English 
A
Rating: 1 out of 5
Shipping extremely long more than a week to ship my package and difficult to contact them the site is not
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1 and 4 stars
Reset filtersA
Rating: 1 out of 5
I can't be satisfied since I haven't received anything yet.
Translated reviews
A
Rating: 1 out of 5
Incomplete description is misleading and makes the price inappropriate.
Translated reviews
A
Rating: 1 out of 5
I did not receive the parcel!
Translated reviews
A
Rating: 4 out of 5
Very good telephone service. Faster deliveries than from China. The price difference is the assurance of receiving the product, which is not always the case with
Translated reviews
V
Rating: 1 out of 5
The package never arrived. I emailed several times and the same tracking link was submitted stating the packing was in the UK. This went on for 2 weeks and still no package. Ended up buying the same thing on Amazon. I was very disappointed.
V
Rating: 1 out of 5
My order Order (Ref 231316) has shown as being shipped for the last 5 days on the 1001 Hobbies site but Hermes tracking (5925887303705192) says that they have no received it from you? The postage is not cheap at ��6.99, Royal mail would have been a cheaper and more reliable option! Please advise what has actually happened to my parcel, if I'm going to get it and
C
Rating: 4 out of 5
OK thank you very much for everything until next time !!!!
Translated reviews
A
Rating: 4 out of 5
Just to say that you are out of stock for products ordered and that you have to wait Otherwise good prod
Translated reviews
A
Rating: 4 out of 5
Hello Fast delivery Satisfactory packaging. Nothing to complain about Cordialemen
Translated reviews
A
Rating: 1 out of 5
I ordered a yellow and white sailboat and received a red and black one!
Translated reviews
A
Rating: 4 out of 5
Fast and compliant with my request, thanks to the 1001 maquettes team. One negative point: the cardboard packaging was damaged and the quality of the cardboard left something to be desired....
Translated reviews
A
Rating: 4 out of 5
as ordered
Translated reviews
A
Rating: 4 out of 5
No paint codes match those on the model brochure.....sinon r
Translated reviews
A
Rating: 1 out of 5
Deplorable!!! Shame to have to give a mark of 1. Product said to be in stock with delivery in 48h but received in 8 days and don't tell me it's because of covid I'm the owner of 2 E-Commerce sites and my customers are delivered on time. Parcel packed in a simple plastic bubble box arrived exploded. It was to offer I will have to do otherwise. Stop by
Translated reviews
A
Rating: 4 out of 5
Satisfied with my order
Translated reviews
G
Rating: 1 out of 5
My order at 1001hobbies never arrived at it's destination! After sending multiple e-mails to your customer service asking where my package is They notified me that they will conduct an investigation with the postal office However it has been 3 weeks and your costumer service is not responding to any of my e-mails that I have been sending regarding the progress about this investigation Your costumer phone number doesn't work either At least have the guts responding to this review! I am seriously losing patience with this company
Translated reviews
V
Rating: 4 out of 5
I was looking for a bit more detail and resolution in the decal/instruction sheet. It looked photo copied.
V
Rating: 4 out of 5
I was looking for a bit more detail and… I was looking for a bit more detail and resolution in the decal/instruction sheet. It looked photo copied.
Response from 1001hobbies
Dear Mr Gorman, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Rating: 4 out of 5
Order matches. Delay 2.5 weeks. In the current period it's good
Translated reviews
A
Rating: 4 out of 5
I was looking for a bit more detail and... I was looking for a bit more detail and resolution in the decal/instruction sheet. It looked photo copied.
Translated reviews
Response from 1001hobbies
Dear Mr Gorman, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 4 out of 5
Great service. Not the fastest but the communication is very good and they have a huge range of products.
A
Rating: 4 out of 5
Great hobby. The models are a big hit with my friends and family. The plans are very clear, and you have to be careful when building them.
Translated reviews
A
Rating: 4 out of 5
1001 Maquettes is a site with a lot of products, the choice is vast and the processing of orders and any problems is done quickly, seriously and efficiently. I sincerely recommend
Translated reviews
A
Rating: 4 out of 5
Order processed quickly and shipped on time.
Translated reviews
A
Rating: 4 out of 5
Nothing to complain about. Order received before estimated delivery date
Translated reviews
A
Rating: 1 out of 5
I ordered a black Macan in 124eme I receive a blue one I return it via customer service and at the second sending it arrives again blue. Customer service tells me they have no more blacks in stock! So I'm waiting for them to come back with a refund and reship the one I received. Disappointed and a per
Translated reviews
G
Rating: 1 out of 5
No article received UPDATE Meanwhile we are more than 3 weeks on and I still haven't received him money or article Disastrous company
Translated reviews
V
Rating: 1 out of 5
Claims amazing customer service Claims amazing customer service, call the number and I can't get a person, or leave a number, so I have to leave an email, however, my issue is time-sensitive, and I need to be able to call. There is no indication your order goes through when placing an order. When you go to enter credit card information you are redirected to a sketchy site, and they keep rejecting my Visa.
Response from 1001hobbies
Mrs. KNUTSON, Thank you for your feedback. We regret that the payment of your visa does not go through. Unfortunately, we cannot give you more information. Indeed, these banking data are strictly personal and belong to your bank. We advise you to call your bank to try to understand what is going on! cordially, Laure
V
Rating: 4 out of 5
There were problems with the banking system, which your representative fixed promptly. Otherwise 5 stars.
V
Rating: 4 out of 5
the only improvement would be a speedier service as it did seem a little slow
A
Rating: 1 out of 5
I still haven't received anything, even though I was supposed to be delivered in
Translated reviews
A
Rating: 1 out of 5
Claims amazing customer service Claims amazing customer service, call the number and I can't get a person, or leave a number, so I have to leave an email, however, my issue is time-sensitive, and I need to be able to call. There is no indication your order goes through when placing an order. When you go to enter credit card information you are redirected to a sketchy site, and they keep rejecting my Visa.
Translated reviews
Response from 1001hobbies
Mrs. KNUTSON, Thank you for your feedback. We regret that the payment of your visa does not go through. Unfortunately, we cannot give you more information. Indeed, these banking data are strictly personal and belong to your bank. We advise you to call your bank to try to understand what is going on! cordially, Laure
A
Rating: 4 out of 5
At first I didn't receive my order (I then found out that there had been a routing problem). After two months I made a complaint and the product was returned to me free of charge. Thank you for your se
Translated reviews
C
Rating: 4 out of 5
easy assembly good quality
Translated reviews
A
Rating: 4 out of 5
Good reception very bi
Translated reviews
A
Rating: 4 out of 5
Despite an initial lack of information about the delivery time, the order was delivered within 11 days. I therefore recommend hobby
Translated reviews
V
Rating: 1 out of 5
Do NOT deal with this cowboy outfit 1001modelkits my mk1 classixx transit van arrived in broken bits at a cost of �206 sterling they should be closed down A WARNING ?? TO ALL OF YOU WHO READ YHIS DO NOT DEAL WITH THESE COWBOYS THEY TAKE YOUR MONEY BUT DELIVER SCRAP LEAVE WELL ALONE
V
Rating: 1 out of 5
Two weeks waiting for a delivery, which still hasn't arrived! Not impressive
C
Rating: 4 out of 5
With the colors of the quick supplied I can only paint the car with yellow color which was only remains of the paint of the Afrika Korps vehicles. 2 cans Jaune brillan [69] 1 Chêne satiné [71] 1 Bleu marine mat [77] 1 can Vert amande [77] 1 can Vert amande ? No reference
Translated reviews