1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Very good, reliable site, on time delivery. Very good brand, at least as good as LEGO. Fortunately 1001 Hobbies offers them, as they are very rare. The only drawback is that delivery is to a relay point and not to your home.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 24/03/2021
Had problem with first delivery being lost in transit but once I contacted them about the delivery they pulled out all the stops to make sure it was delivered promptly the second time, even giving me the live tracker to check on its progress. Well done
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 10/01/2021
One star, unfortunately less is not there. Eternal delivery time (more than two months), not all the merchandise arrived as it was out of stock (even though it was available in the shop), you cannot get a refund for missing items but only a voucher of equal value that I will never use given the very high shipping costs (not covered by the voucher).
So basically I waited two months, didn't receive all the items I ordered and lost money on them as well. Non-existent customer service. lousy! Avoid if possible.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 22/03/2021
good service
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 18/03/2021
No order confirmation received, otherwise fine!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 26/02/2021
This was a complete rip-off for the price. A very very sub standard model kit from Heller that 1001 hobbies should not be selling. Missing parts, inaccurate instructions and impossible to finish satisfactorily. I am a level 5 model maker so no fool. Very very disappointed with 1001. Of
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
I have no complaints about the product. I can't give it a 5-star rating because the delivery took much longer than originally planned. The package was even returned to 1001hobbies. I'll skip the details and thank Laure from 1001hobbies (I hope I've got the right person) who did everything she could to resolve this postal imbroglio as quickly as possible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Perfect transaction but long delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Long delivery time on this order but independent from 1001Hobbies!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/03/2021
no instruction
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 21/03/2021
Well run
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
Received the order in two times lacks the tempest offset, order well packaged satisfied thank you
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 13/02/2021
Accidentally (my mistake) I had paid the product 4 times, more often I asked if I could get the money of the extra three times back (had overpaid about 80 euros). I never saw the money. By the way, the product also came quite late.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 07/01/2021
I HAVE CLAIMED ON SEVERAL OCCASIONS WITH MULTIPLE MAILINGS. The delivery is wrong, they arrived in 1:72 scale and I ordered 1:48 scale. Please solve it as soon as possible. It was for my son's birthday and I have not been able to finish the model and give him his surprise.
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Response from 1001hobbies
Hello, Thank you for your email. We have sent you an email informing you that you have ordered the DÉCAL GRUMMAN F-14A VF-84 JOLLY ROGERS 1981 USS NIMITZ in 1/72. If you wish, you can return it to us. We will be able to proceed with the exchange if you wish.
Thank you for your understanding, 1001hobbies Customer Service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 03/03/2021
Abcd
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
We would like to suggest the colors that go with the model as well as the figurines. Perfect delivery.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/02/2021
fine
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Verified Buyer
Rating: 4 out of 5
following a purchase from 07/03/2021
Nothing at all wrong with the sire or the service but the model is terrible im not even going to bother building it, I wish I waited and bout 1/350 by trumpeter or 1/400 by revell
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/02/2021
Everything in order
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/02/2021
Clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
Very good paint, but not fluid enough for the spray gun, which is annoying because it clogs. How can I make it more liquid?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
Despite a laborious delivery due to a long delay in restocking, I congratulate the customer service team who answered my questions and acted accordingly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2021
Serious site, high marks to Laure for her efficiency and kindness.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 21/03/2021
Everything is fine
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2021
Interesting site for products not found elsewhere.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
happy , quick response and delivery
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 02/03/2021
Everything came! Wonderful
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
Hello, You sent me an order placed at the beginning of December when we had agreed that I would benefit from a credit note since you had been unable to supply it to me due to a stock shortage! And then, months later, you sent it to me, but since Christmas, I had found it elsewhere! You sent it to me without asking my opinion and using my credit note... Sincerely
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Response from 1001hobbies
Hello, We thank you for your telephone reception and apologize for this computer bug.
Thank you for your understanding. Sincerely, Laure
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/12/2020
Sufficient information on state of affairs
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/03/2021
good company suppling all the parts needed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
No comments
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
Lots of choice, good quality, but one part was damaged because it was not well protected for delivery.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 13/02/2021
Products take considerable time to arrive. Still awaiting 2 planes yet to arrive from 4 weeks ago.
Response from 1001hobbies
Hello,
We are very sorry for the length of the shipment, but as you can imagine the implementation of the BREXIT and the Covid does not accelerate the delivery times. We sincerely regret it.
Sincerely,
1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2021
super
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
Despite the slight drop in delivery speed (with the Brexit and the health crisis it's understandable), the service is excellent.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2021
It is noted an Audi R8 in my order, also noted in the package sent but it is not in the package!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 18/02/2021
Delivered reasonably smoothly.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/03/2021
en general, je suis tres satsfat, mais le cout de l'envoi etait un peu cher..
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/02/2021
Well-satisfied, thank you.
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