1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Order placed on 04122020...and still nothing received... And no news!!! Initial order misplaced during delivery. The store sent me the order again on 2412.... After several reminders I'm told it will be shipped the week of 2701.... And silence... Nothing. Doubts about tracking.... My son has been waiting 2 months for his Christmas present.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2021
six weeks and waiting... Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.
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Response from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 28/01/2021
six weeks and waiting... Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.
Response from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 28/01/2021
Great product the shipping could be better.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2021
I placed an order for a Christmas present for our son. After one use the product doesn't work anymore. No way to contact 1001 Maquettes even after sending 3 emails to the contact address mentioned on the site. I am very disappointed as there is no way to return the product. After sales service
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 27/01/2021
They have taken two weeks to prepare two items they had in stock. They ship a day later than the estimated delivery date they gave me when I selected the freight rate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
For a first experience, it's easy to build the model. I recommend
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 24/01/2021
Lots of choice delivered on time Sometimes French mail that language I do not speak so minus point Otherwise very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Many models unfortunately too much delay but good always had my comman
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Verified Buyer
Rating: 1 out of 5
following a purchase from 22/01/2021
Zeer ontevreden Zeer ontevreden! Een artikel besteld op 06/12/2020 en tot op heden nog steeds niet ontvangen. Na herhaaldelijk contact, doen ze me verschillende 'aanbiedingen': 5% korting op volgende aankoop, een credietnota, terugzenden van artikel (!). Terwijl de wettelijke levertermijn van 30 dagen ruimschoots is overtreden en ik dus recht heb om de verkoopsovereenkomst ongedaan te maken en ze mijn geld terug moeten storten!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 22/01/2021
Order placed 30th December, no sign of it over a month later and company is impossible to contact. Many other customers appear to have had similar problems. Avoid.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/01/2021
No comment really. Product is fine, mail was a bit slow but not a problem.(perhaps my product came from overseas?)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/01/2021
Zeer ontevreden Zeer ontevreden! Een artikel besteld op 06/12/2020 en tot op heden nog steeds niet ontvangen. Na herhaaldelijk contact, doen ze me verschillende 'aanbiedingen': 5% korting op volgende aankoop, een credietnota, terugzenden van artikel (!). Terwijl de wettelijke levertermijn van 30 dagen ruimschoots is overtreden en ik dus recht heb om de verkoopsovereenkomst ongedaan te maken en ze mijn geld terug moeten storten!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2021
Now it's been 30 days since I received my orderI tried to reach you by phone always busyso at contact a consumer protection associationso I ask you to refund my order Q4QFOAUCT 158.85 I hope we can settle amicably or I will initiate the procedure.cordialeme
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/01/2021
I keep getting asked to review the service but still have not received my order. You need to reassess your priorities.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/01/2021
Customer service poor, didn���t receive items, contacted them and they made me feel like I���d stolen from them, turns out it was delivered but just abandon on my door step, taken 2 months to find this out and that was only because I was contacting them otherwise I probably would never have found out, don���t think I���ll see a refund, wo
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/01/2021
Fast and trouble-free shipping in a timely manner
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Verified Buyer
Rating: 1 out of 5
following a purchase from 20/01/2021
Terrible Customer Service! The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 20/01/2021
It has been over a month now It has been over a month now, where the parcel has been shipped however the courier is still awaiting the parcel, will be requesting Paypal to obtain a refund, will not use these again!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2021
My birthday is before Christmas and my son has sent me a voucher for a gift. We are now on January 20 and we still haven't received anything, but above all we haven't heard anything. You can imagine the amount of work it would take to send a voucher by e-mail .... Not at all serious
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2021
It has been over a month now It has been over a month now, where the parcel has been shipped however the courier is still awaiting the parcel, will be requesting Paypal to obtain a refund, will not use these again!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2021
Terrible Customer Service! The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/01/2021
The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 20/01/2021
It has been over a month now where the parcel has been shipped however the courier is still awaiting the parcel will be requesting Paypal to obtain a refund will not use these again!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 19/01/2021
Perfect for gifts and very punctual
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/01/2021
overpriced but Christmas present & overpriced but Christmas present & RTS- ready to sail.... Received in short time - great thanks...HOWEVER RTS-Nope. Not even close .Missing rc controller and receiver- not happy... .. sent email via website asked for a bunch of stuff- not good ...nothing put together ie: rigging etc. Called company. Was told Sorry “They always forget..”. Hmmm... but sent right out missing pieces-great thanks HOWEVER .. Received w/Instructions ONLY in French-huh?Really not happy. Didn’t even offer any type of compensation. Not again
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2021
I ordered on the site a millennium model star wars 9012021 on the site there was stock j2 days later on my account 1001 maquettes I see a message that says product unavailable I call the store but nobody responds on the site messaging is phony not even mail to inform me of the unavailability of the product. I'm back on the site today and my account says no history, no credit. I hope you have very good arguments and a sales department that's up to the task, because I'm not going to buy anything.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2021
overpriced but Christmas present & overpriced but Christmas present & RTS- ready to sail.... Received in short time - great thanks...HOWEVER RTS-Nope. not even close .Missing rc controller and receiver- not happy... ...sent email via website asked for a bunch of stuff- not good ...nothing put together ie: rigging etc.. Called company. Was told Sorry "They always forget..". Hmmm... but sent right out missing pieces-great thanks HOWEVER .. Received w/Instructions ONLY in French-huh?Really not happy. Didn't even offer any type of compensation. Not again
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/01/2021
overpriced but Christmas present & RTS- ready to sail.... Received in short time - great thanks...HOWEVER RTS-Nope. Not even close .Missing rc controller and receiver- not happy... .. sent email via website asked for a bunch of stuff- not good ...nothing put together ie: rigging etc. Called company. Was told Sorry �They always forget..�. Hmmm... but sent right out missing pieces-great thanks HOWEVER .. Received w/Instructions ONLY in French-huh?Really not happy. Didn�t even offer any type of compensation. Not again
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/01/2021
Great service!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/01/2021
First half of the order arrived quickly. I���ve been waiting nearly 2 weeks for the rest of th
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/01/2021
Ordered my items 3 weeks ago have not received them. I have emailed your company aweek ago no response please Get in touch with me thank you
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/01/2021
This feedback request has been received, but the goods haven't so I can't give better feedback. It's been 20 days now.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
pretty good supplies from here ands... pretty good supplies from here ands models but shipping is long and not easily tracked as the original number does not correlate with the USPS. Sometimes stock levels are not great.
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Response from 1001hobbies
Dear Mr. Jason, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 18/01/2021
The product does not match what was described at all.Money thrown away and impossible to make the return as promised by them
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/01/2021
pretty good supplies from here ands… pretty good supplies from here ands models but shipping is long and not easily tracked as the original number does not correlate with the USPS. Sometimes stock levels are not great.
Response from 1001hobbies
Dear Mr. Jason, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 18/01/2021
Good service only the information to track the package was in French too bad
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 18/01/2021
Am a regular customer at 1001 Modelkits They have an excellent assortment also for the 1:72 enthusiasts Fast and correct delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
good good product
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/01/2021
Haven't received the item yet.
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