Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
5 25,4k 63% 4 6 443 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1 and 4 stars

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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Beautiful models, satisfied with delivery received on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Very responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
delivery was no problem, but the delivery time was quite long
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2021
Orders made on the basis of available stock and supposedly in stock only arrive once received at 1001....... 3 months delay and no information. The prices are out of the ordinary, it's really a steal compared to other suppliers who also keep their promises, delivery within 3 working days ....
For me it's over, you've forgotten me. I've placed several orders, each time with problems.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
All things can be found....
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/03/2021
I was impressed with the the service on fulfillment, shipping and receipt. It arrived faster from France than domestic orders in the US. Kudos to 1001 Hobbies. The downside was the cost of the shipping. Obviously it costs more to ship from Paris to the west coast of the US than inside the continental U.S. Otherwise first rate experience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
Items as ordered, delivery a little slow for items declared in stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2021
Hello, I'm a bit disappointed because one of the two items I had ordered was theoretically available, but in the end it wasn't. I had to wait 15 days to receive my order, replacing the missing item with another one. I therefore waited 15 days to receive my order, replacing the missing item with another. I think this is a pity, but I don't hold your company too harshly to account, as this kind of inconvenience can happen anywhere. I would probably recommend other items if the opportunity arose, and I think your company is serious, as it informs customers of the status of their order and answers the e-mails sent to them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2021
Delivery ok, it's a gift
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2021
I returned tires for a model car because the diameter was wrong and I'm still waiting for a refund. I haven't heard from the site since I returned the merchandise.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
LAME...2 MONTHS FOR A DECAL SHEET... 2 ORDERS IN 10 YEARS...THERE WON'T BE ANOTHER ONE !!!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2021
Execrable delivery times, average packaging.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2020
nothing to report,unopened package,too early notice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
Good but nothing more
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2021
You made a mistake in my order. It can happen. I've called several times to finally get the product I ordered (white paint, not cleaner) and, ..... NO follow-up. I'm still waiting If that's not contempt for the customer, what is? ........ But, duly noted.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Very satisfied with my purchase. fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/02/2021
I had ordered the skoda r5 1/18 th but I did not see that at the time of validating it was the 1/45 put instead....
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Response from 1001hobbies
onjour, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Our customer service will get back to you as soon as possible.
Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Second order placed. No problems. No worries. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
Good product, too bad delivery takes so long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2021
As ordered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2021
Good site, responsive to emails.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2021
perfect
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/02/2021
service may be a little slow
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 14/02/2021
They only publish reviews with 4 or 5 stars. Customer service does not respond to emails. The phone is not answered. I think this store needs to improve these aspects because there are other places on the Internet where to buy.
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.
We understand your dissatisfaction and apologize for this incident.
Have a nice day Laure
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 17/02/2021
Good service my model Wes overdue emailed 1001 they got back to me and said that they would investigate it after a couple of days got word that it was dispatched then received it a couple of days later great customer service
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/02/2021
Delivery on time and the product is very nice .
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Verified Buyer
Rating: 4 out of 5
following a purchase from 09/02/2021
Although the site was English the shop was French and you have to pay import taxes and makes it very expensive.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 27/02/2021
I like it.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 01/02/2021
Excellent
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 28/02/2021
all good.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/03/2021
everything perfect thank you
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/03/2021
Instructions in Spanish are missing.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/03/2021
Shipped very quickly and neatly. very satisfied customer
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 03/02/2021
Comprehensive and you find a lot.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 24/02/2021
Hello, I am still waiting for a call back, this is not serious.
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.
We understand your dissatisfaction and apologize for this incident.
Have a nice day. Thank you for your email, Laure.
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/03/2021
Too bad p&p was not free to Belgium although the suit was sent from Charleroi
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/02/2021
Had every colour I needed in stock but at a price. Be aware there is a wacking carriage charge because it comes from EU.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/02/2021
Shipping costs too expensive
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/02/2021
The price of the model kit was excellent. The length of time it took to process and ship it, was not. I appreciate things are slow due to covid, but it should not take over two weeks to process an order. I am still very happy with my purchase
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