which took in the end almost 3 months......

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Comprador Verificado

Rating: 4 out of 5

Published on 23/04/2021 à 10h07 following a purchase from 12/04/2021

All correct

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/04/2021 à 18h41 following a purchase from 12/04/2021

Satisfied with the speed and items ordered. A small drawback: in my boxes of 1/72 figures, there are 2 metal items (quite expensive) with some manufacturing alterations and others due to transport.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 22/04/2021 à 16h05 following a purchase from 09/04/2021

Mal embaladas, llegaron una golpeada, tengo que restaurar la pintura en la punta de la helice

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Response from 1001hobbies Published on 22/04/2021

not in French

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/04/2021 à 14h46 following a purchase from 09/04/2021

Satisfied

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Comprador Verificado

Rating: 4 out of 5

Published on 22/04/2021 à 14h38 following a purchase from 29/03/2021

The last order was slightly delayed, but otherwise everything was fine.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/04/2021 à 12h51 following a purchase from 13/04/2021

A wide choice of paint colors and tools Fast delivery, delivered to your door in 2 days Super

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Acquirente Verificato

Rating: 4 out of 5

Published on 21/04/2021 à 06h05 following a purchase from 31/03/2021

Great site, I had only one problem, during the order I did not understand if I was buying one rider a package with more than one. In the description it was not written. Otherwise excellent management of both the choice , the timing of processing and shipping.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 20/04/2021 à 13h47 following a purchase from 31/03/2021

I will not be ordering again. When I called about payment and delivery, I was given totally inadequate information. As for the delivery, which was supposed to be effective in 72 hours, this was far from being the case! Several contradictory messages from Colissimo, the ultimate on the day of delivery when my details were invalid...but the deliveryman showed up! In short, a lack of seriousness and coordination for me, wondering whether I would receive my parcel or not.

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Response from 1001hobbies Published on 22/04/2021

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Comprador Verificado

Rating: 4 out of 5

Published on 20/04/2021 à 13h27 following a purchase from 14/04/2021

Very satisfied

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/04/2021 à 19h55 following a purchase from 06/04/2021

Very professional telephone enquiries and the first order arrived on time.

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Geverifieerde Koper

Rating: 1 out of 5

Published on 19/04/2021 à 16h23 following a purchase from 05/04/2021

The order has still not arrived. Therefore a bad review

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Response from 1001hobbies Published on 22/04/2021

Hello, I am very satisfied with the service and the quality of the product. It is very good and I am very happy with the service, I look forward to it, Laure

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/04/2021 à 15h33 following a purchase from 10/04/2021

Nothing to say. Order perfectly packaged and protected. Fast delivery.

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Acquirente Verificato

Rating: 4 out of 5

Published on 19/04/2021 à 13h35 following a purchase from 20/03/2021

Due to the current situation, the delivery time a bit long, but the things ordered arrived undamaged and packed as I requested!

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Geverifieerde Koper

Rating: 4 out of 5

Published on 19/04/2021 à 13h21 following a purchase from 04/04/2021

Website name suggests NL site, but it concerns a French company, therefore it all takes a bit longer. Will therefore not be my preferred supplier. Everything else was sent nicely in a good box.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/04/2021 à 11h19 following a purchase from 06/04/2021

Fast telephone response and dispatch, but no response to emails sent

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/04/2021 à 08h01 following a purchase from 20/02/2021

Fine

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/04/2021 à 17h59 following a purchase from 12/04/2021

Order tracking very good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/04/2021 à 17h11 following a purchase from 02/04/2021

The site is well designed and rather ergonomic, but the translations are not always clear.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/04/2021 à 16h23 following a purchase from 24/02/2021

No worries

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/04/2021 à 07h28 following a purchase from 11/02/2021

nothing because I didn't receive the product

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Response from 1001hobbies Published on 22/04/2021

Sir, We are sorry to hear this, but for us the parcel was delivered on 09/04/2021 09:00:00. Our 1001hobbies customer service is at your disposal for any further information. Please send us an e-mail to [email protected]. Sincerely, 1001hobbies customer service.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/04/2021 à 18h27 following a purchase from 27/03/2021

Easy-to-navigate website. Good choice of models. Delivery was quicker than last time. I like the fact that over a certain amount, delivery is free.

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Comprador Verificado

Rating: 1 out of 5

Published on 17/04/2021 à 15h30 following a purchase from 13/01/2021

I ordered an aircraft that was in stock. My account was charged immediately. Weeks went by and when I saw that it did not arrive I contacted you and you told me that the product was out of stock. I asked for my money back and they sent me a coupon to buy another product. What kind of world do you live in? That way of buying no longer exists. I will never buy anything from you again.

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Response from 1001hobbies Published on 22/04/2021

Dear Sir We would like to remind you that you wanted to exchange your out-of-stock product for another one. As a result, the order was delivered to you in 3 days. We regret this stock error and apologize for this incident.
Sincerely, 1001hobbies Customer Service.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 16/04/2021 à 17h08 following a purchase from 11/04/2021

Satisfied with the service, only when ordering it is mentioned that there are no shipping charges from orders from € 69 . I was charged shipping costs for an order of € 85 . mvg Patrick

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/04/2021 à 16h35 following a purchase from 08/04/2021

Google search and aurientation engine no doubt

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Response from 1001hobbies Published on 22/04/2021

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.