Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Dishonest and unscrupulous seller. Confirms a French version when it is an English version. And of course goes silent once confronted with his contradictions. Avoid!
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jean claude B.
Rating: 4 out of 5
following a purchase from 28/05/2025
The entirety of the order has arrived but the top of the box is half open due to lack of adhesion of the adhesive tape.
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Depond B.
Rating: 1 out of 5
following a purchase from 03/12/2024
I pre-ordered four models in September for a delivery initially scheduled for October, but it has been postponed several times. In December, I had to pay new shipping fees to receive only half of my order. The rest has been successively announced for March, then May, then June, and now October... more than a year after my order. I find this really unprofessional and I will not recommend you anymore.
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philippe B.
Rating: 1 out of 5
following a purchase from 16/06/2025
My package arrived crushed and one item is missing (although the package does not seem to have been opened, I sent the complaint form a week ago and despite my follow-ups, no news
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Denis C.
Rating: 4 out of 5
following a purchase from 07/06/2025
order in line with my expectations, despite a slight delivery delay.
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Frédéric K.
Rating: 4 out of 5
following a purchase from 18/06/2025
Satisfactory transaction, just need the paint pots to be a little protected in the box please (bubble wrap, newspaper)! Otherwise excellent service and fast shipping.
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Catherine H.
Rating: 4 out of 5
following a purchase from 08/06/2025
Hello, too much waiting no message to tell me there should have been a delay.
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Response from 1001hobbies
Hello,
We understand your frustration regarding this delay and apologize for the lack of communication on this matter.
This stock shortage is partly due to the relocation of our logistics warehouse and we regret it.
We have done our utmost to resolve this issue as quickly as possible and renew our apologies for this incident.
Do not hesitate to contact us for any questions or follow-up on your order.
Best regards,
1001hobbies
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Michel E.
Rating: 1 out of 5
following a purchase from 23/06/2025
I have already ordered and have never had any problems until now. When I look at the reviews many people have had the same problem as me "vague responses, incomplete follow-up, no one at the end of the line, not taking into account the shipping address delay 1 month in short bad experience. etc etc I hesitate to recommend Best regards Escarguel Michel
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Response from 1001hobbies
Hello Mr. Escarguel,
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
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Jose A.
Rating: 4 out of 5
following a purchase from 21/06/2025
A bit long but well packaged
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gérard B.
Rating: 4 out of 5
following a purchase from 14/06/2025
the delivery time between the order and the reception at my place is a bit long...the products being available in stock
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Il pandino S.
Rating: 1 out of 5
following a purchase from 13/06/2025
Missing parts in my order
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Peter R.
Rating: 4 out of 5
following a purchase from 22/05/2025
Good selection, delivery OK. Prices should be a bit cheaper, then I would buy more :-)
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Pigeon P.
Rating: 1 out of 5
following a purchase from 28/05/2025
I received my order after a month; on Friday 28 06 I placed another order will I wait as long thank you see you very soon
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Response from 1001hobbies
Hello,
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
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guido D.
Rating: 1 out of 5
following a purchase from 23/05/2025
Shipping via dgp is subpar.....delivery only through their own parcel shop, not to home address
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Romain F.
Rating: 1 out of 5
following a purchase from 23/06/2025
The same problems as for others, shipping delays not respected. Purchase of several items available for shipping the same day, payment of express shipping fees to receive it the next day as indicated, except that the order is not even shipped the next day but 3 days later... Customer service responds generically when we ask what is happening, and a small note in the message to say that they have longer delays with the change of depot. If this is really the case, it would be good to indicate it ON THE SITE before the order... Everything is more expensive than on other sites as well. Prefer other solutions for your purchases.
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Diego M.
Rating: 1 out of 5
following a purchase from 15/06/2025
PACKAGED VERY BADLY: there was nothing inside to prevent the bottles of thinner and everything else from banging around during transport, resulting in a "mirror" sheet from Hasegawa, which cost 30 euros, arriving all crumpled. I contacted the store days ago reporting the problem (with photos) and they haven't replied. TERRIBLE.
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Christophe B.
Rating: 4 out of 5
following a purchase from 18/06/2025
Delayed delivery, but communication OK
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Jean-Marc M.
Rating: 1 out of 5
following a purchase from 07/06/2025
for a model available shipped the same day 12 days of waiting despite the messages sent always a different lame excuse site to avoid
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stéphen P.
Rating: 4 out of 5
following a purchase from 12/06/2025
Delay longer than expected due to stock shortage Complete order received No issues
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maxime L.
Rating: 1 out of 5
following a purchase from 03/06/2025
More than 20 days to send the order. Supposedly because a product was not available. Yet everything was still marked as available on the site. No customer service, just a stupid and useless bot. I asked to speak to a human, and I was told that I would be called back. That never happened, but coincidentally, 1 hour later my package was shipped. Unacceptable service, 1 star is generous
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DOMINIQUE L.
Rating: 4 out of 5
following a purchase from 06/06/2025
No problem delivery almost on time
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VINCENT P.
Rating: 1 out of 5
following a purchase from 21/01/2025
incomplete receipt 6 months later
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FRAENKEL P.
Rating: 4 out of 5
following a purchase from 25/05/2025
2 supposed models available, 20 days of waiting, in the meantime left for 4 months in Spain
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Peter R.
Rating: 4 out of 5
following a purchase from 25/05/2025
Very long delivery time
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Carole D.
Rating: 1 out of 5
following a purchase from 21/05/2025
Delivery in 1 month
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Michel A.
Rating: 4 out of 5
following a purchase from 16/06/2025
Box arrived crushed packaging but parts intact. Speed ok!
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Eric B.
Rating: 4 out of 5
following a purchase from 14/06/2025
Fast
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Jean gabriel M.
Rating: 1 out of 5
following a purchase from 19/05/2025
Order not even available in the catalog
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JUAN JESUS S.
Rating: 1 out of 5
following a purchase from 12/05/2025
Fatal, they didn't warn me that there was a warehouse problem. I called on Monday when they attended in Spanish and they didn't pick up the phone. The rest of the days they answered one day and didn't attend in Spanish. They kept giving me the runaround saying that it would be solved the following week and so on week after week. Very dissatisfied.
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Laurent N.
Rating: 4 out of 5
following a purchase from 01/05/2025
the delay was longer than announced on the site (6 weeks).
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Xavier L.
Rating: 1 out of 5
following a purchase from 09/05/2025
Package announced in stock on the site, yet delayed delivery for future stock, result, I am unhappy with this order that I do not think I will renew on your site
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GHA V.
Rating: 1 out of 5
following a purchase from 07/06/2025
I ordered something that should arrive within a few days, but in reality, the delivery of the order is delayed by more than a week. I placed an order on June 15 and on June 20 I was informed that the order is delayed without any mention of when I can expect the order. My previous order was also delayed. I 'think' the problem is caused by the fact that 1001 Hobbies is a box pusher like Bol.com. You have no stock anywhere; everything comes from the country of manufacture. In my case, from France.
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Guillaume M.
Rating: 1 out of 5
following a purchase from 18/06/2024
Orders placed several months ago, still not honored despite multiple follow-ups. No response from customer service. Very disappointed with the customer treatment.
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Response from 1001hobbies
Hello,
Thank you for your comment.
We inform you that part of your order has been shipped.
We remind you that, at the time of placing your order, all products were on pre-order. We clearly indicate on our site that availability dates are subject to change without notice.
Furthermore, these dates are provided as an indication by our supplier, who receives them from the manufacturer. It sometimes happens that the release dates of pre-orders are postponed several times.
Finally, the last product is still on pre-order and its release date is set for the end of August 2025.
Thank you for your understanding.
Best regards,
1001hobbies
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Luuk C.
Rating: 1 out of 5
following a purchase from 23/05/2025
It is not what I expected. The ordered product was not delivered. An alternative was provided, but I previously indicated that I did not find that desirable. I have not heard anything more about it than the difference in value between the ordered product and the delivered alternative.
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Alex C.
Rating: 4 out of 5
following a purchase from 15/06/2025
Great variety of all kinds of models and figures at reasonable prices. The only downside is that the standard shipping they use does not require a signature upon receipt. If the package does not fit in the mailbox and the mailman makes a mistake and delivers it to the wrong person...
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Jean-François D.
Rating: 4 out of 5
following a purchase from 20/05/2025
Shipping a bit slow, but due to the need to reorder from the supplier. It would have been nice to specify this in the listing so that I wouldn't have any questions, but everything else is perfect.
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JORGE C.
Rating: 4 out of 5
following a purchase from 24/04/2025
You will always respond to any problem.
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Cedric V.
Rating: 4 out of 5
following a purchase from 26/05/2025
Very neat and professional
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Antoine M.
Rating: 4 out of 5
following a purchase from 19/05/2025
Damaged packaging upon receipt, we were very afraid that the car was also damaged but no. We are therefore satisfied with our purchase.
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CYRILLE L.
Rating: 1 out of 5
following a purchase from 21/05/2025
The order arrived too late
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