Customer reviews of 1001hobbies

8 months to be delivered. While it was noted that the items were available. It's a bit long... At a minimum, you could have communicated. I only received vague and non-specific responses and only when I asked you. So yes, I am disappointed with the experience

15 days between the purchase and delivery for a board game. I do not recommend this site

After 1 week without news, I have written 3 emails regarding the status of my order, without any response. I then called both your French and Dutch customer service, but there was no response from the French side, no one picked up, in the Netherlands I received an automatic message... that I had to send an email...?? Only after a customer at Paypal intervened did they wake up and my shipment finally arrived.... sad.

Order well received. Delivery time a bit long for a Chronopost. Game of Napoleonic war figurines quite vast. Useful for creating a diorama in the absence of modeling shops that have closed in the Capital. Looking forward to the next order. Best regards.

1 When I went to pick up my package at the Pickup point, they asked me for my ID number which I do not have (thank you for this hassle) 2 The colors in the small paint pots do not match the navy blue I was looking for. The Hobby 54 labeled navy blue is black The Heller 077 labeled navy blue is also black so straight to the trash. The shipping cost is very exaggerated. So 1001hobbies is to be avoided for me. Gilbert Courtois.

They told BRT it was a delivery to a Fermopoint, except they used my private delivery address, due to this mistake BRT refused to deliver it and I had to collect it from a pickup center. Also, the package was torn apart and the game box was visibly ruined in a couple of places.

Good

Delivery time much too long, after spending several weeks discovering that an ordered item was no longer in stock...

The item arrived broken, I sent an email as soon as I opened it with photos and details of the damage to the item and almost a week later, I still haven't received any response regarding this... and here I am with my broken item and no solution...

The delivery does not match the order.

Delay of one and a half months on the scheduled delivery date, but since the product was "made in Russia", given the current times, I would be lenient. However, it is regrettable to have no contact with 1001 hobbies and only receive "automated emails" with no interest in each request.

The order arrived incomplete. One of the models was missing. From an order totaling 70€, there is material missing worth 20€. I have sent several emails and complaints but no one has responded to me.

One of the items received is different from what was ordered.

Not very pleasant, a shame because my first purchase went well but the second did not.

Package tracking very good and well packaged, but I thought I would receive a Kyosho Skyline body to paint as shown in the photo on the site, unfortunately it is painted, so the photo is not contractual.

Excellent

Package received but product broken and unusable because poorly protected. At the price we pay for shipping costs, it's a shame to send glass jars just in a thin envelope and without individually protecting the jars. And the customer service is non-existent and does not respond. I will no longer order from 1001Hobbies.

I had to wait a long time for it

It took 3 weeks before I received an order for which all the items were in stock! Upon receipt, one of the items was not the right one. Several days later, I was asked for photos to verify if what I was saying was true!! Out of the ordinary. Having already made one of the models in duplicate, I no longer have the other box but only the completed model AND the same one received in a double box.

Much longer shipping (7 weeks ...) than announced when ordering the products, all of which were designed as in stock.

Product conforms to the presentation and my expectations No response to a request for information about the status of my order _ Too bad

The calf is hardened and unusable.

My opinion is that when a customer makes a mistake in an order and asks to stop the shipment, it is professional to rectify and not send it. It happened to me with the last order, now I returned it as it arrived, now I just have to wait for its condition to be checked and for the refund of the charged amount to be made. My experience this time has not been good.

the EDUARD 653019 article came without the corresponding photoetch

1 order followed by 2 sub-orders, the duration from the original order to delivery is almost 8 months. (!!) This is hardly acceptable. The majority of inquiries to customer service are handled by AI with vague, non-concrete answers. Tracking the status of the order is not possible, it must be done by asking questions to customer service. In this case, with an enormous amount of emails. The only positive is that ultimately the order has been completely delivered after an extremely long wait.

Good with a delay

everything is fine but delivery time could be a bit shorter.

Order placed on September 3, delivery scheduled for September 14... it is mid-October and I still haven't received all the items! The packages took over a month to arrive, and despite two deliveries (on October 10 and 14), the Mark Fit Decal Solution is still missing, even though it is listed as in stock on their website. Customer service no longer responds to my messages, and they even sent back an unnecessary package thinking that a ribbon was missing - when I had already received it. Result: a lot of waiting, mistakes, no clear communication. This is unacceptable for a specialized site. I will now order from Amazon, where the delivery times and tracking are reliable. I strongly advise against 1001 Hobbies, which lacks seriousness and respect for its customers.

The received device is not the one ordered. Ordered with black support, received white support.

Product in accordance with the forecast

I asked for some details, including the battery replacement because the connector is different and I have not yet received a response.

The model box was open, with many loose pieces and the two front tires missing.

fast and hassle-free delivery, just need to assemble the model, but there are not all the essential paints, is that normal?

Fast shipping and products at really honest prices. The only flaw is that inside the package, the glue jars were not well secured, allowing for movement and bumps inside. However, everything was intact and correct.

The announced colors do not match.

Three months to deliver my order and one pot of paint is missing. I cannot be satisfied

You did not send the correct reference, you have asked me several times! You have a communication problem!

Very long delivery time! I have been waiting for 5 months for 2 items that were supposed to be in stock when ordered... Not so.

Order placed in early July 2025, delivery delayed due to a supplier shortage with a delay announced of 1 to 2 weeks. By the end of September still nothing received from 1001hobbies, no message or package. Complaint filed and the situation is resolved. Amazing! Even the AI that answers the phone had no response. A developing structure, did well but times are changing!

I have ordered a few times and everything is fine