Customer reviews of 1001hobbies

Order Shipping/Delivery time too long to the US I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process. It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I known this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.

I have not yet received my package... I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.

Ordered on 4/12/20 still has not... Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst , if not the worst courier companies in the world - China is better!!!

Delivery too long order December 15 still nothing received

Order placed on December 2, everything available on the site. Shipped only on December 14 because of a supplier problem. Since order in the nature we are December 28. Too bad for Christmas! And 1001 hobbies launched an investigation after the deliveryman. 26 days and nothing. No thanks or rec

Perfect model Delivery time very lo

Order preparation time too long. Order placed 061220 received 24

Hello I must not be on the same site as the one in the comments I'm waiting for my order since December 15 it was for a gift impossible to reach them on the phone forced to go via Messenger but again an automatic message but nobody bothered to answer I'm really angry I can imagine the overload but the customer is warned both on the site and via the

Not at all satisfied Backhoe received broken I expect a refund considering the price It's h

I placed an order but the product turned out to be faulty. I then asked to send it back for a refund. To this day, the parcel I sent back is still defective and I still haven't seen the color of my money. This has been going on for weeks. In short, the after-sales service is catastrophic.

Preparation and dispatch time a little long But boxes well protected Very good Continue e

Goods not yet arrived (today 27.12.20) Re.v. 09.12.20 (over 18 days). Parcel arrived on 28.12. with wrong goods!!!

a little long to receive the order

Delivery time still very long (ordered and paid on 0612 received on 2412 products in stock) fortunately the choice is very wide.

No worries. Satisfied

Product meets my expectations

Received too late

The service from 1001 models is a lot better than when I first tried to deal with them. For a company that is outside of the USA it has pretty good service.

Model well received but not yet assembled :) ! Mer

Wide selection, but prices a little high on items ordered (compared to a retail price).

There seems to be an error concerning the advice given on the site for the colors to use... It's a shame

Hello The parcel took a long time to arrive but it arrived on time! The only drawback is that the receiving box was damaged. It must have been badly stored and was crushed. There were two broken pieces in the crane model... But we'll glue them back together. Thank you and good

Very happy with my order

Good evening, I ordered a small gift for Christmas which I have not yet received. Today is December 26. If the difficulties had been announced, I would never have ordered it. Waiting for information. Cor

The contents of the boxes correspond to the online description. Delivery was a little slow during the holiday season, but that's not surprising. So m

I don't have any advice to giveI still don't have my parcelyou tell me that my parcel has been dispatchedthe post office tells me that the parcel is still with the shipper.que pe

I have not seen my purchased item yet. I have not seen my purchased item yet. I can’t blame the 1001 people about that but, I can say that their tracking information wasn’t that helpful. Counting from the day I made the purchase it has been 5 weeks that I have been waiting. I am doubtful that I will ever see my package. 1001 offers many items that I can’t get elsewhere but, I can’t trust that the delivery will be made.

I have not seen my purchased item yet. I have not seen my purchased item yet. I can't blame the 1001 people about that but, I can say that their tracking information wasn't that helpful. Counting from the day I made the purchase it has been 5 weeks that I have been waiting. I am doubtful that I will ever see my package. 1001 offers many items that I can't get elsewhere but, I can't trust that the delivery will be made.

I have not seen my purchased item yet. I can�t blame the 1001 people about that but I can say that their tracking information wasn�t that helpful. Counting from the day I made the purchase it has been 5 weeks that I have been waiting. I am doubtful that I will ever see my package. 1001 offers many items that I can�t get elsewhere but I can�t trust that the delivery will be made.

I still haven't received it! And it's already past Christmas!

I will never buy anything here again. Allegedly, money had not arrived even though I had a receipt from the bank. This company cannot be reached by phone. First there is a tape message and then the busy signal! After I wrote a very clear email, they found my money and told me that the goods would be sent. Then it only took 3-4 weeks and ""poof"" the package was already there!

I ordered for a Christmas gift so I took the impeccable gift wrapping everything arrived without problems and well packaged . Unfortunately I took delivery in two days and they took more than two weeks before delivery.

I did not receive my order made on December 6th. Very disappointing

Thank you very much

Always satisfied with the choice on offer - one small problem with the delivery time, but perhaps that was due to the holiday season.

I ordered the item in early December and it still hasn't arrived it was supposed to be a gift for Christmas and I don't know if it will ever arrive

excellent products high level of detail

Far from happy, I ordered on 2/12/2020 and my order was showing as in stock on your website, you took my payment immediately, a week later I received an email saying you where waiting for a delivery from a supplier, so it wasn't in stock, I then received an email to say my order had been despatched on 16/12/2020 with a tracking number, the tracking shows that the courier has not received the parcel yet, so this will not arrive in time for the present it was intended for. I will never use your company again

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