1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
i'd like to give 0 stars but i dont... i'd like to give 0 stars but i dont have the chance. The parcel was according to 1001 Hobbies delivered in my mailbox, which is actually not possible due to the size of product!!!! After communication i am now considered as ""cheater"" and refund is refused. it just about 25 euros and now what they offer is just 10 euro voucher. As a plastic model fans i could be a regular customer but now... i will just contact a lawyer to get my money back and say goodbye.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2020
because i still haven't received my order which dates from 1208 even though i paid a delivery charge of more than 9 euros. and this despite several reminders to your service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2020
Why ask the same question twice?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2020
never received my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2020
Order received promptly, well packaged, no worries
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2020
Lead times were tight on this Ratà order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2020
Very responsive customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2020
It is abnormal to charge for a colissimo that takes more than 5 days to arrive. So a bad mark for poor order management ER
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/08/2020
Nice kit and keeps the kid busy Nice kit and keeps the kid busy , shipping is very slow however
Response from 1001hobbies
Marlene Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2020
Interminable order processing time and package still undelivered almost a month after ordering. Absolutely avoid
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2020
very good packaging product delivered on time but with delivery price remains to be seen without delivery billing.not disappointed for this second order competitive prices. lack of promos compared to other sites
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2020
Nothing received after more than 15 days. Not honest and liars! To be banned absolutely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2020
A little long to receive my parcel. No stock, so longer waiting to receive the model from the supplier and send it back to the clie.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2020
I am absolutely not satisfied with my purchase. VERY HATEFUL
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 22/08/2020
Goods incorrectly packaged Goods defective No invoice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2020
Nice kit and keeps the kid busy Nice kit and keeps the kid busy , shipping is very slow however
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Response from 1001hobbies
Marlene Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/08/2020
My order arrived quickly and well packaged
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/08/2020
I have always been satisfied with 1001 maquettes. However, with this order I received a kit in which three parts still on the cluster were melted. I wrote an email to 1001 maquettes but I didn't receive any answer from them.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
order placed on August 9 and the package is being packed... 2 weeks to pack caterpillars??? Worst site I've ever ordered from in terms of delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2020
Long order processing times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2020
Article as described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
I'm always happy with your service, but the post office is a disaster! Best regards. ROUXEL Jean-Loui
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 19/08/2020
I have not onvange me paket I am not so happy with it duration long
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/08/2020
I placed my order (and was charged for… I placed my order (and was charged for it) on July 25th. As of August 18th, I still have not received it. When I enter my order number in the box they provide to track my parcel, nothing happens. I still have no response as to when I may expect to receive my merchandise. Had I known it would take the better part of a month to fulfill an order for one sheet of decals and two tins of paint, I would have gone elasewhere.
Response from 1001hobbies
Mr. Friedman, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 25/07/2020 01:21:11, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/08/2020
Product not yet received Product not yet received
Response from 1001hobbies
Mr. Roche, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 27/07/2020, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2020
Revell models in line with the price ( average ) but for my 8 year old son it's very good. The downside is the delivery: the boxes were quite damaged because the carriers don't give a damn. Fortunately, the inside was intact. I don't know if I'd get a 130€ Tamiya model delivered by
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2020
I only ordered products noted""in stock"". After 1 week my order was not sent because a product was missing. Complaint and promise of reimbursement, order sent. A product damaged during shipment (unpacked model brush) and still no refund for the missing product 5 weeks later. In the end, I only lost a few euros, but I doubt I'll be ordering from this site again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2020
I placed my order (and was charged for... I placed my order (and was charged for it) on July 25th. As of August 18th, I still have not received it. When I enter my order number in the box they provide to track my parcel, nothing happens. I still have no response as to when I may expect to receive my merchandise. Had I known it would take the better part of a month to fulfill an order for one sheet of decals and two tins of paint, I would have gone elasewhere.
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Response from 1001hobbies
Mr. Friedman, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 25/07/2020 01:21:11, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2020
Product not yet received Product not yet received
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Response from 1001hobbies
Mr. Roche, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 27/07/2020, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/08/2020
Product not yet received
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/08/2020
Terrible customer service and always late sending order even if u pay for quick delivery
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/08/2020
Thank you for the parts Thank you for the parts. I appreciate it. It was all handled well. The only thing I would have hoped for was perhaps a bit quicker on the process. I am guessing it took about 3 weeks from order to delivery. Nonetheless appreciative. Thanks again. Best - s
Response from 1001hobbies
mr. Harris Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/08/2020
I have paid shipping charges I have paid delivery charges and now I have to pay customs charges so write it down or inform the customer that he will have to double his invoice when he does business with a
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
As always, no worries from order to delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/08/2020
appalling tiny barely 3cm high with the base bad finish full of plastic burrs for this price it should be gold plated 1 month waiting for that scandalous rip-off there is no other m
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Thank you for the parts Thank you for the parts. I appreciate it. It was all handled well. The only thing I would have hoped for was perhaps a bit quicker on the process. I am guessing it took about 3 weeks from order to delivery. Nonetheless appreciative. Thanks again. Best - s
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Response from 1001hobbies
mr. Harris Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Very good service and perfect model package! Only the delay was a little longer than announced But otherwise
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/08/2020
Correct items fast reception
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/08/2020
They ship fast but it takes long time to get it.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/08/2020
Order No. 2000061183 ordered 29/07/20 and still not arrived
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