Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I placed my order (and was charged for… I placed my order (and was charged for it) on July 25th. As of August 18th, I still have not received it. When I enter my order number in the box they provide to track my parcel, nothing happens. I still have no response as to when I may expect to receive my merchandise. Had I known it would take the better part of a month to fulfill an order for one sheet of decals and two tins of paint, I would have gone elasewhere.
Response from 1001hobbies
Mr. Friedman, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 25/07/2020 01:21:11, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2020
Revell models in line with the price ( average ) but for my 8 year old son it's very good. The downside is the delivery: the boxes were quite damaged because the carriers don't give a damn. Fortunately, the inside was intact. I don't know if I'd get a 130€ Tamiya model delivered by
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2020
I only ordered products noted""in stock"". After 1 week my order was not sent because a product was missing. Complaint and promise of reimbursement, order sent. A product damaged during shipment (unpacked model brush) and still no refund for the missing product 5 weeks later. In the end, I only lost a few euros, but I doubt I'll be ordering from this site again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2020
I placed my order (and was charged for... I placed my order (and was charged for it) on July 25th. As of August 18th, I still have not received it. When I enter my order number in the box they provide to track my parcel, nothing happens. I still have no response as to when I may expect to receive my merchandise. Had I known it would take the better part of a month to fulfill an order for one sheet of decals and two tins of paint, I would have gone elasewhere.
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Response from 1001hobbies
Mr. Friedman, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 25/07/2020 01:21:11, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2020
Product not yet received Product not yet received
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Response from 1001hobbies
Mr. Roche, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 27/07/2020, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/08/2020
Thank you for the parts Thank you for the parts. I appreciate it. It was all handled well. The only thing I would have hoped for was perhaps a bit quicker on the process. I am guessing it took about 3 weeks from order to delivery. Nonetheless appreciative. Thanks again. Best - s
Response from 1001hobbies
mr. Harris Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/08/2020
I have paid shipping charges I have paid delivery charges and now I have to pay customs charges so write it down or inform the customer that he will have to double his invoice when he does business with a
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
As always, no worries from order to delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/08/2020
appalling tiny barely 3cm high with the base bad finish full of plastic burrs for this price it should be gold plated 1 month waiting for that scandalous rip-off there is no other m
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Thank you for the parts Thank you for the parts. I appreciate it. It was all handled well. The only thing I would have hoped for was perhaps a bit quicker on the process. I am guessing it took about 3 weeks from order to delivery. Nonetheless appreciative. Thanks again. Best - s
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Response from 1001hobbies
mr. Harris Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Very good service and perfect model package! Only the delay was a little longer than announced But otherwise
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/08/2020
Correct items fast reception
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/08/2020
They ship fast but it takes long time to get it.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/08/2020
Order No. 2000061183 ordered 29/07/20 and still not arrived
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2020
Kids like it my kids let go of screens thanks to make-up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2020
Very well-stocked, from models to accessories... Minor drawbacks: A little expensive. Order preparation time a little long.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 15/08/2020
the quality is good Only if you read the reviews it is within a week in England or America so why does it take 6 to 8 weeks for delivery in Holland
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2020
Maquettiste pass your way here is more than 5 months that I bought them an incomplete model and it offers me a credit of 5 euro!!! model received incomplete May 11, 2020 but there is no manual assembly no track (tank T 64) and no decal. Order: D2UEV0PVN placed on April 15, 2020 I notified them on May 11, 2020 and already at that time HE wrote me that we contact your supplier more than 5 months ago and that each message of reminder. In the meantime, within 4 to 5 days, I received three mock-up orders.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2020
No comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2020
well nothing to say!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2020
Very good. item ordered conform.livraison ok.petit retard de la post
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/08/2020
Catastrophic after 3 weeks of waiting and several calls from me to customer service an order finally arrived..... but it's not the order I made (there must be someone still waiting for his figurine while I'm still waiting for my paintings !!!!). Unable to contact customer service..... I don't know what's going on right now at 1001hobbies but it's just a charade...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2020
Very good. item ordered conform.livraison ok.petit retard de la post
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/08/2020
Lousy service I have been waiting for the model since June 16 and it STILL HAS NOT ARRIVED !!!!!!! They tell me they have sent it but so far nothing!!!!! One of the worst I've found on the internet!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/08/2020
It took a while to get here It took a while to get here, but I didn't realize it was coming from France. Mix in COVID and delays are bound to happen. Anyway, The masks for the B26 look amazing. Thank you.
Response from 1001hobbies
Mr McLaughlin, Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 12/08/2020
Correct delivery. If an order was unclear, friendly inquiry information. Delivery took a while because of Covid19? I am satisfied!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2020
bonjour ça fait plus de 3 semaines que j'ai commandé une maquette de siege mk 10 cheque encaissé et toujours pas de colis est ce encore une arnaque ... cheque num 7340291 d'un montant total de 2398 eur peut on esperer une reponse ou mieux recevoir enfin cette maquet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
It took a while to get here It took a while to get here, but I didn't realize it was coming from France. Mix in COVID and delays are bound to happen. Anyway, The masks for the B26 look amazing. Merci you.
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Response from 1001hobbies
Mr McLaughlin, Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/08/2020
With the covid 19,its taking alittle longer to receive orders,but otherwise not to bad,when its in stock.I will certainly continue to order other goods
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/08/2020
Horrible Order Processing - Do Not Buy From 1001 Hobbies I have twice within a month received the wrong items in my shipment. Does anyone confirm what ordered item is being sent before shipping? Absolutely the worst online buying experience I have ever had.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2020
Horrible Order Processing - Do Not Buy From 1001 Hobbies I have twice within a month received the wrong items in my shipment. Does anyone confirm what ordered item is being sent before shipping? Absolutely the worst online buying experience I have ever had.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/08/2020
I���ve used these guys a few times. You place your order and get about a million notifications then silence for a few weeks. Then all of a sudden Hermes or UPS tell you they have had an international package for you and it appears on a courier. Good prices on some items, every order has been completely fulfilled
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 11/08/2020
What I had ordered was delivered The delivery time was just a bit long (4-5 weeks)
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/08/2020
Fast Delivery and secure parcel well Fast Delivery and secure parcel well
Response from 1001hobbies
Mr PingHung Chou Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2020
order conformed and very well packed just received 24 h after the deadline.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/08/2020
Incomplete order I'm still waiting for parts I ordered on July 20 we are August 10 and I still have no news from customer service and delivery times are too long
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 10/08/2020
Placed order n 197323 on March 17 nn I have received nothing contacted several times by email every now and then they respond but always with incomprehensible answers The last response was that I would be refunded this at the beginning of June then disappeared and no refund I have reported to both postal police and financial police only teasing bad experience
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2020
Very large selection of 132 aircraft models Unfortunately, the site is not always kept up to date in real time. But in general, I am very satisfied with the service.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 10/08/2020
Very fast and communicative.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/08/2020
Fast Delivery and secure parcel well
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