1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Last 12122016 I placed an order that was charged to my account on 14122016. Not receiving the product and not having information on the status of the order I made several calls in which an answering machine answered indicating to send an email which I did after three emails sent to which no one has responded on 06012017 13012017 and 24012017 I find that as of the date of sending this notice no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. I request a refund of the amount paid (14508€) to the credit card I used to place the order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2017
missing parts in the grids scheme does not correspond to the product very very mecho
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/10/2017
TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY … TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men
Response from 1001hobbies
Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/10/2017
TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY ... TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men
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Response from 1001hobbies
Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/10/2017
All good, all correct.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2017
After a little length and an e-mail, everything was back in order. Very reactive for the ma
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2017
Pleasant welcome and good products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/10/2017
Not at all happy. Ordered on September 24 and still received nothing. Customer service mute for 2 days. No news.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/10/2017
Everything perfect. Very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2017
package received on time not disappointed there will be other order in sight me
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/10/2017
Quality as expected. Delivery time was quite long. Order processed on 02.10.2017 delivered on 19.10.2017 (according to online store: dispatch in 4-6 days).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2017
Recu attend merci et bonne peinture. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2017
the internal product tracking is peculiar no initiative concerning large orders and therefore a product is missing you have to send several emails so that you propose a credit for the missing product and send the order on time instead of a shipment under 24h to 48h for me it took 16 days is what is a pity. otherwise excellent quality pro
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2017
Fast delivery, undamaged parcel, satisfied with site
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 19/10/2017
Still haven't received the goods after 5 weeks. I am now trying to get my 319€ back via PayPal.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2017
Very good parcel tracking. We are informed by e-mail during all stages of delivery. However, there was a slight delay at customs because there was no invoice on the outside of the parcel. I recommend this site without hesitation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2017
The children were very pleased
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/10/2017
Very Good. Quite fast material in accordance with the order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/10/2017
You're asking me for an appraisal when I still haven't been delivered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2017
Good customer care, especially for out-of-stock products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2017
Lots of choices, fast delivery. 4 stars because the lid of a paint can ca
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Verified Buyer
Rating: 1 out of 5
following a purchase from 17/10/2017
Onbetrouwbaar Heel erg slecht! Zo lang het goed gaat en er geen vragen zijn en/of bestellingen aankomen niets aan de hand. Zodra een bestelling niet aankomt dan duurt het weken (echt waar, weken) voordat ze je vraag (waar blijven de spullen?) in behandeling nemen. Het antwoord komt dan niet verder dan: 'we hebben het weken geleden gestuurd'. Ondertussen ben ik al weer twee maanden bezig om of de spullen te krijgen of mijn geld terug. De laatste 15 dagen hebben ze echter niet meer gereageerd op mijn mails. Ik zou er niets kopen. Je loopt de kans dat je je geld kwijt bent.
Response from 1001hobbies
Dear customer, Unfortunately it appears the shipment was lost. We will thus refund your order. We apologize for the inconvenience. Best regards, Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/10/2017
Onbetrouwbaar Heel erg slecht! Zo lang het goed gaat en er geen vragen zijn en/of bestellingen aankomen niets aan de hand. Zodra een bestelling niet aankomt dan duurt het weken (echt waar, weken) voordat ze je vraag (waar blijven de spullen?) in behandeling nemen. Het antwoord komt dan niet verder dan: 'we hebben het weken geleden gestuurd'. Ondertussen ben ik al weer twee maanden bezig om of de spullen te krijgen of mijn geld terug. De laatste 15 dagen hebben ze echter niet meer gereageerd op mijn mails. Ik zou er niets kopen. Je loopt de kans dat je geld kwijt bent.
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Response from 1001hobbies
Dear customer, Unfortunately it appears the shipment was lost. We will thus refund your order. We apologize for the inconvenience. Best regards, Customer Service
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/10/2017
I placed an order on November 8 and to date (16) nothing has been delivered. They do not answer the customer service phone and I have insisted a lot. Neither to the e-mails .... It smells like a scam to me. I will return the order as soon as it arrives. The company is a disgrace in terms of customer service. Nothing to recommend.... #113787
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/10/2017
Everything went perfectly, good service and very good product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2017
i've ordered two models and so far i'm satisfied. i'm going to start the amount as soon as it's cooler. in front of the fire with a good cup of tea.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/10/2017
Ordered on this site on 2nd October … Ordered on this site on 2nd October where it specified 2 day delivery. A week later told it wasn't in stock and they didn't know when back in so offered a voucher or refund. I asked for a refund which I still haven't received then to be told it's been shipped ...... it still hasn't turned up , no refund , no replies to emails and no one answers the phone !!! My partner still hasn't received his birthday present and quite frankly I'm appalled at the unprofessional conduct of this company!!!
Response from 1001hobbies
Dear customer, The refund will be issued by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/10/2017
Ordered on this site on 2nd October ... Ordered on this site on 2nd October where it specified 2 day delivery. A week later told it wasn't in stock and they didn't know when back in so offered a voucher or refund. I asked for a refund which I still haven't received then to be told it's been shipped ...... it still hasn't turned up , no refund , no replies to emails and no one answers the phone !!!! My partner still hasn't received his birthday present and quite frankly I'm appalled at the unprofessional conduct of this company!!!!
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Response from 1001hobbies
Dear customer, The refund will be issued by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2017
Excellent product and prompt and ... Excellent product and prompt and friendly sevice. Slightly slow delivery but who can help the post. Thanks 1001 Models ??
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Verified Buyer
Rating: 4 out of 5
following a purchase from 15/10/2017
Excellent product and prompt and … Excellent product and prompt and friendly sevice. Slightly slow delivery but who can help the post. Thanks 1001 Models ??
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2017
delivered as expected nothing to di
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/10/2017
TERRIBLE EXPERIENCE !!!. They do not answer the phone or emails. A disgrace. I leave my order number in case they deign to lend you some agencion as to charge there has been no problem. 113787 .
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2017
The parcel arrived in good condition. The model box inside was already open, the bags containing the parts were open and some parts were already in the box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2017
Products conformesexpeditions soigné
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 11/10/2017
All correct but I think a sticker pack is missing.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 10/10/2017
Great choice even though on the site finding what you are looking for is super long
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 10/10/2017
Satisfied with the service. Only negative note is the shipping cost too high compared to the value of the goods ordered Sincerely.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2017
Fast, efficient and transparent. Perfect delivery Only downside: the website and the (very) limited number of photos to judge the quality of the products. Needs to be improved to avoid disappointment among cl
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2017
good overall timeframe and model, but assembly instructions not always clear
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Verified Buyer
Rating: 1 out of 5
following a purchase from 09/10/2017
Have not received the package and … Have not received the package and several attempt to contact vendor have received no response
Response from 1001hobbies
Dear customer, Unfortunately it seems the package was lost. Should we ship a new copy of the item or would you like a refund? Best regards, The 1001Modelikits Team
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