Customer reviews of 1001hobbies

4 stars out of 5

Delivery times too long

Box arrived in bad condition Hopefully all the parts are there

I have been waiting for at least 2 months and I have only received half of my order!! NO I am not happy!

It took ages to arrive from their supplier but I was well informed and it arrived after several weeks of waiting.

Very satisfied!

6 Weeks of waiting for 1 week estimated at the order!!!

An item marked available and shipped was missing from the package. No response to the phone or to my email.

my order is not complete I ordered parts for remote-controlled sailboat A+ 2024 sails in Mylar DF65 V6 V7 and V8 and boom 2019 of mainsail A I have not received the sails

Bought as a birthday gift, arrived three weeks late compared to when indicated. Called the Italian number 50 times, never received an answer. Called the French number 50 times, never received an answer. Sent 2/3 emails, NEVER received a response. Customer service is embarrassingly inefficient.

Thank you 1001Hobbies

ordered 2 pieces received one yet billed 2 no response really disappointed with this site.

I received a package but it was not the items I had purchased. I had bought Display case boxes and I received 2 Bandaï models instead.

I did not receive the expected package and customer service is making it difficult

2 months of waiting expected to receive the package because out of the 5 products ordered, 2 were on pre-order okay it was planned I am waiting to have everything. In the end, after 2 months the package arrives but only with the products that were already available at the time of the order. So 2 products (paid) that I do not have. On the site they indicate that the order is finished, no response to the email at the contact address. Useless

Order number 511368, order reference YZZIBJCQM placed on 15-09-2025). At the time of delivery, the package was in severely compromised condition due to poor care in packaging: practically open, with torn packaging and exposed parts, and inside there was no type of protection to safeguard the purchased goods. Unfortunately, the contents were also found to be damaged, with the model boxes dented and ruined. I am attaching photographs that testify to the state in which the package was delivered to me. I chose to purchase from you precisely because of the numerous positive reviews, and I did not expect such a negative experience. I find it unacceptable that collectible items arrive in this condition. I await your response on how you intend to resolve the situation.

fast delivery.

Pure nonsense

Shipments are taking a long time lately.

long delivery almost 3 weeks no explanation for the delay

Delays much too long compared to what was announced

Request to add other items to my order. The request has 'got lost'

Deadlines comply with what is announced. A bit long, but still reasonable. The products arrive in perfect condition. Overall satisfactory experience.

There should be better tracking of the order

A bit of delay on the arrival of the order. But the tracking is well done

Image of the product in the catalog does not match the product received

Almost 2 months to receive my order

Too long ...

Order BECJBVTHY well received. NO NEWS of the order ISCFXVVES from 25/07 despite my follow-ups. I have been reaching the answering machine for 2 weeks. What is your new address?

very disappointed ordered a 4CV at 1/18 received at 1/43 from a brand Odeon unknown to collectors not ready to order from them again tel 0677458439

Incomplete package. I am missing 2 items and it is impossible to reach customer service. They told me that these items are now unavailable, and that they might be able to get 1 out of 2, and that in order to have them, I had to call them back in 15 days. Since then, I have never been able to reach a person on the phone and I have received no email response.

I canceled the order after 6 months of waiting. They sent me the package. It's useless

After 10 months of waiting, I will not buy anything from them again and I will say that no one I know should buy from them.

I ordered on the site and wanted to cancel before the order was shipped, I tried to contact customer service by phone or email dozens of times without ever receiving a response. I received the order, I want to return it but in the absence of contact it's very complicated, I chose this French site hoping for simplified communication, but we are far from that.

I haven't received everything....

It's a shame that the time required for preparation and shipping was so long ...

Everything perfect as always

No respect for deadlines. Double price. Impossible to contact them.

Not qualitative, had to follow up several times with customer service to get my delivery. Complicated experience despite a very responsive customer service though.

I had already ordered from this site and I was very satisfied, but this time I ordered on July 17 and I only received my order on September 16. I understood that one of my items was not available and that they had to reorder it, but it still takes a long time to wait. When I tried to call customer service, I couldn't reach them for three days in a row... I'm hesitant to order again now. Too bad