Customer reviews of 1001hobbies

Still not received my order! Takes too long to deliver.

For my part, I find this site to be a real dud. I order three articles all in stock in the category""accessoires train"". Still no delivery after 23 days. Sent three emails with no reply. Impossible to contact them by phone as the customer service number is a disc which asks you to contact them by email (to which they do not reply). I make a claim via Paypal on Friday and miraculously on Monday I'm told that an item is missing and I'm offered a credit note or the possibility of ordering other accessories. I replied that I was no longer interested and asked for my order to be cancelled. Once again, they turned a deaf ear and sent me my order with a credit note, which did not include shipping costs. (forced sale) Given the small sums involved, and to put an end to this spiral, I ordered other accessories for the amount of the credit note, again with shipping costs at my expense. I've just received my second order after 15 days. In the meantime, to make sure I didn't miss my grandson's birthday, I ordered from l'atelier du train, which I received in three days.

Still not received my order! Takes too long to deliver.

I ordered an item from the store on 21.10.2016. This was reported to me on 24.10.2016 as shipped but unfortunately has not arrived until today 07.11.2016. Something like this does not have to be the fault of the model store. What is annoying, however, is that my attempts to contact the seller - apart from an automated reply - were simply ignored. So I have no goods and with this type of customer service it will be extremely difficult to get back the money I have already paid. I should probably close the account I created...

Rien de spécial à direc est très b

Delivery on time and in good condition. The item ordered corresponds to the criteria announced by the

a team very attentive to its customers a little long to be delivered but with a little patience everything is delivered in the best con

It's hard to keep track of paint references

I am in the process of reconstructing the legendary Afrika Korps and the Napoleonic epic. I am satisfied with the miniatures I receive, which are in line with my wishes.

Very satisfied with my order shipped quickly but too bad there is a model I did not find but very c

30% of items in stock were not delivered. Deliveries after one month. Credit notes do not always work. A refund promised twice has still not been made. A disaster and no s

On-time delivery Bravo

My parcel arrived one day after the estimate (from the 24th to the 26th) but otherwise the service is great.

1/72 PilotFigures Very good product. Took a while getting here, but I did get an e-mail advising that items were in the on the way.

1/72 PilotFigures Very good product. Took a while getting here, but I did get an e-mail advising that items were in the on the way.

nothing to complain about for this first order

Apart from a slightly long delivery time, there are no particular problems and I will continue to place orders. Very good packaging and the products ordered are of high quality.

Keep up the good workchoice, quality, fast service. Serial seller

Item was stated as ""in stock"" and payment on my part was made immediately with Paypal. Nevertheless, the shipment was not carried out. After more than a week, I only received the answer ""Thank you for your patience ..."". ... I would have preferred an explanation and a ""Sorry was not in stock ..."" would not have been a problem. Item then arrived late but well packaged and in perfect condition.apart from the delayed shipping no problems. ...

order and payment on 0309 delivery on 3009... Missing a reference which is not indicated in the delivery note but no explanation and no response from customer service despite numerous reminders. I no longer order from this site

After almost a month and a half I am still waiting for my order. I would not worry if there was communication but after several failed attempts to contact them by email to know their status I decided to open a dispute with Paypal because it seemed to me that they were teasing me. Needless to say they have not even responded to the dispute but luckily Paypal is responsive and I am confident that I will at least receive my money back.

My order was processed in good time and quite quickly as I paid by cheque. Very satisfied. I would have liked the painting to have been wrapped in bubble wrap. But there's no risk of breakage.

good processing of my order reasonable delivery times i would soon recommend new products

for my 1st order not a success despite several reminder emails still not satisfied pity.but it's the evil of the century no one cares so I have to give in to it even though I'm not old"""grouchy

very good for a first order clarity and speed of the order. merc

Order of acrylic paints, some available in 2 to 5 days. Ordered on 2809 and received complete on 0810. No problems with the transaction and no problems with delivery and order.

lack of communication regarding deliveries (more than a month to receive the order) explanation of why difficult to know while the competition delivers in 48 h. too bad because the choice of products is interesting and consistent with the order. Respect your deadlines!!!!! Sincerely J

What A RIP OFF I paid £26.00 for what I thought was a Supermarine Spitfire T9 two seat trainer with decals model kit, but turns out I paid £26.00 for badly detailed and moulded bits of plastic. I now have to purchase a Supermarine Spitfire MK 9 model kit to obtain the model I thought I was purchasing. They need to make it very clear on the website that you will be paying of OVERPRICED bits of plastic.

What A RIP OFF I paid £26.00 for what I thought was a Supermarine Spitfire T9 two seat trainer with decals model kit, but turns out I paid £26.00 for badly detailed and moulded bits of plastic. I now have to purchase a Supermarine Spitfire MK 9 model kit to obtain the model I thought I was purchasing. They need to make it very clear on the website that you will be paying of OVERPRICED bits of plastic.

I've never had a problem with my contacts ""1001 maquettes"" I think it's a good idea.

if products are missing, don't hesitate to send packages to avoid waiting.

the delivery time could have been shorter......a everything else great thank you.

I am very satisfied with my orders and the delivery time is only a few days. Well done to the whole team

fast delivery perfect packaging

1001 maquettes offers a complete catalog.

Order arrived at destination without any particular problem. Thanks to v

3 weeks of delay in delivery and when I wanted to return the order (after 2 emails) I was told that it was no longer possible.

The colors are as advertised and great prices also the delivery time. A little high the shipping ddexpenses. Good response of the ""contact us""

Good the 10th of this month I made 2 orders also quite high price to reach the canary islands total that I do not care because it was for a birthday gift which has already passed dates you andais dissatisfied with the disappointments that you produce in your customers but we and I especially in my case besides taking quite the order that in the end it does not matter as long as it arrives in favorable conditions you are not able to answer me through the web messages that I sent that are not few and also important. important One was for the selection of colors that I wanted for the model which supposedly I can choose and I put which I wanted with their respective reference numbers total that you passed everything and you sent me the colors that you considered the next problem is the tracking of my order through DHL to say that the order is not found anywhere I asked you where I could look at it and again you ignore my question that I have to think that my order drifts to know in what conditions it will arrive and when it will arrive? I don't understand anything but if out of 20 people 19 consider the management of the company to be bad, then we are not the ones who are unfair but you are.

I placed an order at the beginning of July and the parcel never arrived. After checking with the site at the end of August, they offered to cancel my order. And this day the 09-09-16 they announce me that refunding cannot be made since the parcel would have arrived the 20-07-16........ I advise you not to place order on this site. today 24-12-16 In spite of a registered letter to the manager no answer.