Customer reviews of 1001hobbies

Very disappointed with the size of the car for the price

Fast Delivery and secure parcel well Fast Delivery and secure parcel well

Very poor after-sales service: - very long response times - poor communication within the team - need to explain the same things several times (despite written records...) - promises not kept... I will not return. I don't recommend

Fast and accurate delivery

Absolutely terrible service took over… Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don’t care about their customers at all ! will not buy from again ever

you should be informed which items are really in stock before finalizing the order.

I bought the models for a gift, but I'm not sure they're what you'd expect, as the model looks very small to me! But as it's not for me, I'll check with the person who wanted the gift if it suits them (I've never made a model so it's hard to have an opinion). Delivery was fairly quick to the store in the 11th arrondissement. As the parcel was the size of an A4 envelope, I thought it was a shame that it wasn't sent to our address free of charge. Collection went smoothly, but I think customers should be advised to call before visiting the store, as I had the impression that opening hours were restricted. I tried to buy a puzzle at the same time as this order but there was very little choice (almost all were out of stock).

La 5 eme étoile quand j'aurais mon avoir suite retour Faudrait penser à faire des offres de fidélité sous forme de bons d'achat ou de frais de port g

Absolutely terrible service took over... Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don't care about their customers at all ! will not buy from again ever

Online store Well stocked with models and accessories.

Ordered on July 2nd and received on the 22nd! One item was missing and the parcel was damaged. After complaining to the after-sales service, the item was returned to me with the wrong reference number (although I had indicated by e-mail that the reference number was correct, but not the description). I therefore received an article that did not correspond. When I complained, I was told, not very politely, that it was I who had given the reference number. I'm not responsible for your problems with reference numbers.

it's difficult to choose the color of the pot on the screen, as it's not the real one.

Model purchased on this site as a gift card for a birthday price paid 101€99 price found on other sites for the same item between 50€ and 55€ (

The order took quite a long time and was also wrong, but it could be remedied with some speed.

Perfect transaction. Too bad the preparation and delivery times were a bit long, but I recommend it.

The site can be a bit 'clunky' to navigate if you are not sure what you're looking for. Overall though, the site does have extensive ranges of models, paints, etc. The prices compare well to Amazon and eBay and delivery dates are really good and mostly the orders arrive before the quoted dates. It's just not that easy to use on a mobile phone!

Did not receive what I ordered. Got something completly different....

Good shop lots of choice and well organized! Couple of small issues but irritating: - the link in the e-mails sometimes does not work because of the confusion in 1001hobbies and 1001modelbouw - delivery time of some items is very long.

Very satisfied with how the order went The delivery could be a little better but the company was moving during my order

Very good price for the products I bought anyway Easy payment and fast delivery On top of that the package was well packed! Unfortunately no 55 because my products were covered in dust Other than that, nothing to complain about

wrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable

Decals of very good quality but high price 172th Many references not in stock but delivery ok.I recommend c

Quick efficient service. Easy to find the product on line and response time with the correct product was great! Thanks!

I have seen some less than complimentary reviews of this company. Yes they are in France - and that made no impact on my getting delivery of my order. Sure it took a few weeks but there is the Atlantic Ocean to cross and honestly the supplies I ordered made it over here in reasonable time the price was right and I am quite satisfied.

1001 Hobbies was awesome. Even though I was in the states they took the time to respond to me on any questions I had and were able to let me know when my models would be available. My box was slightly squished but I'm sure that has to do more so with the shipping than this company. Overall highly satisfied with the quality of customer support and prompt shipping. Thanks so much for fulfilling my order all away across the Atlantic.

wrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable

Frankly inadequate. 9 days to ship a small photo-etched part which was in stock, then 15 days to arrive from Northern France to the UK. So 24 days in total. The management needs to review its procedures. There are plenty of model suppliers out there.

My first order was fantastic and… My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.

Interesting material but very fragile Better protection would be a plus

My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.

The title says it all

My first order was fantastic and... My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.

2 months waiting to receive my order when it was supposed to arrive in 2 days! A partial delivery of available products was supposed to be sent immediately, but never left. As a result, THE product I ordered from this site is now unavailable. And to apologize, a 5€ gesture (for an order of 80). MINABLE! I'll never order again

Delivery far too slow, over 15 days. Order arrived incomplete. Figure arrived broken in packaging. I had to contact the after-sales service (efficient) and they sent me a voucher to be used on my next order (including high shipping costs for Belgium). This is the last time I order on this site, which was so long ago.

One small regret: the numbered ref. not indicated, which would be very useful when several shades of the same color are used. Otherwise, it's perfect and fast. ME

bonjour je suis satisfait de mon achatmème si ce n'est pas les canons semblable de la maquettea ira quand mème Délai de livraison corr

Very happy with the figurines. On the other hand, the Chronopost delivery was mediocre. The drivers were unable to deliver the parcel to the right address.

maximum availability and perfect inballo thank you

Incomplete dispatch of numerous reminder mails due to 4-month wait

Excellent price. Postage time quite long item well packed. Overall would use 1001 models again . Thank you