Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
5 25,7k 63% 4 6 464 16% 3 2 786 7% 2 1 740 4% 1 4 027 10%

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 1 and 4 stars

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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/02/2021
service may be a little slow
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C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 14/02/2021
They only publish reviews with 4 or 5 stars. Customer service does not respond to emails. The phone is not answered. I think this store needs to improve these aspects because there are other places on the Internet where to buy.
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.
We understand your dissatisfaction and apologize for this incident.
Have a nice day Laure
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 17/02/2021
Good service my model Wes overdue emailed 1001 they got back to me and said that they would investigate it after a couple of days got word that it was dispatched then received it a couple of days later great customer service
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/02/2021
Delivery on time and the product is very nice .
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 09/02/2021
Although the site was English the shop was French and you have to pay import taxes and makes it very expensive.
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 27/02/2021
I like it.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 01/02/2021
Excellent
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 28/02/2021
all good.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/03/2021
everything perfect thank you
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/03/2021
Instructions in Spanish are missing.
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G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/03/2021
Shipped very quickly and neatly. very satisfied customer
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G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 03/02/2021
Comprehensive and you find a lot.
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C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 24/02/2021
Hello, I am still waiting for a call back, this is not serious.
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.
We understand your dissatisfaction and apologize for this incident.
Have a nice day. Thank you for your email, Laure.
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/03/2021
Too bad p&p was not free to Belgium although the suit was sent from Charleroi
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/02/2021
Had every colour I needed in stock but at a price. Be aware there is a wacking carriage charge because it comes from EU.
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/02/2021
Shipping costs too expensive
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/02/2021
The price of the model kit was excellent. The length of time it took to process and ship it, was not. I appreciate things are slow due to covid, but it should not take over two weeks to process an order. I am still very happy with my purchase
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/03/2021
I inform you that yesterday I sent an email to the address: [email protected] indicating that when I opened the box of my order was incomplete it was missing the decals and photoetched parts I hope that this unpleasant incident is resolved as soon as possible Greetings and I look forward to a reply
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 28/02/2021
Truly awful company. Ordered some scale figures, then realised they were the wrong scale. Emailed to cancel. Even though they admitted that they hadn't yet sent them, they refused to cancel the order and went ahead and sent them! Will never use again, and advise everyone to avoid.
Response from 1001hobbies
%Sir,
We regret this comment. But you sent us your cancellation email too late and we could not cancel your order. We really regret this incident, you can if you wish send it back to us in an envelope. We have confirmed the address by email.
We thank you for your understanding,
Sincerely,
1001hobbies customer service.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 22/01/2021
Much too long waiting times for the order have been waiting for the 2nd order since December
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 18/02/2021
Some poor assholes
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/01/2021
In general it has always been good, but this time it seems that because of the transport company we had a problem and I had to claim the order, they had to prepare it again, replacing some items with similar ones, etc., which in the end was four months since the order was placed until I got it, but it was solved and in the end it arrived to me.
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A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/02/2021
The site is done very well ,it is very clear,the material arrived intact,maybe the only thing the delivery time slightly long.
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/02/2021
Arrived in seven weeks which is not to bad considering the circumstances and coming to the UK from France.
Good value for money but I think it is a little excessive to expect the customer to spend £150 before free delivery.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 14/02/2021
Delivery took a long time
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/03/2021
Good, and the package arrives very well protected.
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/03/2021
Good articles and large selection, but a little overpriced.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 26/02/2021
Had two deliveries, 1st took a long time, second arrived at the same time.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 25/02/2021
Delivery time was longer than expected due to border quarantine. The products are shipped from France
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/02/2021
Apart from the long wait, everything was fine
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/01/2021
Apparently a French webshop, well hidden as a Dutch one. Brushes arrived somewhat damaged, and I was missing a jar of paint. I won't be ordering here again anytime soon....
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 03/02/2021
Great store of models of all scales with lots of accessories in stock.Fast in shipping and material well packed , I would say the only flaw the price a little higher than other stores , but the service and perfect.
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A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 03/03/2021
To be the first order, let's say good
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G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 21/02/2021
-
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G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 11/02/2021
I had ordered a puzzle and never received it
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 09/03/2021
bonjours je ne pouvais pas savoir que le puzzle étais si petit pour un 1500je suis déÃ
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C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 09/03/2021
It has not been delivered what I have bought besides very bad response from the page and when I make the return of the product they leave me waiting very bad the page leaves much to des
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 09/03/2021
It would be advisable to have some instruction in Spanish.
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V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 09/03/2021
The products are OK but with a total value of Euros 21.22 the shipping costs of Euros 16.99 are horrendously high and border on theft. You have just lost a customer!
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 09/03/2021
A good service as always and very fair prices
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
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