Customer reviews of 1001hobbies

Excellent product, fast delivery. Too bad the shipping costs are so high.

very good service the pity is that I had paid for gift wrapping with a birthday note which was not received

Fast. And better than expected.ya that yego by dhl. And everything ok.

Slightly long delivery time otherwise order processing up to delivery in order.

In principle, a decent and reputable retailer. The first order was a bit bumpy as one item was no longer available and the voucher granted for it did not work at first. However, the problem was solved immediately with a new voucher. The response time to queries and complaints was good at just under a day. The customer service is apparently based in France and the German is not perfect but you are kept well informed. You receive a shipping notification for the ordered goods, which arrive a few days later depending on which warehouse they were sent from. All good so far. But beware: always pay attention to the prices and compare them. Normal prices at this dealer are ""pharmacy prices"" but with special offers you can strike without hesitation (e.g. original Hasegawa 148 N1K2 ""George"" for EUR 899 or decals from AeroMaster 148 for EUR 499).

Received after a month and a half very disappointed model or nothing opens interior that walks not detailed very disappointed do comma

hallelujah!!!..my parcel arrived on 2305...although we had agreed on 1005 by e-mail to send this parcel...13 days is not a bad delivery time. For my 1st order, the delivery time was 15 days...There's better!!!.So I know that on the 1st order, a product was no longer available, but if I don't call you after 10 days, it could take longer, and for the 2nd parcel, a computer breakdown... Gee, I'm out of luck...Come on, be serious!!!.I placed 2 other orders on 2 competing sites and compared them, receiving my order in 3 and 4 days...That's more acceptable...More seriously, the delivery times are too long. I have undertaken to build models of 2nd World War aircraft for collector friends and if I use this site my friends will have their own models! It's a shame, there's plenty of choice here, but if you look hard enough on the net, you'll find almost the same products. What a shame! A bon entendeur.

Good evening, I had a problem with my order which is now being resolved despite the return of the package. I'm quite happy. When there is a problem, who do I contact? This will encourage me to place other orders. Cordia

Shipments could be faster. Otherwise excellent service.

To date I'm very satisfied with your service for sending orders. But what I regret is that there are not more novelties concerning the 39 to 45 tanks but also that you do not give more important discounts to your regular customers.

Reliable and fast processing, but long delivery time

Too much unavailability on certain models, even though the product is indicated as available and in several copies when the order is placed. It would be wiser to give your stock and not that of your supplier. I've had 4 orders for fighter planes in the last month, two of which took 10 to 15 days to be delivered. Bi""Peut mieux faire"".

WARGAME 172 FIGURINE ORDER RESPECTED IN TERMS OF QUALITY AND DELIVERY TIMES

Order received without problem

Delivery a little late, possibly after order. Would and packaging ok. Earlier delivery never arrived.

My order was dispatched 8 days ago and has still not been delivered.

Good price many thanks Good price many thanks

Wide choice of model paint references. Fair prices. A little delay in ordering but notified by 1001 maquett

Good price many thanks Good price many thanks

Shipping costs for Switzerland are high.

good experience.no worries

Good service but confusing site The transition to order confirmation in the ordering process seems confusing to me. It's the 2nd time I've had to interrupt my order before finally managing to finalize it.

Ordered Paid Goods not received. Service not available by phone. Service contacted by e-mail, no answer, Paypal switched on, no reaction, well what else can I say, I guess now comes the standard answer that it is a problem with DHL, so is usually responded to reviews that are related to not received goods. DHL is certainly also to blame for the fact that the customer service shows no reaction and that the buyer is not given a shipment number. fortunately not all online stores are so modest Since I unfortunately cannot answer the received answer to this evaluation in any other way, I add this one. there was no refund and no goods so far. the case with Paypal is still open and also no reaction to date.Above all, I wonder how there can be a problem with the product if the goods are already out, has someone at DHL checked the contents and told them that, for me it borders on fraud what is going on with this company, just excuses or silence, take money and not deliver, I don't know what they call it in France but here in Germany we call it fraud.

First order. Nickel. I do not put 5 stars because it is the first time I order and I will see later for one more.

Easy to use website and items arrived ... Easy to use website and items arrived in good time

It took a little long! Otherwise everything was fine, we'd be happy to do it again!

Easy to use website and items arrived … Easy to use website and items arrived in good time

Delivery a little long

A little long but everything was perfect. Merc

the product follow-up was correct and the model interesting for its finish, details and colors. Regrets: small explanatory leaflet for small accessories missing.

Ready for dispatch in 4-6 days. I've been waiting for the ordered goods since 17.04.2017. You can't work like that. For me, the rating would be even worse than one star. Only with a lot of - - - - - signs. Very bad

An order dispatched on April 14th and due to arrive between the 24th and the 28th and still not in my possession on May 2nd, despite a 5.99€ delivery charge, does not encourage me to buy from you again, when I see that a competitor delivers to Belgium the next day, and this without any delivery charge !!!!! I look forward to hearing from you. Best regards

Very satisfied with my order. Admittedly a little more expensive than other sites, but my order was impeccable. Faster delivery than advertised, with regular updates on the status of your order.

There were no problems with the order, deadlines were met and the models were in perfect condition. The only downside for me is the length of navigation on the

Fast delivery.

I placed an order on 0104, which was accepted on 0304, with a delivery date between 1204 and 1704 (more than 10 days, which is already a long time). When I saw nothing coming on 1904, I contacted the after-sales service and apparently there were 2 products that were not available. The available products were sent to me on 2704, i.e. 24 days after the order. This is unacceptable. Since 1904 there has been another order of other products of which I still have no news and now it's going to be almost a month. I might as well tell you that I'm very unhappy. I specialize in 2nd World War aircraft. I've placed quite a few orders on this site, if memory serves, but this will be the last. There are other model sites on the net. Here I am

The experience has been NEGATIVE. They lost the package and I had to claim it several times. No one answered my email. When they finally answer and tell me that they will send it to me again, they send you a lot of automatic emails that are useless. Total: Almost a month to receive it. Now comes the worst: the quality is horrible, the photo of the outside looks absolutely nothing like the content (tiny gray pieces without any color) ... thank goodness it did not reach 15 euros (not even the crappiest Chinese has that quality) ... I will not buy anything from them again.

very correct and see you soon

My order no.101993 from 12.04.2017 has not yet been received by me until today 26.04.2017 1200 o'clock This surprises me very much! Heerbert Lieb

Over a month ago I found on the ""1001 models"" site some products at really competitive prices. When I tried to purchase them, the system informed me that these products I requested would be available in about a month, and so I was willing to wait patiently. At my request to be notified when the items were available a few days ago I received an e-mail from the company informing me that the items were back in stock and so I set out to purchase them as described on the website. On 2142017 I made my choices by placing the products in the shopping cart I made the payment and after a few hours I received an e-mail titled [1001 MODELS] Order Confirmation Fri 214 20:23 with which I received the thank you for ordering from them with the details of the order the order number the amount paid with even the payment method and the description of the products purchased. Monday 244 at 09:16 further e-mail informing me: your order code xxxxxx has been prepared! the same day at 11:09 again an e-mail with the tenor: """Dear Customer The items you ordered are unfortunately out of stock and we do not know when it will be available again. Would you prefer to choose products of equivalent value receive a voucher or get a refund? Thank you for your kind understanding Customer Service 1001 models.co.uk 1001 MODELS poweredby Presta ShopTM"". What can I say I protested that I had made a valid purchase and in the manner indicated so much so that an invoice was also issued in my name and moreover on the site the products I requested were making a good impression but with an exorbitant price compared to that previously charged therefore the products were there and were not sent to me deliberately. after that on April 25 I received a last email whose text is this: "" Hello Massimo the availability of the items has not yet been updated. I confirm that those items are not available. We apologize for the inconvenience. We will refund your order as soon as possible. Sincerely. I surrendered in the face of the arrogance of those who hide behind a site and did not have the courage to admit their mistake and that is that the products were advertised at a very advantageous price perhaps by mistake or for a specific purpose (I do not want to investigate) but then contrary to the laws of the market preferred to say that there was no more availability instead of making a disadvantageous supply. that's it: you decide of the reliability of this company.