Customer reviews of 1001hobbies

Good contact with customer service in general. Fast and efficient responses. The choice of accessories for the model airplanes could be much wider, especially the choice of decals. On the other hand, you don't have to be in a hurry to receive the items.

Upset...disappointed. I am very upset. When I ordered, the website said delivery by Dec 23rd. I ordered a gift on December 9th! I still have not received it and it is now Dec 24th. It was a sentimental gift from the kids to their father. The website should have said Christmas delivery not guaranteed instead it said 'in stock, delivered by Dec 23rd.' I would have ordered it somewhere else. Poor customer service!

Upset...disappointed. I am very upset. When I ordered, the website said delivery by Dec 23rd. I ordered a gift on December 9th! I still have not received it and it is now Dec 24th. It was a sentimental gift from the kids to their father. The website should have said Christmas delivery not guaranteed instead it said 'in stock, delivered by Dec 23rd.' I would have ordered it somewhere else. Poor customer service!

service that meets my expectations

(+) Large catalog (-) Sometimes more expensive than the competition (+) Out-of-stock parcels arriving in 10 days at Christmas time (4 to 6 days according to the site, they don't have all the items in stock and are therefore dependent on their suppliers)

i'm very disappointed with 1001 pattes for a first and probably last order. not seeing my order arrive after 10 days i phoned 1001 pattes who after doing some research realised that the order was faulty so they renewed the order which this time must be in my neighbor's letterbox. as a result no presents for christmas and i have to wait for my neighbor to come back to find out if he r

Total crap Total crap Rubbish in everyway avoid them!

Total crap Total crap Rubbish in everyway avoid them !

Deliver on time and in good condition

I would like to thank you for your professionalism. Could you also inform me about the new products in 148 from tamiya in blind?

Very good value for money but there is still room for improvement as far as delivery is concerned.

Everything was fine. There were problems with the delivery but the support and information were great. I never had the feeling that anything could go wrong.

Accurate and timely congratulations!

Very disappointed!!! Package (shipped within 24 hr ???) arrived after an exchange of emails more than 10 days later !!! But that only joins the multiple evaluations in the same direction! I don't think I'll be ordering anything there again... Perhaps the traditional French b..... has something to do with it? 15 and

Everything OK Delivery is not super fast but also not necessary.

disappointed Hello, I ordered a 1/18 scale diecast (Signature) Studebaker Avanti. It took the better part of three week's to go from France to the United States (Wisconsin) When the carrier gave me the box I could hear a rattling noise inside, when I took the window box out I could see parts on the bottom of the box The complete front suspension was sheered off the car, both front wheels, there related spindles, and the tie rod. Now decision time, go thru all the B.S. to send it back, and then wait another month , or fix it my self. So I took the car apart and make a custom front suspension, it took me six hours. (This is what caused the destruction,) they must of packed the window box on a Friday night. They simply put the window box inside a bigger box with nothing to protect it. no bubble wrap, no foam peanuts. not even the local rag, no fragile tape on the outside (NOTHING) no wonder it was so severely damaged. I was looking forward to working with a company in France, but frankly I couldn't afford it.

disappointed Hello, I ordered a 1/18 scale diecast (Signature) Studebaker Avanti. It took the better part of three week's to go from France to the United States (Wisconsin) When the carrier gave me the box I could hear a rattling noise inside, when I took the window box out I could see parts on the bottom of the box The complete front suspension was sheered off the car, both front wheels, there related spindles, and the tie rod. Now decision time, go thru all the B.S. to send it back, and then wait another month , or fix it my self. So I took the car apart and make a custom front suspension, it took me six hours. (This is what caused the destruction,) they must of packed the window box on a Friday night. They simply put the window box inside a bigger box with nothing to protect it. no bubble wrap, no foam peanuts. not even the local rag, no fragile tape on the outside (NOTHING) no wonder it was so severely damaged. I was looking forward to working with a company in France, but frankly I couldn't afford it.

Delays a little long but otherwise very good and wide choice

Correct delivery time . Received what I ordered

No problem

Account problems

Bonjourrien à dire continuez comme ça.Bourgeois jean jacqu

Keep it up and it's great to be able to count on you for little problems and explanations.

After 15 days of waiting, I still haven't received my parcel. The distributor tells me that the Mondial Relais sites are unavailable one after the other. When will I receive my necklace?

The parcel tracking page when you don't have an account wasn't working last week otherwise nicke

for the choice is very good. However, we have just received 2 models whose boxes were not closed? and the cartons chipped (bad effect when it is to offer!!) and moreover we expected pro""Mantua""...which turned out to be 'Panh"" ???.(quality? price?..) M-Laure Ehlinge

COULD YOU CONSIDER SETTING UP A SERVICE IN WHICH CUSTOMERS TYPE IN A LIST OF PRODUCTS THEY NEED AND YOU RESPOND WITH THE PRODUCTS AVAILABLE?

Well ok good delivery

People who listen

Boxes meets my expectations with fast order picking and delivery.

A little long for the deadline but good communication on this suje

Good choice of products user-friendly site rather high shipping costs for an average delivery time (1 week)

Erg vervelende ervaring. Erg vervelende ervaring. Op de pagina van de producten stond ""Binnen 24 uur verzonden"". Het duurde uiteindelijk 2 weken voordat het eindelijk was verstuurd. Waar ik er zelf achteraan moest bellen en dan pas informatie kreeg. De eerste keer zeiden ze dat het nog diezelfde week werd verzonden. Dan was uiteindelijk niet zo. Pas na een tweede keer bellen werd het eindelijk verzonden. Het bleek een Franse klantenservice te zijn, zonder dat dit ergens vermeld staat. De persoon aan de telefoon was erg slecht te verstaan en ook zeer onvriendelijk. Hij onderbrak mij meerdere malen en zodra ik begon over ontevreden zijn probeerde hij het gesprek zo snel mogelijk af te kappen. Het product was ook nog eens beschadigd bij afleveren. Dit heb ik uiteindelijk zelf maar gerepareerd omdat ik geen zin heb om met deze mensen zaken te doen. Kortom. Hier niet bestellen!

Erg vervelende ervaring. Erg vervelende ervaring. Op de pagina van de producten stond ""Binnen 24 uur verzonden"". Het duurde uiteindelijk 2 weken voordat het eindelijk was verstuurd. Waar ik er zelf achteraan moest bellen en dan pas informatie kreeg. De eerste keer zeiden ze dat het nog diezelfde week werd verzonden. Dan was uiteindelijk niet zo. Pas na een tweede keer bellen werd het eindelijk verzonden. Het bleek een Franse klantenservice te zijn, zonder dat dit ergens vermeld staat. De persoon aan de telefoon was erg slecht te verstaan en ook zeer onvriendelijk. Hij onderbrak mij meerdere malen en zodra ik begon over ontevreden zijn probeerde hij het gesprek zo snel mogelijk af te kappen. Het product was ook nog eens beschadigd bij afleveren. Dit heb ik uiteindelijk zelf maar gerepareerd omdat ik geen zin heb om met deze mensen zaken te doen. Kortom. Hier niet bestellen!

I ordered an etching film on 14.10.2017 and have not received it to date on 16.12.2017 despite repeated e-mail contact. Supposedly sent then not available again. The announced refund has not been made to date either. For me, 1001 modellbau is a completely incompetent model making supplier with catastrophic customer service. - A.Stöbe Gotha

bonjour j'ai commandé la maquette emballée dans du papier cadeau qui m'a été facturé 2euros50 . je l'ai reçu sans. cordia

Beautiful model

Fast and trouble-free

A clear improvement over last year at the same time, a deadline finally met. However, the site needs to improve the detail of the information provided on the products, e.g.: model to be assembled, always specify the number of parts contained in the box to better judge the difficulty, especially in the case of the "P".

Terrible customer service Terrible customer service. I never got my tracking number, the “customer service” line was a joke. High shipping costs, and slow shipping. Archaic website, and terrible experience. Save yourself time, money and frustration and stay away from these crooks.