Customer reviews of 1001hobbies

I had ordered Carrera Digital 132 cars. However, these turn out to be fake fakes or something. 1 setting: shelf gas and they can't change lanes either. The sensor is not even there. So useless. Both cars had the same problem. So not a unique problem apparently. Strange... Then again, the bluetooth module I had purchased at the same time works fine. Hopefully I will see my money back for the cars

Shipping takes a bit long in general. In addition, I received my last order with the cap of one of the small Tamiya paint pots broken in 2.

Very bad. Payed twice because of error in website. Profedmy payments several times via mails confirmed By the company. Not accepted This was my last order....

Good but a little long in delivery

Extremely disappointed. Delivery took 3 weeks, turns out it comes from France. Unreachable by phone; number does not exist. Then you get a 1/72 model sent home while you have chosen a 1/35. Return costs a lot of money because you have to send it back to France. I will never order here again.

Did pay by credit card but did not receive confirmation. Had to go after it myself. Order was lost. Then had to email and call twice more. So bad. I will never buy here again.

Very satisfied with my order. It arrived in perfect condition. Although later than expected. I will remain a customer.

Misleading information about product stock and charge postage twice and then send two orders in one package. Scam at its finest. They will not see me and my fellow modeling club members again

As I told you, the material that arrived did not correspond to the order placed.

Very good

The quality is fine, just the shipping cost is not impressive

What I ordered is NOT what I received

Reliable service

Ordered 3 products in stock, after 1 week with no news sent an email for information. I had to send 3 more emails before I knew what was going on. One of the products was missing, donv in the way of the order and a credit note for the missing product, delay about 3 weeks when it should have taken 1 week. Request for information to have the credit 2 more weeks with 4 emails. I've just retaken an order to give it a second chance, I hope this time it goes better! And I'll give it a better mark. But communication is complicated, especially for a 1st order.

All good although the shipping costs make it not have the 5 stars as they are somewhat higher than in other online stores.

Good service Package received quickly

Very bad, I will never buy anything at this store.

It would be good if the scale or the sizes of the articles were listed.

good, corresponds to the order, delivery may be a little slow.

Everything went smoothly

Hello, after ordering I received a message telling me it was in stock and I received my order 1 month later, much too long for me.

Delivered with a change of relay point, but parcel received 15 days after the initial date of delivery I will put that on the account of the confinement otherwise RAS

failure to meet delivery deadlines when products no longer available are not reimbursed but a credit note is issued without explanation

Delay of more than 3 months. No contact and no apologies. Not urgent but not commercial at all. I do not recommend this site

Not serious in the orders following lack of stock and other accepts the order then not knowing how to honor you offers a voucher instead of a refund is inadmissible

Delivery too long

Disappointed with the quality of the product I do not recommend the site

delivery in two parts a little late but correct and clean

No problem.

easy to navigate; try to make it even better

Great selection and good prices. Delivery took a little longer but not everything can be in stock and in the middle of the pandemic you can be patient. Recommended for every model maker!

Good website, order well taken care of.

It's a shame your sales department can't change the delivery address once the order has been placed online, even though my order is still with you. I deduce from this that humans have no control over your computer system, and that your logistics department simply sticks on the labels supplied by your system, with no other solution than to obey the machine... . Too bad for me if I have to move unexpectedly. So today I can't use your products, which have arrived where I am no longer. Even if your delivery was correctly made to the address originally planned. A little flexibility and willingness to respond positively to my request would have been welcome. So the order was delivered on time, but I don't know when I'll be able to pick it up. Too bad again.
Mr Bozzonetti

Fine delivery, only the shipping emails could be in english or local translation

Not happy at all

I give an 8 Am satisfied with the website .

Site navigation: still has room for improvement, especially on paints and accessories. The results after selections are too random product and delivery fully compliant with the request

Nice variety of products. Availability sometimes a little long. Careful shipping.

Hello 3 weeks to receive the order, No response to several emails, nobody answers the phone. Pathetic. I will never order from 1001 again.

After my first order, the aforementioned complaint is still not completed satisfactorily. This is mainly because it is almost impossible to get in touch with them. Today they finally responded with a short message saying they had not received anything and do not know what it is about. At the bottom of this message were all my email messages that I am responding to their initial offer. It is therefore incomprehensible that they would not know what the complaint is about; they themselves responded via email to my previous review via "real reviews". No doubt they must have all the details therefore (and moreover, it is even in the message I received from them today. Still this complaint has not been resolved. By phone they are also unreachable.