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Rating: 4 out of 5
Simple. They sent the wrong size/scale of tank track and they sent 2 sets of the wrong size track. Let's see how long it takes '1001' to correct. I sent back the two sets last week - October 8th 2020
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1 and 4 stars
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Rating: 1 out of 5
wrong scale / size sent Simple. They sent the wrong size/scale of tank track, and they sent 2 sets of the wrong size track. Let's see how long it takes '1001' to correct. I sent back the two sets last week, - October 8th, 2020
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A
Rating: 4 out of 5
Small delivery problem but overall excellent material
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V
Rating: 1 out of 5
Worst excuse of a model I���ve ever seen None of the parts fit properly without major Cutting, scrapping etc. Normal Testors model would not work on what ever material was used on this mold. Canopy did not fit at all Nev
V
Rating: 1 out of 5
wrong scale / size sent Simple. They sent the wrong size/scale of tank track, and they sent 2 sets of the wrong size track. Let's see how long it takes '1001' to correct. I sent back the two sets last week, - October 8th, 2020
A
Rating: 1 out of 5
Incorrect item delivered Incorrect item delivered. After waiting several weeks for my international delivery (from 1001 Modelikits in France), instead of receiving the Huey Decal Set that I ordered, I received decals for a Japanese warship! The company website gives no email contact details for customer service. Very disappointed.
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Response from 1001hobbies
Dear Mr Greenfield, Thank you for your feedback. We apologize for this incident. Our customer service has price contact with you in order to obtain photos. We thank you for sending us these photos as soon as possible so that we can find a solution as soon as possible. Thank you very much, Sincerely, 1001hobbies customer service.
A
Rating: 1 out of 5
This is not at all the item I ordered! The parcel arrived folded into a ball in the letterbox.
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Rating: 4 out of 5
No worries with the service. But above-average rates.
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Rating: 1 out of 5
Incorrect item delivered Incorrect item delivered. After waiting several weeks for my international delivery (from 1001 Modelikits in France), instead of receiving the Huey Decal Set that I ordered, I received decals for a Japanese warship! The company website gives no email contact details for customer service. Very disappointed.
Response from 1001hobbies
Dear Mr Greenfield, Thank you for your feedback. We apologize for this incident. Our customer service has price contact with you in order to obtain photos. We thank you for sending us these photos as soon as possible so that we can find a solution as soon as possible. Thank you very much, Sincerely, 1001hobbies customer service.
G
Rating: 1 out of 5
Order done and paid but hear nothing more
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V
Rating: 1 out of 5
Good service. Great products
V
Rating: 1 out of 5
I love the way you treated me great customer service
A
Rating: 4 out of 5
Order complete and delivered in record time. Well done. Site highly recommended
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A
Rating: 4 out of 5
well satisfied
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A
Rating: 4 out of 5
very good transaction correct price and delivery See you soon for new orders Thank you A.PELL
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C
Rating: 1 out of 5
I have not received my order
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V
Rating: 4 out of 5
1001 models have an extensive range of quality models and give a prompt service but I have had to drop one star as they don't always prove to be the best on price.
V
Rating: 1 out of 5
The package was not sent as a gift as requested and was not marked as a gift with contents of no commercial value. The recipient in Israel must pay customs and fees. please forward to the sender.
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Rating: 1 out of 5
I mistakenly made a scaling error on some parts that I sent back without anything happening despite reminders. When you register my credit, the bill will go up by itself. For the moment I don't find you very efficient.
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Rating: 1 out of 5
I mistakenly made a scaling error on some parts that I sent back without anything happening despite reminders. When you register my credit, the bill will go up by itself. For the moment I don't find you very efficient.
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Rating: 4 out of 5
process tres : rapididté - efficacité mais ... par contre prix des figurines parfois trop élevé et prix qui se modifieent suite à la visite précédente : donc j'ai acheté ailleurs .... benchm
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C
Rating: 4 out of 5
The shipping service is fast and effective. The product catalog is very wide, including the decals. I do not rate the fifth star for the prices as they are somewhat higher than those of other suppliers.
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Rating: 4 out of 5
Product conforms to my expectations delivery a little long but given the context I do not hold it rigueu
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V
Rating: 4 out of 5
Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als �aangemeld� maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel want het pakket is vandaag 12 oktober na een stevige en harde review op 6 oktober geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
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Rating: 1 out of 5
Alleen bereikbaar via een review op Trustpilot Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als 'aangemeld' maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel, want het pakket is vandaag 12 oktober, na een stevige en harde review op 6 oktober, geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
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Response from 1001hobbies
Meneer Bakker, Onze klantendienst doet wat nodig is om u van antwoorden te voorzien. Uw pakket verliet onze logistiek op 10/09/2020 21:20:06. Tot op heden wordt het niet ondersteund door de vervoerder.0 We hebben een onderzoek ingesteld om dit probleem op te lossen. We komen zo snel mogelijk bij u terug. Wij verontschuldigen ons voor dit incident en rpiosn u om te geloven dat dit soort incidenten zeer onaangenaam is voor ons. en dank u voor uw geduld 1001Hobby's klantenservice.
V
Rating: 4 out of 5
It took a little while for the order to be delivered.
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A
Rating: 4 out of 5
No worries about ordering, the application is simple. The product arrived quickly and in perfect condition
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Rating: 4 out of 5
After a catastrophic first order, this site has made up for it. The prices are a little high but the service is there and it's imp
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V
Rating: 4 out of 5
Arrived in good time
V
Rating: 1 out of 5
Alleen bereikbaar via een review op Trustpilot Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als ´aangemeld´ maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel, want het pakket is vandaag 12 oktober, na een stevige en harde review op 6 oktober, geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
Response from 1001hobbies
Meneer Bakker, Onze klantendienst doet wat nodig is om u van antwoorden te voorzien. Uw pakket verliet onze logistiek op 10/09/2020 21:20:06. Tot op heden wordt het niet ondersteund door de vervoerder.0 We hebben een onderzoek ingesteld om dit probleem op te lossen. We komen zo snel mogelijk bij u terug. Wij verontschuldigen ons voor dit incident en rpiosn u om te geloven dat dit soort incidenten zeer onaangenaam is voor ons. en dank u voor uw geduld 1001Hobby's klantenservice.
V
Rating: 1 out of 5
The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
A
Rating: 4 out of 5
Good product
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Rating: 4 out of 5
I did not put the totality because a little long the.livraison but if not packed well and well protected s
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A
Rating: 4 out of 5
Just a can of paint missing but nothing serious Superb model! Great service!
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V
Rating: 1 out of 5
Model didnt arrive. No response from customer service. Now having to try and get refund from credit card company. Update.. 10pm Mon 5th Oct. Still no contact from customer service... Didn't receive any address verification email, just one saying it was in transit and then one saying it was delivered. UPS courier service admits they can't give me proof of delivery (despite address being a very well known naval base) and UPS advise me to take up with sender. This was meant to be a birthday gift for my son, but nothing arrived. Really disappointing.
V
Rating: 1 out of 5
My order was packed well shipped promptly (especially considering the craziness of ordering something from overseas right now with the Covid-Craziness) and the prices were reasonable. I'll happily deal with this vendor/business again.
C
Rating: 4 out of 5
Fast shipping and good communication
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A
Rating: 4 out of 5
product always delivered on time always very well protected at the time of delivery
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V
Rating: 1 out of 5
The model is incredible. Got here quickly. It's a good experience building it also
A
Rating: 4 out of 5
Really wide choice friendly welcome fast, clean and well-packaged deliveries (Collissimo). Prices a little higher than average in general, but beware: sometimes this is downright excessive (Reskit Aires...). I've been an avid model maker for 40 years, and I'd like to recom
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