Customer reviews of 1001hobbies

Fast efficient a clear and pleasant site to navigate - no doubts......commandez....

Good dialogue with a contact person in the event of a problem. Delivery times sometimes long, but order respected and well packaged.

I received the wrong item. Due to the lack of a return slip, it was only possible to return the item after I had to prove that it was wrong. --- QUOTE: ""Please find enclosed a return label for the boat you received. To answer your questions this is the after sales service procedure. This allows us to avoid some scams. Yours sincerely, Customer Service"" QUOTE End --- Here the customer is seen as a potential fraudster! I then returned the wrong item. The parcel company has confirmed delivery! But 1001 Modellbau cannot find the return shipment! So no money back. Great! I wonder who is the fraudster here! If you want to save yourself a lot of trouble and frustration, it's better not to order here!!!!! And don't be fooled by the German presentation. This is a French company. That doesn't make a subsequent legal dispute any easier!

I ordered for 110€..never received my parcel. Thank you post office? Thank you 1001maquettes? In any case I don't

shipment a bit long

Price-performance ratio is out of proportion

good product easy to understand and assemble very nice result for det enthusiasts

I don't think I understood very well how to order the colors of the paints because I made a comment about it and my wish was not fulfilled. But I think it was a communication error.

Premiere envoie le coli c'est perdu une erreur peut être la deuxième envoie c'est tres bien passe je suis tres content de mon kit de bateau superbe merci et a la prochaine fois by gerard jean

Ordered here for the first time. Shipment arrived safely. Will continue to shop with this huge offer

Good and beautiful products but a little expensive as well as the shipping costs (see the same at Amazon for example cheaper and free shipping ...

delivery a little slow

good good compliant products

I reserve my very bad opinion since I am not allowed to express myself in the terms I wanted to express.

Always happy overall except for the free delivery in relay point this last one is too long in routing time next time I would take the delivery at home as usual (but this time it was a gift for my children I did not want to be delivered in my absence). a little disappointed on the d

Fast delivery and everything arrived ok. So everything fits.

for 1001 maquettes 4 stars the downside is that the shipping cost is too high. On the other hand, 0 stars for the post office, which was supposed to deliver the parcel in two days according to 1001 maquettes. The parcel left on 26 JULY and today is 03 AUGUST AND STILL NO PARCEL. It's being held up at customs because there's no invoice on the parcel. So it's in danger of being sent back to France. Knowing that the parcels are kept at the depot for ten days or so, they leave in the opposite direction without the customer being contacted. To be continued. On the other hand, if the parcel is delivered, I have a feeling that the taxes will come down (octroi de mer 4% Daom 25% et TVA 85%), especially for products that come from FRANCE (aren't we all?).

Good store with lots of choice. Fast shipping and no errors in orders. On the other hand, be careful to take only products in stock. The delivery times given for products on order are wrong and therefore much longer!... On the other hand, the person who barely speaks French on the phone is average...you have to explain for a long time to make yourself understood. But this person is friendly. In reply to 1001 maquettes : Bonjour I misspoke. My bad! My order for 230719 was indeed largely received on time as the products were in stock. Thank you for that. On the other hand, I was talking about my order for 220719 (1 day before) which has just been shipped this 020819 whereas the prod""Expédié sous 2 à 4 jours ouv"". So ordering on 2207 should ship on 2707 at worst (there are no non-business days between the 2 dates). And if we take into account the delivery time, the parcel should have reached me yesterday. ) As for your colleague, I'm delighted to learn that she's Italian...I'm also of Italian origin. But that doesn't invalidate my opinion, because she almost put someone else on the phone because of a misunderstanding. You have my confidence and I will continue to order from your store. Sincerely

Many choices arrive quickly in good packaging and good condition recommends only negative we do not have as much choice depending on the marqu

received fast enough bie

Delivery problem: 20 days after order and payment! Item returned to 1001 maquette without having passed through my home. No commercial action to solve the problem as soon as possible: 1001 maquette kindly waits for the article to come back to them before sending it back to me via another delivery source. In the meantime, days go by and I still haven't received anything (even though it's been paid for, I remind you). It would have been enough to send me another item identical to the first one and solve the problem on their side with the first delivery company, but I guess 1001 maquette doesn't care about satisfying the best (and therefore also the fastest) s

serious! very happy

3 weeks ago I placed an order. 10 days ago the package was retained at the post office for incomplete address and they do not know how to give me a solution.

Good products but fresh and delivery times a little too highÃ

Delivery as ordered - on time

Good paint coverage

Very good service, delivery and notifications.

rich catalog and mostly excellent service

Sending photo-cuts and a bottle in a simple bubble bag, you can imagine what happens next. Plus a Colissimo shipment that took the wrong route. Summary: - order on 14072019 - parcel sent on 18072019 - parcel picked up on 19072019 - in my letterbox on 23072019 - photo-cutting in poor condition - no compensation. 2 orders to date from 1001 Maquettes 2 déc

very good fast delivery

The site is very good, although not all the latest products are present (like the GT75 blades).the engraving tools are very useful to me, like the GT65 blades I found on the site. Top products like TAMIYA (the TAMIYA circle jig is very good) are a bit expensive though. Of course there's AMAZON, but they don't do PAYPAL. So I'm sticking to the sites I know

My disastrous experience began on July 3, 2019 almost a month ago from this review. I placed a 70€ order with the free shipping offered for purchases over xx € on the website. After having exceeded the deadline that was given in the tracking of the order I contacted them and they told me that if after three weeks I had not received it I should contact them again. According to what they told me on the web they warned me that this could be the maximum shipping time (I didn't see any warning at the time but I don't rule out that this is the case). After three weeks I contacted them again and they said they would investigate the problem. That was the last I heard from them. I have been trying for 5 days to get an explanation from them but they do not answer my emails. I guess now I will have to file a complaint with the consumer office. I strongly advise against buying from this store. UPDATE 190819: after acknowledging to me last August 7 that the carrier pediel I ask them to refund the amount paid. They answer me that until the carrier does not return the package they can not return the money (I do not know how they are going to return it if it is lost). A month and a half after the order I still haven't seen the package or my money. UPDATE 070919: and it's been more than two months and I still haven't heard anything. I have already filed a complaint with the European consumer office.

Courier a little slow.

Excellent selection and price great service what more do you want. Spot on.

Slow shipping, but great price. The items took a while to arrive, but they did have to cross an ocean to get here :p

Slow shipping, but great price. The items took a while to arrive, but they did have to cross an ocean to get here :p

Very very good service

A delivery that didn't take place on the day indicated, despite several announcements confirming delivery by Saturday at the latest.

Efficient !

Very disappointing Delivery times too long And in the end I receive a box in with half a manual in English or Japanese The other half non-existent Then a plane where parts are missing And the Pompon when we call they answer @faites an email that we transmit to our supplier " I do not know if they have transmitted but after 1 week no response In short they sell items they do not have and worse they do not know and do not know how to advise A