Customer reviews of 1001hobbies

Very satisfied with the products I ordered. Delivery on time and even a little early, which was very convenient for me. A little disappointed though, as I was expecting the poster for a larger order.

well so far

Be very careful in dealing with this company. Not all of their customers love them! Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!

Be very careful in dealing with this company. Not all of their customers love them! Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!

Model box art had two figures and car Model box art had two figures and car. No indication on-line that there were NO figures with the car. This was VERY disappointing as I purchased the model to obtain the figures, not the car.

I bought a model airplane Fiseler Storch size 2850mm. But I only received the fuselage. (airframe), the wings, the tail unit and the rudder were not included. A complaint was only answered in English. A return shipment to France easily cost me 150€ Very large package. The package was also incorrectly declared. Had to pay a delivery charge of 60sfr in addition to the ch VAT of 40sfr. My complaint was answered in English. But I ordered in Germany. The whole thing is now costing me 800€ for half a plane, I'll leave the letter as it is and wait for the rest of the delivery. If they iron out the mistake, I'll give them 5 stars. !!!!!

Model box art had two figures and car Model box art had two figures and car. No indication on-line that there were NO figures with the car. This was VERY disappointing as I purchased the model to obtain the figures, not the car.

As indicated, my order was processed very well and relatively quickly, as it states that shipment takes 24 hours;

I did not receive the parcel!

lots of choice and fast delivery

Very good site for model enthusiasts. Lots of good products to choose from. Delivery times may be a little long, but other than that, everything is impeccable.

Good order processing, but delivery a little long. Note: paint cans that do not fill the entire shipping box must be well protected from bumping during transport.

nothing in particular to report reasonable lead time perfectly executed order

Fast delivery....

OK. I will make other purchases. Would recommend. I give 4 because there is always room for improvement.

Provided the paint I needed promptly. Provided the paint I needed promptly.

Provided the paint I needed promptly. Provided the paint I needed promptly.

Fast delivery Friendly staff

The last few orders were completed within the specified time frame. Last year, a part was missing from an order. Unfortunately, it was not possible to lodge a complaint as the so-called reactive customer service did not get in touch. The delivery times were also not as expected. I didn't really want to order any more. After the website was changed, I decided to order again. Now it also seems to work with the delivery times. I will remain a customer.

The detail is brilliant The detail is brilliant and instructions easy to follow, even though not in English, the scale suits an oo gauge , the downside is the wheels and track, they could be stronger and bigger. It is very fiddly to make and was made easier by having a set of tweezers of different size. Has made a very realistic looking crane to go with the model coal mine on a railway layout.

The detail is brilliant The detail is brilliant and instructions easy to follow, even though not in English, the scale suits an oo gauge , the downside is the wheels and track, they could be stronger and bigger. It is very fiddly to make and was made easier by having a set of tweezers of different size. Has made a very realistic looking crane to go with the model coal mine on a railway layout.

good quality attractive price

A first order was a little late in arriving with a document missing despite its indication on the delivery note included in the package. However, a second, less important order placed a few days later was delivered in record time. Overall, no major problems with order processing.

I found a hard to find decal set on ... I found a hard to find decal set on your site. Reasonably priced. 4 stars due to packing. I suggest inserting a stiff piece of cardboard in envelope to help prevent creasing. It arrived quite beat up.

No problems to report, very good co

I found a hard to find decal set on … I found a hard to find decal set on your site. Reasonably priced. 4 stars due to packing. I suggest inserting a stiff piece of cardboard in envelope to help prevent creasing. It arrived quite beat up.

Package well received despite major difficulties with 3 rela point changes

I bought a body and when I received it, it was very damaged and broken at the back. I sent an email to customer service to report the problem and they never replied.

Everything went very well with my order, which I received on time. However, it was a gift and my message was not included in the package.

Simple and fast Delivery times respected. Complete delivery information

Order placed on August 04 and still being processed. In order to find out why my order is still not being processed, two messages have been sent which have so far gone unanswered.

good but delivery a bit long

fast delivery.

fast delivery, good contact. I'm sorry I didn't find all the paints I needed.

Good contacts wide choice of models...what can I say........all good...

Good choice, attractive prices. Delivery time a bit long

Small problems with the delivery time, the parcel seems to be stuck somewhere, otherwise it's perfect.

satisfactory order fast delivery

I'm going to try to be as""honest"" as possible, to start with it's unacceptable to write"" our customers adore us"" when there are so many negative reviews. As far as I'm concerned, I placed an order for more than 100€ validated on July 20 for the site and since July 24 it""has been in process"". Like many people, I naively tried to contact customer service by e-mail to get more details. And you know what .... no answer theoretically this-said service will wake up at the sight of my notice by saying substa""we did not receive your mail"".... This is all the more unacceptable given that the numerous customer service responses to other negative reviews boil down to "our suppliers are behind schedule". When we know that many other internet platforms offer the same services with globally identical prices and that from experience, in the event of a problem, they inform their customers and make a commercial gesture. I can only conclude by saying that, as you will have understood, I don't intend to repeat the experience, and to let my many model-building friends know that this site is unprofessional.

Product marked in stock in fact not delivery times very long so I was offered to place my order colissimo phone to shorten the time that was not done order July 22 received August 3 mondial relay in a word incompetent first and last time