Customer reviews of 1001hobbies

It's been two weeks since I placed an order and I still haven't received anything. I haven't received an email from France maquette who are very quick to send orders.

They took a long time to respond to emails but they are very professional totally recommended! Great selection of models

I recommend buying from eu. The products offered come from other sellers who have a real after-sales service. I bought a Radio commander tank for a birthday. I had it delivered to a relay point because I didn't want the recipient to receive the package. It arrived on time. I went to pick it up around 2:15 p.m. Back home around 3:15 p.m., I opened the package to see what I'd bought because it was my first time ordering from 1001 Maquettes. The product corresponded to the description. however, in the box i found 2 pieces: one 3 cm long and a caterpillar tooth. following this discovery, i decided to test the product so as not to be surprised when i gave the gift. The vehicle rolls at an angle towards the right. the screw that closes the battery door on the remote control is also missing. i contact after-sales service, where i'm asked about the condition of the packaging and whether i can take photos of the pieces. I call the after-sales service again because I haven't heard from them, and they tell me that their supplier doesn't want to pay for repairs and that the tank has rolled and been damaged by a stone (I tested the product on my 2nd-floor balcony). I'd like to point out that I don't want to pay for the repairs either, as the product is brand new and I received it just like that. The person tells me that he's contacting his supplier again and that he'll keep me informed. When I don't get a reply from him, I send him an e-mail with the law concerning mail-order sales. Within 10 minutes, I get a reply from him saying that he was in the process of replying. He asked me to return the product to their supplier for an exchange. On Monday I went to the post office and returned the parcel. On Thursday, having heard nothing, I contacted 1001 maquettes again, who told me that the product had been repaired and would be returned. I asked them to replace the product and was told that it was out of stock. I also told them not to let the package arrive at my house. The person on the other end of the line told me that he'd contact his supplier for a replacement lead time. On Friday, having heard nothing again, I called back and the person in charge of the file could not be reached, even though I had called him at a time agreed with him. I hung up and shortly afterwards I received an e-mail telling me that the parcel had been returned by the supplier. I called again to find out where the parcel was to be delivered. The person I spoke to told me that they were calling their supplier and that they would send me an e-mail to keep me informed. I asked for the contact details of the person in charge. I never received this e-mail and the package arrived at my home, received by the recipient of the gift who, on behalf of the sender, immediately understood what it was. The product came back to repair mmande is still missing. I sent an email to make a request. I asked for the person in charge and was told: he'll call you back, but I'm still waiting for his call. For me, a customer of a classic model store for 10 years, this will be the only time I'll call them. I ordered from them because my shopkeeper was on holiday. 1001 maquettes doesn't deserve a star. PS I'm still waiting for the screw and the reimbursement of expenses.

shipping costs are a bit expensive

Good value for money very satisfied

As much as the paint pot orders are satisfactory, the Colissimo delivery service is average. An order placed on January 26 was shipped on January 27, according to the site, and after a reminder from customer service on January 31, delivery took place on February 3, which is a bit long. However, customer service had provided me with a direct tracking link, which proved useful and accurate. So I've modified my opinion accordingly, as the site is rich in terms of the products on offer. I recommend

Some information on labels may not be accurate. Apart from that, good products, delivery times respected. Just an oversight on the part of the parcel relay center, which did not warn of the arrival of the parcel.

no invoice no order confirmation no reply to e-mail no goods received but money debited

Everything perfect recommended store if we want to put a downside to be a paid transport takes too long.

very good preparation delivery on time without any problem thank you continue like this

Satisfied but shipment a little long, too bad for the next order mercy

Many color choices and categories for make-up paint

Good follow-up and interesting promotions

Everything went well with the parcel, just a few unanswered e-mails.

Good products sent well protected. Delivery time a bit long

Last 12122016 day I placed an order that was charged to my account on 14122016 not receiving the product and not having information on the status of the order I made several calls in which I got an answering machine indicating to send an email which I did after three emails sent to which no one has responded the days 06012017 13012017 and 24012017 I find that to date 01022017 no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. It is clear that I will not buy from them again and that I will recommend that no one should buy from them.

package conforms to order even if delivery was delayed

parcel after a month with 4 missing products yet cashed! the credit does not even cover these 4 products that we paid and we need to recommend no news of my emails for 3 weeks incompetent and unacceptable

The parcel arrived on time and was well packaged One small complaint: the shipping policy is not clear, in any case I did not fully understand it.

I haven't received my order # 95808, bought on 1/14/2017 Ordered through PayPals on 1/14/2017. 1001 stated that it was shipped on 1/20/2017. I haven't as yet received my order. When contacting them on the 617.849.9224 phone number, the message after ringing about 10 times, is not in English, so this number is useless to me. The price of the order was $15 plus change. When I ordered this through their website, the price changed in front of me to $23 plus change. Very sneaky. I will NOT use this company again! When issuing a grievance through PayPal, 1001 states it has been shipped.

Good and fast

Photo did not correspond at all to the article received. I replied to the first emails confirming that the photo did not conform and that they did not have the article. The beginning of an arrangement seemed to be made, then radio silence. I will not recommend this site. Not even worth a

I haven't received my order # 95808, bought on 1/14/2017 Ordered through PayPals on 1/14/2017. 1001 stated that it was shipped on 1/20/2017. I haven't as yet received my order. When contacting them on the 617.849.9224 phone number, the message after ringing about 10 times, is not in English, so this number is useless to me. The price of the order was $15 plus change. When I ordered this through their website, the price changed in front of me to $23 plus change. Very sneaky. I will NOT use this company again! When issuing a grievance through PayPal, 1001 states it has been shipped.

A small problem with the shipment increased the delivery time, but 1001 maquettes was very attentive, understanding and responsive. In the end, delivery enabled me to give my gift on time. In short, completely satisfied.

I have used it several times. Was and am impressed by the service. Prices not always top. Very accommodating with returns.

Hello, I'm just going to transcribe the messages I sent via the order history screen. Messages that have remained unanswered to date. A Colissimo order supposed to arrive within 5 working days (payment on 401) and shipped 9 days later (on 1301) and received 14 days later (on 1801).... Of course no sign of life no answers no considerations.... Hoping to be heard here.... Maxime F 11012017 14:29:04 Hello. Will I have a chance to receive my order before next week? Cordialement. Maxime F 11012017 14:34:05 We have exceeded the 5 working days.... I should have chosen a relay delivery... It would have cost me less... Do you need a week to process an order of 2 brushes? Are you serious? Maxime F 13012017 14:04:59 Please don't answer .... Your customers love you? I wonder how they do it!!!!! Please communicate! Why is my order processed 11 days after payment???? Do you have an answer for me? Should I take the necessary steps to be reimbursed? Maxime F 18012017 21:21:15 Well goodbye eh.... You're making a mockery of the world here. I don't know if you're in the hobby personally but I doubt it.... Firstly, my parcel was dispatched 11 days after payment. So you propose colissimo for faster delivery? In this case why such a long wait and above all without any commercial gesture or even a simple answer to the messages I sent you to clarify the situation? I'm not a bad customer, but I hate being taken for a ride... Clearly I would have appreciated more transparent communication.... Anyway, I waited... But when I received the parcel, I was completely appalled to find my Napoleon Corporal brush (1399e after all!) wandering around in the parcel without even a protection on the tip!!!! I've never seen anything like it....tte magnificent cardboard figurine François 1er as a gift, which I promptly threw in the garbage can! You are anything but professional and I can guarantee you very bad publicity in the future.... I will never order anything from your site again. You're the worst hobby traders I've ever come across on the web... I'm really very unhappy

Very good on the whole but could be improved by specifying the scales and number of parts as well as the colors required for the models (some of them).

efficiency and reactivity

The delivered item did not match the description on the website in terms of color and design (kit instead of finished model). Long delivery time due to shipping from France. The offered ""gift packaging"" was a joke - carelessly stapled dark blue paper bag. The cost of returning the goods to France is entirely at the customer's expense (DHL €11 in my case) and there is no return slip or hotline. I have now been waiting 3 weeks for a refund of the purchase price - a request by email also went unanswered ...

the package arrived intergro and well packaged.delivery time a little longhima all in all within 15 days of ordering.

A little pricey but a more than interesting choice

I asked for and paid for a gift pack so that I could give it as a present No trace of the gift pack and no apology attached Disappointment!

Customer service not very attentive. Domm

Delivery on time. The 1001 maquettes site is a bit slow if you don't have any problems.

Very satisfied, even if deadlines were a little tight.

Good description and reasonable price

no major problems with orders, payments and deliveries fred. ( morbihan 56)

Fast and courteous service adequate prices and shipping. Recommendable!

I am very disappointed with my order. Because on the photo there are 3 mudguards while on the photo of the box that I received 1 mudguard for 3 twin essieus. And I had seen it on another site 2 x cheaper with 1 fender. But I wanted all 3, so I had to pay more than twice as much.

For Christmas I ordered a model that never arrived, nor did the promised refund. It smells like a scam! Absolutely avoid it!