Customer reviews of 1001hobbies

Super

Worthless experience. We ordered something in August 2025 that was a preorder. It was supposed to arrive in October. This was postponed to November. Then it became February. The customer service is hard to reach. Eventually got in touch and it was explicitly stated that it would really be delivered soon. So I waited a bit longer and had half of the order delivered. Ultimately, it was delayed 3 more times and to my great surprise, I saw that the box I wanted was just sitting on the shelves in the local Gundam store with ample stock. Finally emailed again, that email never reached them. After emailing again, I changed the order to a figure that is available for immediate delivery and this was delivered right away. The conclusion is: if you order something they have in stock, it is fine to order, but do not do a preorder! Go to your local Gundam store and ask the staff if they can do the preorder for you. This helps the store and face-to-face it is often better resolved.

As always everything is correct although slow

Postage/delivery charge was high. Hadn't realised decals would be comimg from France

The worst collection store I have bought from, very good communication via email but they do and undo as you please modifying dates, products, and even prices I will never buy here again and I will never recommend it

Good order tracking. Informing on time about its progress

It was ordered for Christmas and without warning that it was not available, they accepted the payment. I tried to recover the money several times without getting anyone to respond. It arrived 7 months later. Very unprofessional. I will not repeat.

The product arrived well

3 months of waiting

First order on this site, and I must admit that I am very disappointed. I ordered a Playmat 61 X 61 cm. However, I received the 61 X 35 cm version. I contacted customer service who told me that the version I ordered is no longer in stock and will not be restocked. They still had the courtesy to give me a seven euro voucher as compensation.

All good, delivery times a bit long and unclear

I just regret that the delivery time is long.

I received the order 4 months later.!!!!!!!!!!!

Order entirely composed of products mentioned as 'shipped in 24h' and actually shipped 6 days later. The bottles of varnish were placed loosely in the model box and could hit the elements of the model during transport. Sending an email on day 5 of the order. Simple response to tell me that it is being prepared and that I will be notified. No explanation or apologies.

Correct products, good price but it all takes way too long. 5 weeks waiting and they only get moving when you contact them. Sorry but that's not acceptable

Very happy with my purchase

Order is not received still. Purchased on 13.07, shipped next day…

Delivery within 2 weeks, in good condition. Wide choice

After 5 months. An article is missing from the 3 purchased

2 years and 20 emails later. I still don't have my complete order. Despite my repeated requests, I can't get in touch with the billing department to get a refund. Congratulations on a whole year without a phone number, very impressive! NEVER again in my life will I buy from them.

I have not received any goods

Have not received the order.

I DID NOT RECEIVE MY ORDER

Horrible experience!!!!! Never again ordering from this website. Took months to send me an incomplete order and they refused to give me a refund for an item I didn’t receive. Very disappointed and frustrated with this company.

My experience with 1001hobbies is unfortunately very bad. Despite all items on the website being marked as 'in stock', it took almost a month for my order to finally be delivered. When the package finally arrived, several items turned out to be opened and damaged. I immediately tried to contact customer service to resolve this, but to date, I have received no response at all. It feels like a misleading way of doing business: they take your money immediately under the promise that products are in stock, only to deliver them broken after a month. I am very dissatisfied with both the delivery time and the complete absence of customer service. I would rather shop on eBay or Temu in the future than ever order anything here again.

when you wait 16 months and the order is incomplete it's hard to give a good rating

The product was never delivered. Delivery email present, product never arrived. I am waiting for the refund or return of the product, as I have already made a report.

all good

Delivery within the scheduled time.

Bad, the order arrived with a poorly closed paint can. But the problem is not that, which it is, but the disastrous incident management and customer service system, since after sending the complaint and receiving an automatic response message that they would urgently attend to the complaint, no one has managed it or contacted me. Instead of solving the customer's problem, all they do is send automatic messages like this one, asking about the level of satisfaction with the purchase. Why do you send these messages if you are not going to pay attention to them? Do you think these messages of concern for what the customer thinks give you more credibility? The reality is the opposite; the true credibility that makes the customer return to buy is achieved by solving the customer's problem well and quickly. Asking for feedback without acting afterwards not only does not generate credibility but also causes the loss of one customer plus many others by sharing the negative experience.

Hello Alexander,

Thank you for taking the time to share your feedback with us.

In order for us to review your concern and assist you as best as possible, we kindly ask you to contact us at the following email address: [email protected].

Our team is happy to assist you.

Best regards,
Your 1001hobbies team

Order confirmation

Slow been waiting 4 months for a gundam now

Quite a few parts are missing.

I purchased (2) items, (1) was sent, the other was not. When I followed up on this (which I had to multiple times) I was told the item was available to ship, then I was issued a store credit. I used as much of it as I could to buy something I did not even want because I could not get my money back. I will not be shopping here ever again.

Products as ordered, delivery time of almost a month is too long and shipping costs of over 8 euros for a mailbox package are way too high.

The delivery address is, as usual, not respected. A 20 km journey to pick up my package.

Order received without problems.

The package was promised the next day. It arrived a week later. Unfortunately, I was on vacation. When I wanted to pick it up today, it had already been sent back to you. I would like a solution. It was for a birthday gift and I was left empty-handed.

Very average: I received an incomplete package after a long time. However, 2 complete packages were shipped very quickly.