English 
C
Rating: 1 out of 5
On several occasions we have requested information and it is provided late and incompletely.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 283 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
good material delivered on time with good sui
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A
Rating: 4 out of 5
Service order and shipping good and in line with expectations.
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V
Rating: 1 out of 5
No problems good service. Good English.
V
Rating: 1 out of 5
Shocking customer service Awful phone system. Extremely slow delivery, 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....
A
Rating: 1 out of 5
Shocking customer service Awful phone system. Extremely slow delivery, 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....
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A
Rating: 4 out of 5
Fast, professional service
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V
Rating: 1 out of 5
Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.
V
Rating: 1 out of 5
Awful phone system. Extremely slow delivery 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....
C
Rating: 4 out of 5
Very good service and better customer service
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A
Rating: 1 out of 5
I will never order from you again.68 e was stolen from my wallet.
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V
Rating: 4 out of 5
Delivery took a little long. Otherwise everything was fine.
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V
Rating: 1 out of 5
I sent an item worth 21509 plus shipping costs back to the DHL proof of posting and to the return address I was given. Sent back on 27.05.2019. Today is July 21 and I have not received my money back. Never again. Corrupt actions abroad poor communication at the expense of the customer!!! Over 200 euros is a lot of money I have to work for!
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A
Rating: 4 out of 5
very good service, only one small complaint: the price is slightly higher than the design.
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A
Rating: 4 out of 5
Serious merchant, on time delivery, smooth parcel, recommend for enthusiasts.
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V
Rating: 4 out of 5
Good service and fast delivery
A
Rating: 4 out of 5
A pot with a broken cap Cordially but quick service Cordialemen
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A
Rating: 4 out of 5
a small problem with the packaging of the brushes. The brushes were placed in the parcel individually and one of them slipped out of the bottom of the unsealed box.
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V
Rating: 1 out of 5
Two times in a row Two times in a row, they sent the wrong item
Response from 1001hobbies
Good morning, sir, We apologize for this incident. We have seen your Email, so we will continue the After-Sales Service procedure by Email. Best regards
A
Rating: 1 out of 5
Two times in a row Two times in a row, they sent the wrong item
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Response from 1001hobbies
Good morning, sir, We apologize for this incident. We have seen your Email, so we will continue the After-Sales Service procedure by Email. Best regards
A
Rating: 4 out of 5
I don't build models, but I do puzzles. They're very beautiful and not too difficult to do.
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A
Rating: 4 out of 5
Very good fairly fast and well packaged may still be too c
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A
Rating: 4 out of 5
Very satisfied with the service, as with my previous orders.
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A
Rating: 4 out of 5
Nothing to say, the material corresponds well and the packaging is ok. The only problem is the time between order and delivery. A bit long. What's more, I got a message saying that your parcel was arriving at your relay point today, but it wasn't. It was only 2 days later that the same message arrived and it turned out to be wrong.
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A
Rating: 4 out of 5
Delivery of products ordered in good condition, but the delivery time was too long. The reason given for waiting for certain products from a foreign supplier is understandable, but why not tell the customer when ordering that certain products are not in stock?
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V
Rating: 1 out of 5
Two times in a row they sent the wrong item
A
Rating: 4 out of 5
Wide choice at the right price
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A
Rating: 4 out of 5
compliant, quality product fast delivery
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A
Rating: 1 out of 5
Hi I recently made a purchase of a Titanic model to give as a gift to my son I was really disappointed to the point that I threw the box in the garage and am looking on the net for more item. hello
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A
Rating: 4 out of 5
Very good site, just lack of choice in Humbrol and Revel spray paints.
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V
Rating: 4 out of 5
I have been looking for 2 specific Top Flite Greatplanes ARF�s for years and years. Both ARF�s were discontinued more than 10 years ago. Guess what? 1001 Modelkits had them in stock! I could not believe I finally found the planes. Shipping to the USA took more than a week both planes arrived securely and in flawless condition. Couldn�t be happier. Thanks!
C
Rating: 1 out of 5
Very bad experience on May 1st I ordered a model that never arrived nobody contacted me and nobody solved anything. Today July 13 I still have not received the refund. Always after them. I am very disappointed
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V
Rating: 1 out of 5
Canceled order but still received item Canceled order but still received item, and had to pay for s&h will not do business with again.
Response from 1001hobbies
Dear Customer, As we told you, unfortunately it was too late to cancel the order when you contacted us, because the parcel was already being prepared. To get a refund, please return the parcel: the refund will be processed on Wednesday, as soon as have received the article. You will find more information on the return policy in the email we sent you a couple of days ago. Best regards, The team 1001Hobbies
A
Rating: 1 out of 5
Canceled order but still received item Canceled order but still received item, and had to pay for s&h will not do business with again.
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Response from 1001hobbies
Dear Customer, As we told you, unfortunately it was too late to cancel the order when you contacted us, because the parcel was already being prepared. To get a refund, please return the parcel: the refund will be processed on Wednesday, as soon as have received the article. You will find more information on the return policy in the email we sent you a couple of days ago. Best regards, The team 1001Hobbies
A
Rating: 4 out of 5
fast and efficient
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A
Rating: 4 out of 5
The service is good, but the prices are too often higher than the competition.
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V
Rating: 4 out of 5
Canceled order but still received item and had to pay for s&h will not do business with again.
A
Rating: 4 out of 5
Good, but beware of the delivery time (I should point out that my order was placed during the sales period. This may explain the 4 or 5 days between the creation of the order and its validation.
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V
Rating: 4 out of 5
Faster delivery than announced.
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V
Rating: 1 out of 5
The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.