Customer reviews of 1001hobbies

A jar was open, therefore unusable

Ok

Good morning, I would like to find old models to assemble of Valentino Rossi's motorcycles.

The order arrived more than a month later and half of what I ordered is missing. Moreover, customer service is unreachable. This site should be avoided at all costs.

It took almost three months to receive my order with no communication regarding order status.

Everything excellent, the product was what I ordered, the shipping was very fast. The only thing I didn't like was the packaging, the product box arrived damaged.

Great, I recommend.

Disappointed with my last order,

Good

My order arrived broken, I sent an email to 1001 hobbies but still no news from them, I am very unhappy.

Slightly long delivery

Ok

Delivery not in accordance with the order

4 stars out of 5

Delivery times too long

Box arrived in bad condition Hopefully all the parts are there

I have been waiting for at least 2 months and I have only received half of my order!! NO I am not happy!

It took ages to arrive from their supplier but I was well informed and it arrived after several weeks of waiting.

Very satisfied!

6 Weeks of waiting for 1 week estimated at the order!!!

An item marked available and shipped was missing from the package. No response to the phone or to my email.

my order is not complete I ordered parts for remote-controlled sailboat A+ 2024 sails in Mylar DF65 V6 V7 and V8 and boom 2019 of mainsail A I have not received the sails

Bought as a birthday gift, arrived three weeks late compared to when indicated. Called the Italian number 50 times, never received an answer. Called the French number 50 times, never received an answer. Sent 2/3 emails, NEVER received a response. Customer service is embarrassingly inefficient.

Thank you 1001Hobbies

ordered 2 pieces received one yet billed 2 no response really disappointed with this site.

I received a package but it was not the items I had purchased. I had bought Display case boxes and I received 2 Bandaï models instead.

I did not receive the expected package and customer service is making it difficult

2 months of waiting expected to receive the package because out of the 5 products ordered, 2 were on pre-order okay it was planned I am waiting to have everything. In the end, after 2 months the package arrives but only with the products that were already available at the time of the order. So 2 products (paid) that I do not have. On the site they indicate that the order is finished, no response to the email at the contact address. Useless

Order number 511368, order reference YZZIBJCQM placed on 15-09-2025). At the time of delivery, the package was in severely compromised condition due to poor care in packaging: practically open, with torn packaging and exposed parts, and inside there was no type of protection to safeguard the purchased goods. Unfortunately, the contents were also found to be damaged, with the model boxes dented and ruined. I am attaching photographs that testify to the state in which the package was delivered to me. I chose to purchase from you precisely because of the numerous positive reviews, and I did not expect such a negative experience. I find it unacceptable that collectible items arrive in this condition. I await your response on how you intend to resolve the situation.

fast delivery.

Pure nonsense

Shipments are taking a long time lately.

long delivery almost 3 weeks no explanation for the delay

Delays much too long compared to what was announced

Request to add other items to my order. The request has 'got lost'

Deadlines comply with what is announced. A bit long, but still reasonable. The products arrive in perfect condition. Overall satisfactory experience.

There should be better tracking of the order

A bit of delay on the arrival of the order. But the tracking is well done

Image of the product in the catalog does not match the product received

Almost 2 months to receive my order