Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2017
Delivery as ordered and on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2017
slightly long delivery times
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 24/04/2017
Long time for reception
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2017
Payed for models Payed for models On the 10th of April It is now the 22nd and have not received it NOT GOOD
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Response from 1001hobbies
Dear customer, According to the tracking your order was delivered on the 15th of April: https://www.hermesworld.com/en/our-services/distribution/uk-distribution/parcel-tracking/?trackingNo=8585684340720082 Maybe it was given to one of your neighboors. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2017
No problem with the order. There was one small problem with the delivery time. For a colissimo it was rather long. Was it the preparation of the order that delayed or the post office?... In doubt I remain positive on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2017
On-time delivery
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Verified Buyer
Rating: 1 out of 5
following a purchase from 22/04/2017
Payed for models Payed for models On the 10th of April It is now the 22nd and have not received it NOT GOOD
Response from 1001hobbies
Dear customer, According to the tracking your order was delivered on the 15th of April: https://www.hermesworld.com/en/our-services/distribution/uk-distribution/parcel-tracking/?trackingNo=8585684340720082 Maybe it was given to one of your neighboors. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2017
satisfied with your service one small complaint delivery time a little long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2017
Product ordered very fragile minimalist packaging pity however the product remains usable and conforms to the description fast delivery in point rel
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 21/04/2017
Very long delivery time! There were 12 days between the announcement ""Your item has been dispatched"" and actual receipt!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 20/04/2017
Good products long delivery time
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/04/2017
there was a delay with item but i had … there was a delay with item but i had to ask , i should have been informed of the delay otherwise all other aspects were fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2017
there was a delay with item but i had ... there was a delay with item but i had to ask , i should have been informed of the delay otherwise all other aspects were fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2017
on-time delivery, but the catalog is difficult to understand for non-English speakers
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/04/2017
Delivery time 5 days 3 weeks after nothing received sent mail to customer service no response. Really disappointed with this site of order fort domm
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2017
The order preparation time is interminable (4 days), whereas once the order is ready, it takes only 3 days for worldwide relay to deliver it. Prices are relatively high compared to other sites. On the other hand, IMMENSE choice of models and accessories.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2017
The site offers a wide choice of paints. I was able to find what I was looking for. However, I was very disappointed by the delivery. I opted for an express delivery for foreign countries in order to be delivered before the weekend (delivery announced between Wednesday and Friday). This cost me over 30 euros (for 48 euros worth of goods). The parcel was only prepared on Wednesday and arrived on MONDAY! With express delivery at this price, the least you can do is respect the deadlines. Normal delivery cost half the price and was announced for Tuesday... What's more, when I opened the long-awaited parcel, the matte yellow enamel paint I'd ordered had been replaced by aquacolor acrylic!?!! In view of the return conditions (non-refundable delivery and return costs), it's better to deal with it, as the error of the prepayment is not to be taken into account.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 12/04/2017
It took too long to ship my order and … It took too long to ship my order and then DHL is providing a bad service, my order( a book) is still in custom now and DHL is not helpful in getting my stuff out. So this is my experience so far, as for the quality of the order, no comment yet because I have not receive it yet!
Response from 1001hobbies
Dear customer, Your order was sent on the 06/04/17, 5 working days after you placed your order. This delay corresponds to the information on our website. Unfortunately the custom clearence process is tacking quite long for DHL in China and we can't do anything about it at the moment. We hope you will soon receive your order. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2017
It took too long to ship my order and ... It took too long to ship my order and then DHL is providing a bad service, my order( a book) is still in custom now and DHL is not helpful in getting my stuff out. So this is my experience so far, as for the quality of the order, no comment yet because I have not receive it yet!
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Response from 1001hobbies
Dear customer, Your order was sent on the 06/04/17, 5 working days after you placed your order. This delay corresponds to the information on our website. Unfortunately the custom clearence process is tacking quite long for DHL in China and we can't do anything about it at the moment. We hope you will soon receive your order. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2017
Very good service but delivery time a bit lo
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2017
I am very disappointed because the delivery date has passed and I still haven't received anything. The amount of the article was deducted without any problem, so I don't know what to think of it.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 08/04/2017
Slow delivery time. Ordered a simple single sheet of decals. Don't know why it takes almost three weeks for delivery.
Response from 1001hobbies
Dear customer, Your order was sent on the 30/03/17, 24 hours after you placed your order, and delivered on the 07/04/16. This one week delay corresponds to the information on our website for the shipping method you chose. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2017
Slow delivery time. Ordered a simple single sheet of decals. Don't know why it takes almost three weeks for delivery.
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Response from 1001hobbies
Dear customer, Your order was sent on the 30/03/17, 24 hours after you placed your order, and delivered on the 07/04/16. This one week delay corresponds to the information on our website for the shipping method you chose. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2017
order conforms delivery a little long - 12 d-.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2017
as always, no particular problem with each order. keep up the good work.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 05/04/2017
Material theoretically shipped on March 21, 2017 as of today April 05, 2017 not yet arrived. Made request for information via e mail of where the order is to date after a week no one has responded. I find the behavior unfair I do not think there will be new orders from us in the future. In fact situation I consider very dangerous untrustworthy. This attitude is a loss of trust you know when you pay but you do not know if you receive the goods. Situation not new but relapsed on another order that fortunately then arrived after several weeks. I suggest that if shipping is Vs weak point maybe it is better to change method while for email communication nothing before and nothing now. I feel sorry for you would have potential.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2017
no worries, as per my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2017
very good exchange
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2017
no problem receiving parcel delivered on time and in good condition jack vanp
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2017
order processed without any problems packaging very correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2017
No problem except for the gift box: very poor packaging fai I removed it
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/04/2017
Shipping a little slow otherwise perfect
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/04/2017
our order was the 19 march but still … our order was the 19 march but still have not recieved the product has it got lost was not given a tracking number so thought it had not been dispachted where is my parcel
Response from 1001hobbies
Dear customer, Apparently the shipment was lost unfortunately, we will prepare a new order to send you the products again as soon as possible. We apologize for the inconvenience. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/04/2017
our order was the 19 march but still ... our order was the 19 march but still have not recieved the product has it got lost was not given a tracking number so thought it had not been dispatched where is my parcel
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Response from 1001hobbies
Dear customer, Apparently the shipment was lost unfortunately, we will prepare a new order to send you the products again as soon as possible. We apologize for the inconvenience. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2017
On-time delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/04/2017
Parcel not in conformity with my acha
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Verified Buyer
Rating: 4 out of 5
following a purchase from 31/03/2017
Delivered as promised. They provided a couple hard-to-find decal sets and were responsive to inquiries. Shipping took forever but they restored my trust. Would order from 1001 Modelkits again!
Response from 1001hobbies
Dear customer, You should receive your order very soon. Please contact us again if you have not received it within 5 days : [email protected] Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2017
Delivered as promised. They provided a couple hard-to-find decal sets and were responsive to inquiries. Shipping took forever but they restored my trust. Would order from 1001 Modelkits again!
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Response from 1001hobbies
Dear customer, You should receive your order very soon. Please contact us again if you have not received it within 5 days: [email protected] Best regards, Customer service 1001modelkits
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 31/03/2017
I live in Portugal. Numa primeira encomenda a entrega demorou 3 meses! Mas numa segunda encomenda a entrega demorou apenas 7 dias! The products -- miniatures of airplanes -- are of great quality and the packaging is very protective. I will order again -- if the shipping continues to be free of charge.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2017
Good service, particularly in the event of a defect
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