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Rating: 1 out of 5
Package poorly protected. Product arrived damaged. Unclear answer about follow-up and product replacement. Still waiting for a reply.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 4 stars
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Rating: 4 out of 5
Nothing to say everything is fine product delivery
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Rating: 4 out of 5
Reliable and available, but the shipping time is quite long and the charges are a bit excessive (more than 7€ for two pieces weighing less than 50g each).
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A
Rating: 4 out of 5
Very good order tracking
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A
Rating: 4 out of 5
Very good choice, fast and careful delivery, but the price is still higher than the competition.
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V
Rating: 1 out of 5
No parcel received to date
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A
Rating: 4 out of 5
Rapide sérieux en les remercian
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Rating: 1 out of 5
Good choice, respect of sales commitments. INTERNET site with BUG => impossible to benefit from free delivery (although the amount of my order allowed it) to a relai colis (10€ for my po
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Rating: 4 out of 5
the package a little too soft (not reassuring) but no nasty surprises
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Rating: 4 out of 5
I received my order without delay. The packaging was well secured and I have nothing to say. If I were to recommend this site, I would do so.
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A
Rating: 4 out of 5
Large selection, fast service and delivery, no particular problems.
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A
Rating: 4 out of 5
orderdelayprixconforme postage a little expensive for a small purchase
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V
Rating: 4 out of 5
Everything went very well, only the delivery time was a bit long.
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C
Rating: 1 out of 5
Last 12122016 I placed an order that was charged to my account on 14122016. Not receiving the product and not having information on the status of the order I made several calls in which an answering machine answered indicating to send an email which I did after three emails sent to which no one has responded on 06012017 13012017 and 24012017 I find that as of the date of sending this notice no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. I request a refund of the amount paid (14508€) to the credit card I used to place the order.
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A
Rating: 1 out of 5
missing parts in the grids scheme does not correspond to the product very very mecho
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V
Rating: 1 out of 5
TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY … TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men
Response from 1001hobbies
Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
A
Rating: 1 out of 5
TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY ... TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men
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Response from 1001hobbies
Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
C
Rating: 4 out of 5
All good, all correct.
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Rating: 4 out of 5
After a little length and an e-mail, everything was back in order. Very reactive for the ma
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Rating: 4 out of 5
Pleasant welcome and good products
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A
Rating: 1 out of 5
Not at all happy. Ordered on September 24 and still received nothing. Customer service mute for 2 days. No news.
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A
Rating: 4 out of 5
Everything perfect. Very fast delivery
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Rating: 4 out of 5
package received on time not disappointed there will be other order in sight me
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V
Rating: 4 out of 5
Quality as expected. Delivery time was quite long. Order processed on 02.10.2017 delivered on 19.10.2017 (according to online store: dispatch in 4-6 days).
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A
Rating: 4 out of 5
Recu attend merci et bonne peinture. Have a nice day
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Rating: 4 out of 5
the internal product tracking is peculiar no initiative concerning large orders and therefore a product is missing you have to send several emails so that you propose a credit for the missing product and send the order on time instead of a shipment under 24h to 48h for me it took 16 days is what is a pity. otherwise excellent quality pro
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Rating: 4 out of 5
Fast delivery, undamaged parcel, satisfied with site
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V
Rating: 1 out of 5
Still haven't received the goods after 5 weeks. I am now trying to get my 319€ back via PayPal.
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Rating: 4 out of 5
Very good parcel tracking. We are informed by e-mail during all stages of delivery. However, there was a slight delay at customs because there was no invoice on the outside of the parcel. I recommend this site without hesitation.
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Rating: 4 out of 5
The children were very pleased
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Rating: 4 out of 5
Very Good. Quite fast material in accordance with the order.
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Rating: 1 out of 5
You're asking me for an appraisal when I still haven't been delivered.
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Rating: 4 out of 5
Good customer care, especially for out-of-stock products
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Rating: 4 out of 5
Lots of choices, fast delivery. 4 stars because the lid of a paint can ca
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V
Rating: 1 out of 5
Onbetrouwbaar Heel erg slecht! Zo lang het goed gaat en er geen vragen zijn en/of bestellingen aankomen niets aan de hand. Zodra een bestelling niet aankomt dan duurt het weken (echt waar, weken) voordat ze je vraag (waar blijven de spullen?) in behandeling nemen. Het antwoord komt dan niet verder dan: 'we hebben het weken geleden gestuurd'. Ondertussen ben ik al weer twee maanden bezig om of de spullen te krijgen of mijn geld terug. De laatste 15 dagen hebben ze echter niet meer gereageerd op mijn mails. Ik zou er niets kopen. Je loopt de kans dat je je geld kwijt bent.
Response from 1001hobbies
Dear customer, Unfortunately it appears the shipment was lost. We will thus refund your order. We apologize for the inconvenience. Best regards, Customer Service
A
Rating: 1 out of 5
Onbetrouwbaar Heel erg slecht! Zo lang het goed gaat en er geen vragen zijn en/of bestellingen aankomen niets aan de hand. Zodra een bestelling niet aankomt dan duurt het weken (echt waar, weken) voordat ze je vraag (waar blijven de spullen?) in behandeling nemen. Het antwoord komt dan niet verder dan: 'we hebben het weken geleden gestuurd'. Ondertussen ben ik al weer twee maanden bezig om of de spullen te krijgen of mijn geld terug. De laatste 15 dagen hebben ze echter niet meer gereageerd op mijn mails. Ik zou er niets kopen. Je loopt de kans dat je geld kwijt bent.
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Response from 1001hobbies
Dear customer, Unfortunately it appears the shipment was lost. We will thus refund your order. We apologize for the inconvenience. Best regards, Customer Service
C
Rating: 1 out of 5
I placed an order on November 8 and to date (16) nothing has been delivered. They do not answer the customer service phone and I have insisted a lot. Neither to the e-mails .... It smells like a scam to me. I will return the order as soon as it arrives. The company is a disgrace in terms of customer service. Nothing to recommend.... #113787
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C
Rating: 4 out of 5
Everything went perfectly, good service and very good product.
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A
Rating: 4 out of 5
i've ordered two models and so far i'm satisfied. i'm going to start the amount as soon as it's cooler. in front of the fire with a good cup of tea.
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V
Rating: 1 out of 5
Ordered on this site on 2nd October … Ordered on this site on 2nd October where it specified 2 day delivery. A week later told it wasn't in stock and they didn't know when back in so offered a voucher or refund. I asked for a refund which I still haven't received then to be told it's been shipped ...... it still hasn't turned up , no refund , no replies to emails and no one answers the phone !!! My partner still hasn't received his birthday present and quite frankly I'm appalled at the unprofessional conduct of this company!!!
Response from 1001hobbies
Dear customer, The refund will be issued by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modelkits Team