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A
Rating: 4 out of 5
Package conforms to the order delivery time a little long I am satisfied with my order
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1 and 4 stars
Reset filtersC
Rating: 4 out of 5
It is the first time I buy in your store and everything is correct.
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A
Rating: 4 out of 5
Nothing to say, it was perfect from start to finish.
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A
Rating: 4 out of 5
1st purchase at 1001 maquettessatisfied with this purchasefast delivery.
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C
Rating: 4 out of 5
I bought 2 model vehicles and when I opened the sealed boxes one of them was missing the 5 tires I called them and they brought me the tires by mail without any cost.
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A
Rating: 1 out of 5
Enorme problème de livraisons colis perdu et celà ne ma fait pas l'impression d'inquiétude pour 1001 maquette très déçu ne recommanderais plus ch
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A
Rating: 4 out of 5
Fast processing of my order. Delivery in point relay without worries.
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A
Rating: 4 out of 5
Good treatment Fast delivery
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A
Rating: 4 out of 5
After a difficult start, everything went smoothly: the order was placed on time, and the TAMIYA model was really precise: no adjustment, no positioning pins, etc... One comment though: you should specify that you use a special glue for the glass parts, as I was fooled and the headlights became opaque when I glued them on due to evaporation of the solvent.
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C
Rating: 1 out of 5
Delivery time (15 days) excessive
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A
Rating: 4 out of 5
order and deadlines met bi
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V
Rating: 4 out of 5
everything OK except long delivery times
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A
Rating: 4 out of 5
Fast delivery and quality figurines, but some figurines have accuracy problems (rifle cut off, non-existent horse leg, slightly deformed cannon wheel on HAT or ITALERIE boxes in their Napoleonic range).
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V
Rating: 1 out of 5
I've been waiting over 8 days for an order that was shipped on 3/23/18. I probably won't be ordering anything from there again.
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V
Rating: 1 out of 5
Ideal product. The tracking mechanism once notification received that the item had been shipped did not seem to work.
A
Rating: 4 out of 5
Good transaction, order processed without problems, information on tracking, shipping and delivery. Would recommend
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Rating: 4 out of 5
Ideal product. Ideal product. The tracking mechanism once notification received that the item had been shipped, did not seem to work.
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V
Rating: 4 out of 5
Ideal product. Ideal product. The tracking mechanism once notification received that the item had been shipped, did not seem to work.
A
Rating: 1 out of 5
Awful customer service/company. Awful customer service. Purchased item only to be told a week later they didn't have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money! Update- this is to the reply of the company. That's an absolute lie. Please do not use this company, they are truly a waste of time!
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Response from 1001hobbies
Mrs Miller, We informed you the item was unavailable the day following your order, not a week later as you claim. We tried our best to resupply the item in a reasonable delay but, as it could not be done, we refunded your full order yesterday, 10 days after you made the order, not a month as you claim. We apologize for the inconvenince. Best regards, The 1001Modelkits Team
A
Rating: 4 out of 5
perfect quality of service fast reliable time respected traceability ... thank you! I recommend
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V
Rating: 1 out of 5
Awful customer service/company. Awful customer service. Purchased item only to be told a week later they didn’t have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money! Update- this is to the reply of the company. That’s an absolute lie. Please do not use this company, they are truly a waste of time!
Response from 1001hobbies
Mrs Miller, We informed you the item was unavailable the day following your order, not a week later as you claim. We tried our best to resupply the item in a reasonable delay but, as it could not be done, we refunded your full order yesterday, 10 days after you made the order, not a month as you claim. We apologize for the inconvenince. Best regards, The 1001Modelkits Team
A
Rating: 4 out of 5
items came well packed items came well packed, arrived in a reasonable time from the EU, price was great
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A
Rating: 4 out of 5
satisfied. fast delivery and correct items
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V
Rating: 4 out of 5
items came well packed items came well packed, arrived in a reasonable time from the EU, price was great
A
Rating: 1 out of 5
I've been waiting months for my refund. Beware of this sales site, they send you an email saying that they have refunded your money, only the money never arrives in your account. STILL NO REFUND ON MY ACCOUNT...
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V
Rating: 4 out of 5
So far completely satisfied despite some problems with the last order. Apparently the internal processes should be optimized - otherwise everything is great, especially the offer!
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A
Rating: 1 out of 5
delivery in two instalments after two phone calls but still a month's waiting time worldwide designer relay point 25 kms away when there is one at
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Rating: 4 out of 5
Could you at least give us the part number of the paints I need to get started, or order them from your site as this is my first model and I have no stock m
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A
Rating: 1 out of 5
Placed my order paid my money and did... Placed my order paid my money and did not Receive my items. Emailed them the reply was so sorry we will sort out the problem and get back to you since then I've never received my items or a refund. In my view this is a internet seller that's happy to ripe you of and have the audacity to ask you for positive feedback. So if you like paying for something your never receive then buy from them.
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Response from 1001hobbies
Dear customer, Unfortunately it appears the package was lost during the shipment. We will refund your order as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
V
Rating: 1 out of 5
Placed my order payed my money and did… Placed my order payed my money and did not Receive my items. Emailed them the reply was so sorry we will sort out the problem and get back to you since then I’ve never received my items or a refund. In my view this is a internet seller that’s happy to ripe you of and have the audacity to ask you for positive feedback. So if you like paying for something your never receive then buy from them.
Response from 1001hobbies
Dear customer, Unfortunately it appears the package was lost during the shipment. We will refund your order as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
A
Rating: 1 out of 5
see the message recently sent to customer service. I see that switching between computers is not up to scratch. A computer is just a silly machine.
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A
Rating: 4 out of 5
Very good nothing to say
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V
Rating: 1 out of 5
Sent back a wrong canopy mask and asked for the correct one and the difference in price.Asked them to contact me via e-mail.Have heard a word from them.Even sent the invoice.
A
Rating: 4 out of 5
Hello I have a problem with the delivery address when ordering via the Internet""Mondial Relay"". For customers domiciled in Monaco, the Mondial Relay"" delivery point is not listed. However, there is one in Monaco:""SVB Informatique"".
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V
Rating: 4 out of 5
Delivery was too long
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A
Rating: 4 out of 5
Items were available and arrived safely The process was fine, no problems, and the items ordered arrived safely. Prices were competitive and everything was available to ship. Would have been 5 stars, but the order took a little longer than I hoped, to arrive.
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A
Rating: 4 out of 5
very correct except manufacturer's instructions not in french
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V
Rating: 4 out of 5
Items were available and arrived safely The process was fine, no problems, and the items ordered arrived safely. Prices were competitive and everything was available to ship. Would have been 5 stars, but the order took a little longer than I hoped, to arrive.
A
Rating: 4 out of 5
No worries. Very wide choice of models, but frustration when you don't find the detail you're looking for. That's the price of fame! It's not always easy to find specific decals and cockpit interior parts quickly. All in all, I'm pleased with you
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A
Rating: 4 out of 5
Delivery a little long but otherwise RAS
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