1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Your answer doesn't solve the problem. I paid for a product I didn't receive, and I'm in possession of a product I have no use for! It's about time you showed some concern for your customers, who are your bread and butter, and took responsibility for your mistakes. What contempt for the customer! It's a shame
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/03/2021
The relay point that you indicated to me is going to close in a fortnight and I don't know why all the parcels were sent back. I had to indicate a new relay point myself, so time was wasted for nothing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Satisfied with my bronze paint purchase
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/03/2021
I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/03/2021
Everthing's fine
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/03/2021
The products are great The products are great, and the shipment arrived relatively fast considering what's going on in the world today. Thank ya'll
Response from 1001hobbies
Dear Walter, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2021
I paid $45 for express 2-3 days... I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
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Response from 1001hobbies
Hello, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify our error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2021
The products are great The products are great, and the shipment arrived relatively fast considering what's going on in the world today. Thank ya'll
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Response from 1001hobbies
Dear Walter, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2021
Bonjour aucune information sur ma commande passer le 28 février 2021 aucun suivi de colis car numéro de commande non valide bref c'est plus pour enfants 1 er âge que du modélismes pour con
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/03/2021
I paid $45 for express 2-3 days… I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
Response from 1001hobbies
Hello, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify our error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2021
Long delivery time but good material
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/03/2021
And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It's working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
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Response from 1001hobbies
Hello Martin, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify this error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/03/2021
The article received does not correspond to what was ordered.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/03/2021
And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It’s working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
Response from 1001hobbies
Hello Martin, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify this error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 04/03/2021
Hello, Defective tracking almost a month to arrive and the cutters are not the ones in the catalog are normal cable cutters of the "Chinese". Thank you
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/03/2021
All right a little bit of delay in the arrival of the product but for the rest a
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 04/03/2021
It took more than 20 days to arrive without prior notice that it was out of stock or any problems with the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
the paintings and the model satisfy me
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 04/03/2021
It is since February 4 that I placed and paid immediately for an orderToday March 4 I still have not received the goods and there is no trace of my parceloultimo tracking on February 15.Vergognospero at least get my money back.Disappointed and never again buy from you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
Good information on the parcel and perfect packaging. Delivery time after order a little long but not annoying.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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Verified Buyer
Rating: 1 out of 5
following a purchase from 03/03/2021
I have not gotten my last order I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA
Response from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 03/03/2021
I received the merchandise 6 boxes of toy soldiers one box was open and emptyI immediately sent a complaint email I sent another a few days laterI am still waiting for them to respond.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/03/2021
Delivery was prompt, especially considering that it was international, and the size of the order meant that I got free postage. It would be good to see more special offers on the site, but apart from that I am very happy with my order.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/03/2021
I have not gotten my last order I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA
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Response from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 03/03/2021
I still have not received my order. It was shipped much later than the estimated delivery date (it was estimated to arrive the week of February 17 and they did not ship until the 25th) without anyone contacting me to warn me that there would be delays (the first news I had about the order was that it was deposited at the post office to be shipped on the 25th). On other platforms I have always been warned if there could be any delay or other type of incident but in this case nothing. I will never buy anything through this platform again.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 03/03/2021
Fine webshop and fast delivery
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/03/2021
Good sharing of information but when 1001 sends notifications of shipping that they would include what was shipped.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2021
Disasterous custormer service An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.
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Response from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Delivery a little long but very good
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/03/2021
Good sharing of information Good sharing of information, but when 1001 sends notifications of shipping that they would include what was shipped.
Response from 1001hobbies
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/03/2021
The delivery and service have been correct. A lot of variety of models to choose from. Good price. It would be necessary to correct some models or put some more information or photos of content one of the requested models is of a different scale and does not conform to the requested one.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Good sharing of information Good sharing of information, but when 1001 sends notifications of shipping that they would include what was shipped.
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Response from 1001hobbies
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/03/2021
Disasterous custormer service An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.
Response from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 02/03/2021
Very good ...
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 02/03/2021
I canceled and revoked my order by email on the same day as there was no option to do so online. Then I was informed that my parcel was being prepared for dispatch. I called the hotline and ended up in France. Then I thought everything was sorted. In the evening I received a message from DHL that my shipment had been announced electronically. Another email. There was no reply via Paypal either. Perhaps I can find out here whether I should refuse to accept the parcel or accept it first and then send it back (30-day right of return). Communication is a catastrophe and there have been no replies to my many emails and inquiries.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2021
Deplorable delivery times !!!! Order placed on 8022021 still not delivered ...!!!! Inaccepta
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 01/03/2021
As of today, I have still not received the order I paid for. I'm starting to get really angry.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 01/03/2021
Failed to at time of placing order notify of additional costs for delivery from France. Not confirmed when I will get my refund
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/03/2021
Information Pretty good service, how ever when you send out a shipping notice tell the customer what is being shipped.
Response from 1001hobbies
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Information Pretty good service, how ever when you send out a shipping notice tell the customer what is being shipped.
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Response from 1001hobbies
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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