Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 1 and 4 stars

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Verified Buyer
Rating: 1 out of 5
following a purchase from 08/02/2021
Not worth buying. Not worth buying.
Response from 1001hobbies
Dear Mr Matthews, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
Took 2 months and multiple complaints to get item Placed an order in mid-December, money debited from card, by mid-January nothing had arrived. Sent several complaints via email and their Facebook page. Eventually the item was sent in early February.
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Response from 1001hobbies
Mr. Fergus, We thank you for your comment and apologise for this incident. Customer service will get back to you as soon as possible. Thank you for your understanding, Best regards Customer service 1001hobbies
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/02/2021
One of the colors was wrong it comes green instead of black and one of the small pieces was not the right one. Otherwise everything was fine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Interesting choice and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Lots of model aircraft to choose from at the 172nd, but sometimes you have to wait at least 2 weeks to receive your parcel if the model is not indicated as being""in stock"" at the time of ordering, but indicated as""delivery within 7 days"" or longer.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
It doesn't really look like a model, it looks more like a child's toy! Very disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
products were well received and met my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Good service serious site product diversity
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Perfect! Just watch out for products no longer available in your catalog.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 08/02/2021
Took 2 months and multiple complaints to get item Placed an order in mid-December, money debited from card, by mid-January nothing had arrived. Sent several complaints via email and their Facebook page. Eventually the item was sent in early February.
Response from 1001hobbies
Mr. Fergus, We thank you for your comment and apologise for this incident. Customer service will get back to you as soon as possible. Thank you for your understanding, Best regards Customer service 1001hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
After ordering a model for a Christmas gift this one arrived a month late so I bought another c xxx gift and upon receipt of the model I sent it back to you for reimbursement on January 22 to date no news of my reimbursement.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
Package not received at this time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Very good. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Large selection of products but lack of new Tamiya Moto products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Very large selection, very good products, satisfactory prices. The processing times are perhaps a little long (not less than a week in my case). Very good site nea
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/02/2021
Placed an order in mid-December money debited from card by mid-January nothing had arrived. Sent several complaints via email and their Facebook page. Eventually the item was sent in early February.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 08/02/2021
Very good webshop from France. Nice prices and pretty fast delivery from France to Holland
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
The price of transport is a little high compared with the price of the model. Otherwise all's well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Impeccable service great choice of products fast deliveryonly downside: the price of some models quite a difference from other sites.... too bad.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/02/2021
Excellent service..will be using again
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/02/2021
The negative comments regarding shipping coming from the US I don't think are fair. We are in the middle of a pandemic as we all know and I know businesses are doing the best they can. They also can't control the shipping speed. We need to understand that all falls on the courier's. Anyway I placed my order and checked on it periodically and it kept updating until it shipped. Once it did I got tracking and my order came in very quickly. It's worth noting that it was with normal shipping speed also. I would gladly order from these people again. I can only speak from my experience and it was excellent! Thank you again 1001 Modelkits!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/02/2021
They have a wide variety of parts!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 08/02/2021
Fijne website met ruime keuze uit diverse modellen. AANRADER.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
Not worth buying. Not worth buying.
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Response from 1001hobbies
Dear Mr Matthews, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/02/2021
Very happy with the model. Great to find availability of different eras of vehicles.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 07/02/2021
Ordered roughly ��50 of paints in December. It���s now February, and they still haven���t arrived. I will not be attempting to buy any paints fro
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/02/2021
I took the chronopost delivery method, and the driver didn't even come to my house, dropping off my parcel at a relay point one or two days late.... more than 20 euros for the service all the same! On the other hand, as far as the products delivered are concerned, there's nothing to complain about: good packaging, no bumps etc. It's only the delivery that's a problem. It's only for the delivery that I
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
Too bad the plexiglass box on Traction 143 is a bit cracked. But it doesn't matter, as the car fits into a larger display case for a Resistan fact.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
nothing to say correc
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/02/2021
Dreadful service - avoid this company Ordered a model on 31st December and it only arrived on the 6th February. Only managed to get hold of their customers services to find out what was going on three times - many emails got ignored or unanswered. Model was shipped to the UK from France and the excuse given was distribution problems and brexit but I had ordered another model from a supplier in France on 22nd January and it arrived just 8 days later so I cannot accept this. After waiting six weeks, I even had to demand my money back. I did get my model eventually, but absolutely dreadful, shocking customer service. I will never use them again and strongly suggest that anybody else think very hard before doing so either. A horrendous exercise in misery and pain.
Response from 1001hobbies
Dear Mr, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/02/2021
Dreadful service - avoid this company Ordered a model on 31st December and it only arrived on the 6th February. Only managed to get hold of their customers services to find out what was going on three times - many emails got ignored or unanswered. Model was shipped to the UK from France and the excuse given was distribution problems and brexit but I had ordered another model from a supplier in France on 22nd January and it arrived just 8 days later so I cannot accept this. After waiting six weeks, I even had to demand my money back. I did get my model eventually, but absolutely dreadful, shocking customer service. I will never use them again and strongly suggest that anybody else think very hard before doing so either. A horrendous exercise in misery and pain.
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Response from 1001hobbies
Dear Mr, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 06/02/2021
Since November 25, 2020 I placed an order worth 7689 euros and after many emails asking me basically for understanding and patience, I have had to consider the order cancelled on January 11, 2021. They even reply to my mail saying that I will have the amount refunded in 14 working days at the most. However, they could not make it so easy. Today is February 6, 2021 (19 working days later). I write another email and they don't even answer. In short, they have kept 7689 EUROS without processing or refunding the amount 4 MONTHS ago and they have HURT them and they ask me for understanding and patience. Well, I can not understand and I have no more patience. As you can understand, after 4 MONTHS I have run out of patience. You are
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 06/02/2021
Order placed on 26012021 transfer accepted and cashed package shipped not yet arrived and we are at 06022021. Impossible to have contact with seller secretary in unclear French language. I was planning to buy other models even expensive ones but I will carefully avoid doing so by giving you bad publicity I will go to the consumer association trying to get my rights.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
as satisfied as ever with the layouts and speed of order dispatch
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2021
I haven't received the order yet, maybe tomorrow.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/02/2021
Complete afzetterij Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. Ik ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.
Response from 1001hobbies
Beste klant, Dank u voor uw feedback. Onze prijzen zijn afhankelijk van de wet van vraag en aanbod van onze leveranciers. Wij verontschuldigen ons voor dit incident. Met vriendelijke groet, 1001Hobbies klantenservice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2021
Complete afzetterij Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. I ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.
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Response from 1001hobbies
Beste klant, Dank u voor uw feedback. Onze prijzen zijn afhankelijk van de wet van vraag en aanbod van onze leveranciers. Wij verontschuldigen ons voor dit incident. Met vriendelijke groet, 1001Hobbies klantenservice
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 05/02/2021
Slecht Slecht! Geen andere woorden voor Ik heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terug ik zal daarom hier ook nooit meer bestellen! Wat een slechte service
Response from 1001hobbies
Dear Mrs, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2021
Slecht Slecht! Geen andere woorden voor Ik heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terug ik zal daarom hier ook nooit meer bestellen! Wat een slechte service
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Response from 1001hobbies
Dear Mrs, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.