Customer reviews of 1001hobbies

Delay of more than 3 months. No contact and no apologies. Not urgent but not commercial at all. I do not recommend this site

Not serious in the orders following lack of stock and other accepts the order then not knowing how to honor you offers a voucher instead of a refund is inadmissible

Delivery too long

Disappointed with the quality of the product I do not recommend the site

delivery in two parts a little late but correct and clean

No problem.

easy to navigate; try to make it even better

Great selection and good prices. Delivery took a little longer but not everything can be in stock and in the middle of the pandemic you can be patient. Recommended for every model maker!

Good website, order well taken care of.

It's a shame your sales department can't change the delivery address once the order has been placed online, even though my order is still with you. I deduce from this that humans have no control over your computer system, and that your logistics department simply sticks on the labels supplied by your system, with no other solution than to obey the machine... . Too bad for me if I have to move unexpectedly. So today I can't use your products, which have arrived where I am no longer. Even if your delivery was correctly made to the address originally planned. A little flexibility and willingness to respond positively to my request would have been welcome. So the order was delivered on time, but I don't know when I'll be able to pick it up. Too bad again.
Mr Bozzonetti

Fine delivery, only the shipping emails could be in english or local translation

Not happy at all

I give an 8 Am satisfied with the website .

Site navigation: still has room for improvement, especially on paints and accessories. The results after selections are too random product and delivery fully compliant with the request

Nice variety of products. Availability sometimes a little long. Careful shipping.

Hello 3 weeks to receive the order, No response to several emails, nobody answers the phone. Pathetic. I will never order from 1001 again.

After my first order, the aforementioned complaint is still not completed satisfactorily. This is mainly because it is almost impossible to get in touch with them. Today they finally responded with a short message saying they had not received anything and do not know what it is about. At the bottom of this message were all my email messages that I am responding to their initial offer. It is therefore incomprehensible that they would not know what the complaint is about; they themselves responded via email to my previous review via "real reviews". No doubt they must have all the details therefore (and moreover, it is even in the message I received from them today. Still this complaint has not been resolved. By phone they are also unreachable.

satisfied with the service

Everything is fine. No problems.

Not bad

My review so Okay you ask for it Tis the third time I've ordered something Tis the third time it says the item is in stock Tis the third time that item was not in stock And so I had to wait nicely Till the supplier delivered it to you And then sent it on to me So kind regards

perfect

I ordered Blackstone Fortress: Escalation. It was in stock when I ordered it. It took months for you to then tell me it was permanently out of stock. I could have purchased it elsewhere, but I spent 2 months thinking I had already ordered it before you told me I wouldn't be getting it. I am not happy about that at all, as it is now very difficult to obtain, and I had to settle for other products that I had no real intention of buying.

Delivery took a little longer than advertised, a little over a week as opposed to 4 days.
but good reception and product conformed with very good packaging.

A little long for delivery, but good for the rest

Very satisfied with the handling of my order

satisfied overall but relatively long delivery time

Late and incomplete delivery! And passable explanations on the cause of the delay (Brexit... for 6 weeks of delay!)

No delivery problems

I am satisfied

Serious and fast enough. A description of the choice of colors to take with the model would help a lot I think 🤔

Good site clear prices and good service delivery time a little long but in my case some items were missing not easy to find .service anyway very good

I was concerned after reading some review saying the items had not turned up and difficulty in contacting 1001. I was going to give it a couple of weeks but the concern was short lived as the model was delivered in a little over a week from ordering even coming from france and delivered by UPS.

Product availability times need to be updated to take account of the consequences of Brexit on stock management. But thanks to the responsiveness of Customer Service, I was able to receive my order within a controlled timeframe. Thank you and well done!

product ordered, delivered, quickly

delivery: RAS, nice telephone reception, good advice. However, 1 out of 6 products delivered (paint cans) was 30% short of paint capacity;

Tracking
number: 556565112
Order number:
26-06683-86213
I received my
item but there is no instruction in the package please send me one instruction
ASAP..
Thanks

It is not real at all and I find the price excessive for the piece it is.

As ordered and fast delivery

CLEAR!