1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
I will not be ordering again. When I called about payment and delivery, I was given totally inadequate information. As for the delivery, which was supposed to be effective in 72 hours, this was far from being the case! Several contradictory messages from Colissimo, the ultimate on the day of delivery when my details were invalid...but the deliveryman showed up! In short, a lack of seriousness and coordination for me, wondering whether I would receive my parcel or not.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/04/2021
Very satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Very professional telephone enquiries and the first order arrived on time.
Translated reviews
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 05/04/2021
The order has still not arrived. Therefore a bad review
Translated reviews
Response from 1001hobbies
Hello, I am very satisfied with the service and the quality of the product. It is very good and I am very happy with the service, I look forward to it, Laure
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
Nothing to say. Order perfectly packaged and protected. Fast delivery.
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 20/03/2021
Due to the current situation, the delivery time a bit long, but the things ordered arrived undamaged and packed as I requested!
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 04/04/2021
Website name suggests NL site, but it concerns a French company, therefore it all takes a bit longer. Will therefore not be my preferred supplier. Everything else was sent nicely in a good box.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Fast telephone response and dispatch, but no response to emails sent
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Fine
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2021
Order tracking very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
The site is well designed and rather ergonomic, but the translations are not always clear.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2021
No worries
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2021
nothing because I didn't receive the product
Translated reviews
Response from 1001hobbies
Sir, We are sorry to hear this, but for us the parcel was delivered on 09/04/2021 09:00:00. Our 1001hobbies customer service is at your disposal for any further information. Please send us an e-mail to [email protected]. Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
Easy-to-navigate website. Good choice of models. Delivery was quicker than last time. I like the fact that over a certain amount, delivery is free.
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/01/2021
I ordered an aircraft that was in stock. My account was charged immediately. Weeks went by and when I saw that it did not arrive I contacted you and you told me that the product was out of stock. I asked for my money back and they sent me a coupon to buy another product. What kind of world do you live in? That way of buying no longer exists. I will never buy anything from you again.
Translated reviews
Response from 1001hobbies
Dear Sir We would like to remind you that you wanted to exchange your out-of-stock product for another one. As a result, the order was delivered to you in 3 days. We regret this stock error and apologize for this incident.
Sincerely, 1001hobbies Customer Service.
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 11/04/2021
Satisfied with the service, only when ordering it is mentioned that there are no shipping charges from orders from € 69 . I was charged shipping costs for an order of € 85 . mvg Patrick
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2021
Google search and aurientation engine no doubt
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 05/04/2021
I had ordered Carrera Digital 132 cars. However, these turn out to be fake fakes or something. 1 setting: shelf gas and they can't change lanes either. The sensor is not even there. So useless. Both cars had the same problem. So not a unique problem apparently. Strange... Then again, the bluetooth module I had purchased at the same time works fine. Hopefully I will see my money back for the cars
Translated reviews
Response from 1001hobbies
Hello, We invite you to contact our customer service 1001 hobbies at this address . Sincerely,
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Shipping takes a bit long in general. In addition, I received my last order with the cap of one of the small Tamiya paint pots broken in 2.
Translated reviews
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 06/04/2021
Very bad. Payed twice because of error in website. Profedmy payments several times via mails confirmed By the company. Not accepted This was my last order....
Translated reviews
Response from 1001hobbies
Mr Vercauteren, Some of your customers who paid for their purchases by credit card may have been debited twice for their purchases, due to a processing incident on 12 April. You have only been credited once and have no action to take for a refund. We apologise to you and your customers for this problem, which does not correspond to the quality of service we wish to offer you. A regularisation process took place on 14 April so that the sums unduly collected are reimbursed to the customers concerned, automatically and without any intervention on your part.
Yours sincerely
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
Good but a little long in delivery
Translated reviews
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 22/03/2021
Extremely disappointed. Delivery took 3 weeks, turns out it comes from France. Unreachable by phone; number does not exist. Then you get a 1/72 model sent home while you have chosen a 1/35. Return costs a lot of money because you have to send it back to France. I will never order here again.
Translated reviews
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 26/03/2021
Did pay by credit card but did not receive confirmation. Had to go after it myself. Order was lost. Then had to email and call twice more. So bad. I will never buy here again.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/04/2021
Very satisfied with my order. It arrived in perfect condition. Although later than expected. I will remain a customer.
Translated reviews
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 16/03/2021
Misleading information about product stock and charge postage twice and then send two orders in one package. Scam at its finest. They will not see me and my fellow modeling club members again
Translated reviews
Response from 1001hobbies
Thank you for your e-mail, We thank you for your e-mail, we inform you that we have refunded the shipping costs of one of your orders. Finally, please take note of three essential information on our site.
In stock : shipping within 48 hours. These are physically in stock at the company's warehouse in Saint-Quentin-Fallavier. Available : shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on the delivery times of the various suppliers. Not available: these products are not currently in stock and cannot be ordered at this time. Once again, we apologize.
Sincerely, Laure
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 28/02/2021
As I told you, the material that arrived did not correspond to the order placed.
Translated reviews
Response from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your comment. We apologize for this incident. Please be informed that customer service will contact you as soon as possible. Sincerely, 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
Very good
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/03/2021
The quality is fine, just the shipping cost is not impressive
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 19/03/2021
What I ordered is NOT what I received
Response from 1001hobbies
Mr. CHRONISTER,
Thank you for your comment. We apologize for this incident.
However, the package tracking indicates that this order was delivered on 04/13/21.
We invite you to contact our customer service at [email protected].
1001hobbies Customer Service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2021
Reliable service
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/03/2021
Ordered 3 products in stock, after 1 week with no news sent an email for information. I had to send 3 more emails before I knew what was going on. One of the products was missing, donv in the way of the order and a credit note for the missing product, delay about 3 weeks when it should have taken 1 week. Request for information to have the credit 2 more weeks with 4 emails. I've just retaken an order to give it a second chance, I hope this time it goes better! And I'll give it a better mark. But communication is complicated, especially for a 1st order.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/04/2021
All good although the shipping costs make it not have the 5 stars as they are somewhat higher than in other online stores.
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 07/04/2021
Good service Package received quickly
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 25/01/2021
Very bad, I will never buy anything at this store.
Translated reviews
Response from 1001hobbies
Sir, I would like to thank you for your support, thank you for your comment. We would like to inform you that this product is no longer in stock in England. Due to Brexit and the health situation, the delivery time may be very long.
Thank you for your understanding Yours sincerely, Laure
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 28/02/2021
It would be good if the scale or the sizes of the articles were listed.
Translated reviews
Response from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your comment. We thank you for taking the time to share your dissatisfaction with us, but we are not sure if this comment deserves this notice. We remain at your disposal for any further information, Yours sincerely, Laure
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
good, corresponds to the order, delivery may be a little slow.
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 02/04/2021
Everything went smoothly
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2021
Hello, after ordering I received a message telling me it was in stock and I received my order 1 month later, much too long for me.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2021
Delivered with a change of relay point, but parcel received 15 days after the initial date of delivery I will put that on the account of the confinement otherwise RAS
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/02/2021
failure to meet delivery deadlines when products no longer available are not reimbursed but a credit note is issued without explanation
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
We use cookies for audience measurement and improving user experience.
English 