Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 275 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 1 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2018
No problem, correct delivery in good time
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 14/06/2018
Not recommended, no money back on return but only a voucher which is of no use to me.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2018
Vast choice of products on the site. Really no worries about the order being delivered complete. The only problem was a slightly long delivery time due to the approvisio
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2018
Very good service and a reasonable choice of accessories.Merc
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2018
Order shipped on time. Excellent product
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2018
Higher price for slower service. It took over 10 days to receive one model in stock. I ordered 12 items the same day from a competitor and received them in 3 days. Oops, I know where I'm going to shop next!
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 08/06/2018
Tutto perfetto. Grazie tanto.
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 07/06/2018
Solid processing of the order but...the delivery times are for the patient. Anyone expecting fast delivery times will be disappointed. Otherwise okay.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/06/2018
This company has delivered my goods well packaged and in a timely fashion. They also have items not found elsewhere on the net. They are a must-have for hobbyists to have in your favorites.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2018
speed and careful packaging reasonable price
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2018
First order received incomplete but missing product reshipped free of charge. Products from
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2018
Photos not always self-explanatory but quick response to problems
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2018
Perfect products and shipping
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2018
Very good, but delivery time a bit long - my second order arrived before the first and they didn't have the sense to check what was in progress on their computer system. For model paints, the classification could be clearer. But on the whole, it's serious. It's worth noting that my fellow modeler received a very poorly packed parcel, which was partially opened on arrival. So there are a few things I'd like to get back on track, but it's just a matter of time.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2018
very good site it's my first order .i highly recommend it very serie
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2018
Quick and easy
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 29/05/2018
Good commlunications. Fast response. Rapid shipping. would not hesitate to do business with them again.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 29/05/2018
It's been a month since I placed the order and I still haven't received it. My experience with them is terrible
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2018
Quick processing of the order, just one slight problem: a paint model appeared as gloss on the website, whereas it is actually satin, which is what I thought and hoped, so in the end everything turned out fine.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2018
Too bad you didn't answer my message when I ordered. It's also a pity to have received my Humbrol gloss 208 paint pot partly crushed, this not being due to transport, the packaging having arrived in perfect condition. For the rest R A S Patrick DUMAS
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 26/05/2018
Worst website going fair enough the items and stock is decent - delivery times are shocking and navigation is poor. Paid extra and been waiting near two weeks for any kind of update regarding my order. They were swift and happy enough to take the money from my bank but not so savy to actually progress my order. When I check my current orders it says I have none - solid effort will be demanding my money back.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 26/05/2018
Worst website going Worst website going, fair enough the items and stock is decent - delivery times are shocking and navigation is poor. Paid extra and been waiting near two weeks for any kind of update regarding my order. They were swift and happy enough to take the money from my bank, but not so savy to actually progress my order. When I check my current orders it says I have none - solid effort, will be demanding my money back.
Response from 1001hobbies
Dear customer, Please provide us with your order number so we can help you. Best regards, The 1001Modelkits Team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/05/2018
Worst website going Worst website going, fair enough the items and stock is decent - delivery times are shocking and navigation is poor. Paid extra and been waiting near two weeks for any kind of update regarding my order. They were swift and happy enough to take the money from my bank, but not so savy to actually progress my order. When I check my current orders it says I have none - solid effort, will be demanding my money back.
Translated reviews
Response from 1001hobbies
Dear customer, Please provide us with your order number so we can help you. Best regards, The 1001Modelkits Team
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 24/05/2018
Order placed on 03.05.2018 ... Goods not received until today. Anyone ordering here must know that it is not delivered from DE. It comes from France. When ordering was specified shipping in 24h this took place only after 15 weeks. Absolutely unacceptable. Now the package has been damaged and is with DHL. IT NERVT. Was the first and last time I ordered something here.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2018
Very fast delivery, team that listens, I recommend... BUT if I may say so: I ordered a kit and there was a mistake in the choice of paints. I had attached a visual with my order that clearly identified the paints I needed. After contacting you by phone, the member of your team clearly acknowledged that it was a mistake on your part. However, here's what I'm told: It's impossible for you to send me the missing paint because the shipping costs are higher than the product itself. So I have to buy the missing paint at my own expense (which I won't do), even though you are 100% responsible for this error, which you acknowledged... I therefore feel that it was up to you to repair it. It's all the more annoying because I took a lot of time to detail my order: by phone and via the chat on your website. This model is a project close to my heart. It's a pity that this important point (yes, one color less is annoying when you have a precise idea in mind...) has tarnished the experience when a small gesture would have allowed you to make a happy customer. Following your reply, I'd like to clarify, since you don't seem to have read it: I SENT A PHOTO WITH MY ORDER TO CHOOSE THE COLORS. I THEN CONTACTED YOU BY PHONE TO MAKE SURE THAT THE RIGHT COLORS WOULD BE CHOSEN. It was you who advised me to take this kit and that your colleague would select the paints I had requested. Don't pretend you don't understand, I have the impression that you didn't read my message, which is just as well.
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 23/05/2018
The delivery and after-sales service is unfortunate. I bought a model in January and today May 23rd I am still waiting for my money back. Right now they have the model and I do not get my money back in fact they do not even answer my emails. I do not recommend you to buy anything on this site: 1001maquetas Regrettable service! Today 29th day I still have not received my money despite the response from the store.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2018
Packaging very average delivery not very fast otherwise no particular problem
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2018
Very pleased with the service,also very ... Very pleased with the service,also very happy with the model thank you
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 23/05/2018
Very pleased with the service,also very … Very pleased with the service,also very happy with the model thank you
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2018
Unacceptable Service I placed my order on 4/28/2018 Saturday and I have not received my items as of 5/22/2018. The website says it shipped my item on 5/7/2018 the following Monday. 1 whole week (5 days) and they did not ship item until the following week. not on 4/30, not on 5/1,5/2,5/3 or 5/4/2018 but the following monday 5/7/2018. The items I ordered are small and would fit in a small envelope. I don't understand why it would take so F&%$#@ long to send 2 templates. website is very deceiving with USA Contact information when they are out of Europe! First and last time I will use this site. I only wish I receive my items soon or at all.I made a huge mistake.
Translated reviews
Response from 1001hobbies
Dear customer, The website is in English with USA contact information in order to be as easy to use as possible for our American customers. We do ship from France so the delay can sometimes be quite long. We are currently looking for faster shipping services towards the US. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/05/2018
I placed my order on 4/28/2018 Saturday and I have not received my items as of 5/22/2018. The website says it shipped my item on 5/7/2018 the following Monday. 1 whole week (5 days) and they did not ship item until the following week. not on 4/30 not on 5/15/25/3 or 5/4/2018 but the following monday 5/7/2018. The items I ordered are small and would fit in a small envelope. I don't understand why it would take so F&%$#@ long to send 2 templates. website is very deceiving with USA Contact information when they are out of Europe! First and last time I will use this site. I only wish I receive my items soon or at all.I made a huge mistake.
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/05/2018
Order was processed quickly. However, shipping was a little delayed! Otherwise very satisfied.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2018
4 stars for the quality but much less for the delivery disappointed I received my parcel 15 days after the date of order knowing that on the site it announces delivery.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 22/05/2018
Unacceptable Service I placed my order on 4/28/2018 Saturday and I have not received my items as of 5/22/2018. The website says it shipped my item on 5/7/2018 the following Monday. 1 whole week (5 days) and they did not ship item until the following week. not on 4/30, not on 5/1,5/2,5/3 or 5/4/2018 but the following monday 5/7/2018. The items I ordered are small and would fit in a small envelope. I don't understand why it would take so F&%$#@ long to send 2 templates. website is very deceiving with USA Contact information when they are out of Europe! First and last time I will use this site. I only wish I receive my items soon or at all.I made a huge mistake.
Response from 1001hobbies
Dear customer, The website is in English with USA contact information in order to be as easy to use as possible for our American customers. We do ship from France so the delay can sometimes be quite long. We are currently looking for faster shipping services towards the US. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2018
Product conforms to my expectations. Delivery on time.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 18/05/2018
Well done Well done! My order arrived when predicted and in good shape. 1001 kept me up to date regarding the status throughout. Merci boucoup!
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2018
Well done Well done! My order arrived when predicted and in good shape. 1001 kept me up to date regarding the status throughout. Thank you very much!
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 16/05/2018
Lots of choice and fast delivery
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/05/2018
It has taken 14 days since I paid for it and I have sent two emails and they haven't even replied.
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 16/05/2018
I ordered goods from you on 30.04.18 which have not yet arrived on 16.05.18. On 7.5.18 I received the message that it has been sent. Question: Will it arrive on foot?????
Translated reviews