Customer reviews of 1001hobbies

I received an incomplete box with lots of items missing and replaced by duplicates that I did not want !!!!!quitte french weapon set 1 AASM 4 pcs and GBU12 4 pcs absent and replaced by M2K fuel tanck 4 pc

good quality however the website was... good quality however the website was indicating the scale was a different size than I expected...MUCH smaller...well I am going to see ho it is to build a 1/350 scale V22 Osprey.

good quality however the website was… good quality however the website was indicating the scale was a different size than I expected...MUCH smaller...well I am going to see ho it is to build a 1/350 scale V22 Osprey.

So far it's all going well but because of the Corona crisis I can't really say much about it. Sometimes everything goes smoothly as it should and other times I can chew my nails off for as long as it takes but so far I'm a satisfied man ps the transport companies are making a mess of it especially DHL Keep up the good work 1001 I thank you

1001 Modelkits really knows how to take care of their customers and ensure satisfaction. After receiving an order with several damaged paint bottles 1001 Modelkits replaced my order at no additional charge. The follow on order has just arrived in perfect condition and I could not be happier. Thank you 1001 Modelkits for standing behind your customers and ensuring that we get value for our money. Brian Brown Virginia USA

original item ordered did not arrive as got sent wrong item and when tried to correct original given as unavailable so made request for substitute item that received ok, a bit disappointed that original item not available but substitute item ok so satisfactory outcome after bit of a wait

1 - Not many products 2 - MUCH more expensive than on other sites 3 - In short, pass on and look elsewhere...

Everything is correct except for the use of ""coupons. The e-mails sent are incomplete and not always easy to use. We'll put this down to inexperience.

efficient service

The Company communicates in incorrect Italian. The expected delivery date was exceeded. Without my request I was notified immediately that the order was completed. From subsequent emails the order was actually completed more than a week later and subsequent to my reminder. This does not engender a climate of trust. The online tracking on the site is not useful as it has only a few possible statuses and does not clarify the status of the order. I did not give three stars because in the end the product arrived to me and is what I ordered. But the information to the Customer is severely lacking.

Good service Good service, and timely info,quick turn around. I will recommend to a friend.

The boxes were damaged and some crushed. But luckily no part of the models was touched. The carrier should take more care of your products. Otherwise I have nothing to say about the rest of your service except that it was perfect. Sincerely FrédÃ

Well done for handling the order of 16 09 2020 delivered on 25 09 2020 . However, this replaced the same order of 30 07 2020 which never reached me.

Delivery a little long for their rest all is ok

well packed and quickly delivered

Very slow delivery bad description of the product bad and slow refund In short I will never buy anything here again !!!

Good service Good service, and timely info,quick turn around. I will recommend to a friend.

The package arrived with no damage to the box. The contents had no damage or spillage. I am thankful for the package.

Good except for delivery problem

Hello I'm a beginner model maker and I've come across your site to order the equipment I need to get started in good conditions. Model paints workstation carpets various tools etc.. My dissatisfaction concerns a pair of pliers with black handles sent with the kit (6 paints, 3 brushes, glue and pliers). I find it difficult to supply a lower-end pair of pliers. Useless because not fine enough to scratch. The blue-handled pliers sold separately are apparently of much better quality, and in any case usable because they're finer. In short, if the rest of my order complies with the fast and careful shipment, you've stupidly lost a customer. In fact, I've just bought a cabin airbrush compressor and quite a lot of c

Perfect shipping... Always satisfied. The delivery time was a bit longer than usual...that comes from the carrier apparently. In short, I'm sticking with 1001 maquettes.

hello.i'm not happy with your service.i sent you back a new airplane received damaged. You did nothing except to send it back to me with a letter saying that you had called the distributor and that it was a manipulation to be done on the transmitter. I called kyosho myself, who confirmed that they had never distributed this kit in BNF (without radio and batteries).I called your secretary a fortnight ago, who has done nothing since. What's more, the first time I sent the kit back, I was obliged to pay 11euro40 for the colissimo because your secretary confirmed that she had omitted to send me the return barcode. I only had the sav code.

Nothing to complain about: professional.

The site offers a wide variety of products the purchasing assistance works and the prices are acceptable. Delivery time to be improved.

The service is fine but to just charge the shipping costs for a package for letter post is a shame! Gr Marcel

It took 2 weeks from ordering to delivery. A bit long. Otherwise everything ok. Gladly again!

Good service?Shipping is?

French mails regarding when my order will be delivered I can't do much with.

Shipment arrived after two weeks times - payment included special courier charges. Too long time !

Really nice company to deal with. I have ordered items from them several times and they are always easy to deal with and keep you informed on the item shipment and arrival time. Highly recommended.

A little more feedback would be nice. Packed Ready to ship Shipped

Airplane made well apart from the engine assembled crookedExceptional and fast delivery

First order speed of service nothing to add

A long wait

Very pleased fast service and shipping. I am in the USA and very pleased with finding what I wanted and the amount of time it took to arrive.

Op 5 september heb ik een bestelling geplaatst en betaald. Vandaag 21 september heb ik nog steeds niets binnen. Op mails wordt niet gereageerd en de telefoon wordt niet opgenomen. Ik heb ze een keer telefonisch te pakken gekregen. Toen meldden ze dat ze nog wachtten op 1 product en dat mijn bestelling op 17-9 verzonden zou worden. Ik heb nog steeds geen verzendbevestiging gekregen. Blijkbaar reageert het bedrijf wel op reviews hier. Dus 1001hobbies kunnen jullie aub uitleggen wat jullie aan het doen zijn?? Edit: Op mijn mail van 7-9 hebben jullie gereageerd Op mijn mail van 8-9 hebben jullie niet gereageerd Op mijn mail van 11-9 hebben jullie gereageerd nadat ik heb gebeld Op mijn mail van 18-9 hebben jullie niet gereageerd. Wat betreft jullie telefoonnummer +31 85 80 81 159: Op 7-9 heb ik 4 keer gebeld. Alle 4 keer kreeg ik voicemail. Op 15-9 heb ik gebeld en kreeg ik een Engels sprekende medewerkster aan de lijn. Op 21-9 heb ik 8 keer gebeld. Alle 8 keer kreeg ik voicemail. Jullie bereikbaarheid is dus waardeloos. Ik zie dat de order inmiddels gesplitst is. Ik ben benieuwd wanneer alles geleverd wordt.

Tot nu toe niks geleverd en totaal niet bereikbaar Op 5 september heb ik een bestelling geplaatst en betaald. Vandaag, 21 september, heb ik nog steeds niets binnen. Op mails wordt niet gereageerd en de telefoon wordt niet opgenomen. Ik heb ze een keer telefonisch te pakken gekregen. Toen meldden ze dat ze nog wachtten op 1 product en dat mijn bestelling op 17-9 verzonden zou worden. Ik heb nog steeds geen verzendbevestiging gekregen. Blijkbaar reageert het bedrijf wel op reviews hier. Dus, 1001hobbies, kunnen jullie aub uitleggen wat jullie aan het doen zijn?? Edit: Op mijn mail van 7-9 hebben jullie gereageerd Op mijn mail van 8-9 hebben jullie niet gereageerd Op mijn mail van 11-9 hebben jullie gereageerd nadat ik heb gebeld Op mijn mail van 18-9 hebben jullie niet gereageerd. Wat betreft jullie telefoonnummer +31 85 80 81 159: Op 7-9 heb ik 4 keer gebeld. Alle 4 keer kreeg ik voicemail. Op 15-9 heb ik gebeld en kreeg ik een Engels sprekende medewerkster aan de lijn. Op 21-9 heb ik 8 keer gebeld. Alle 8 keer kreeg ik voicemail. Jullie bereikbaarheid is dus waardeloos. Ik zie dat de order inmiddels gesplitst is. Ik ben benieuwd wanneer alles geleverd wordt.

Tot nu toe niks geleverd en totaal niet bereikbaar Op 5 september heb ik een bestelling geplaatst en betaald. Vandaag, 21 september, heb ik nog steeds niets binnen. Op mails wordt niet gereageerd en de telefoon wordt niet opgenomen. Ik heb ze een keer telefonisch te pakken gekregen. Toen meldden ze dat ze nog wachtten op 1 product en dat mijn bestelling op 17-9 verzonden zou worden. Ik heb nog steeds geen verzendbevestiging gekregen. Blijkbaar reageert het bedrijf wel op reviews hier. Dus, 1001hobbies, kunnen jullie aub uitleggen wat jullie aan het doen zijn?? Edit: Op mijn mail van 7-9 hebben jullie gereageerd Op mijn mail van 8-9 hebben jullie niet gereageerd Op mijn mail van 11-9 hebben jullie gereageerd nadat ik heb gebeld Op mijn mail van 18-9 hebben jullie niet gereageerd. Wat betreft jullie telefoonnummer +31 85 80 81 159: Op 7-9 heb ik 4 keer gebeld. Alle 4 keer kreeg ik voicemail. Op 15-9 heb ik gebeld en kreeg ik een Engels sprekende medewerkster aan de lijn. Op 21-9 heb ik 8 keer gebeld. Alle 8 keer kreeg ik voicemail. Jullie bereikbaarheid is dus waardeloos. Ik zie dat de order inmiddels gesplitst is. Ik ben benieuwd wanneer alles geleverd wordt.

After a little problem with delivery time ... My order has finally arrived ...thank you for your reactivity.

Perfect shipment and well packed everything OK