Customer reviews of 1001hobbies

Nice Decals I did not know that my order was coming from France, being here in the US and ordering something overseas its a scary undertaking. BUT 1001 delivered, not only did my order come through, but also that everything was there and well. I could chat with them to see if my order was delayed and they always were willing to help me with answers and were very friendly. Thanks again 1001 team.

fairly accurate model, but the decalcomania is too fragile and tears, so the rendering is not very good

Delivery was on time, but a little slow. Allow about 15 days for delivery.

Fast processing, even in the French overseas departments. Competitive prices. I really appreciated the quality of the service. Reference site for my future co

Horrible Horrible service Purchased a photo etch for F6f2 Hellcat on June 29. No where on the 1001 Model Kit web site was there a clear statement that products would be shipped from France!!. On July 6 received an e mail that product had been shipped and I would receive a postal tracking number as soon as available. Never received the tracking number. I telephoned customer service and got a recorded message in French! Sent another e-mail and got response ""will answer as soon as possible."" It is now July 14, and product not received. I live on the US east coast in New jersey so product should have arrived after eight (8) days intransit, unless mailed by boat. Sent another e-mail with the same standard response ""will answer as soon as possible."" I am in the process of notifying Visa that I will not pay the charges to my account because of non delivery. I never had such a terrible experience with model hobby vendors. You are unable to speak with anyone, and recorded telephone messages are in French. I STRONGLY URGE ANYONE CONSIDERING PURCHASING FROM THIS VENDOR TO REMEMBER THAT THE WAREHOUSE SHIPPING POINT IS IN FRANCE AND THAT THERE IS ABSOLUTELY NO COMMUNICATIONS FROM THIS VENDOR AS TO THE STATUS OF AN ORDER other than it was shipped. Personally I do not believe this vendor had the product in stock, and never actually shipped this product. If you live in Canada or the USA beware doing business with this vendor. I am resigned to the fact that my money will not be refunded and is lost. WRP Finally on July 18 received merchandise. It had been mailed from France on July 12 and not July 6 as claimed in the vendor's e-mail. The product was ordered on June 29. Had the vendor been honest as to the date of shipment, and answered my e-mail queries, all this time wasting mess could have been avoided. This organization is a mess, never again will I place an order. They are unable to communicate effectively with the customer.

Horrible Horrible service Purchased a photo etch for F6f2 Hellcat on June 29. No where on the 1001 Model Kit web site was there a clear statement that products would be shipped from France!!. On July 6 received an e mail that product had been shipped and I would receive a postal tracking number as soon as available. Never received the tracking number. I telephoned customer service and got a recorded message in French! Sent another e-mail and got response ""will answer as soon as possible."" It is now July 14, and product not received. I live on the US east coast in New jersey so product should have arrived after eight (8) days intransit, unless mailed by boat. Sent another e-mail with the same standard response ""will answer as soon as possible."" I am in the process of notifying Visa that I will not pay the charges to my account because of non delivery. I never had such a terrible experience with model hobby vendors. You are unable to speak with anyone, and recorded telephone messages are in French. I STRONGLY URGE ANYONE CONSIDERING PURCHASING FROM THIS VENDOR TO REMEMBER THAT THE WAREHOUSE SHIPPING POINT IS IN FRANCE AND THAT THERE IS ABSOLUTELY NO COMMUNICATIONS FROM THIS VENDOR AS TO THE STATUS OF AN ORDER other than it was shipped. Personally I do not believe this vendor had the product in stock, and never actually shipped this product. If you live in Canada or the USA beware doing business with this vendor. I am resigned to the fact that my money will not be refunded and is lost. WRP Finally on July 18 received merchandise. It had been mailed from France on July 12 and not July 6 as claimed in the vendor's e-mail. The product was ordered on June 29. Had the vendor been honest as to the date of shipment, and answered my e-mail queries, all this time wasting mess could have been avoided. This organization is a mess, never again will I place an order. They are unable to communicate effectively with the customer.

Gladly again!

I placed my order on June 9 I pay by bank transfer for moreover also shipping with SDA and I wait.... on June 22 they send me an email where they tell me that my parcel has been shipped but..... asking for information both July 4 and July 11 no answer.....I chat Live with a certain Christofer tells me that the parcel is still there and asking him the tracking number....they send it to me in the afternoon by mail!!!!only that it is not from SDA!!!! I rewrite for information on July 13 and so far no response!!!! They will answer me now????

In June 2016 I purchased a set of colors I paid they sent me the invoice but to date I still have not received anything and we are at 06072016. In an email they wrote me that they had shipped to DHL courier but contacted the courier I was told that they never received the package. Unacceptable and thieving behavior.

Still waiting for my purchase Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended

Still waiting for my purchase Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended

smooth order processing

Site with quite a lot of choice but 2 weeks late for material in stock and supposedly delivered in 7 days ...and it hasn't left their premises yet....and no return mail...Last purchase that's for sure. On the other hand, they're quick to cash in and quick to register the requested refund on their site...We'll have to see how long it takes, though.

Haven't Received my order yet. Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of 1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package

Haven't Received my order yet. Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of 1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package

apart from the delivery time, which was not really respected, everything arrived in good condition with no problems.

Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.

Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.

A cancellation request ignored and yet sent 6 times and before shipping.

Very happy with the way the order was placed and the delivery. I will be recommending this site and the advice I have received.

After 2 months still waiting for my refund 17 june - I've sended several emails, no response, no money back, still waiting for my €138. 12 july: received an e mail after my review on trustpilot, but still waiting for my money.

After 2 months still waiting for my refund 17 june - I've sended several emails, no response, no money back, still waiting for my €138. 12 july: received an e mail after my review on trustpilot, but still waiting for my money.

I am disappointed I ordered a light blue car as mentioned on my order and I received a pink car.

Foreign Languages on Customer Service, I don't speak Chinese. frustrating. I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.

Foreign Languages on Customer Service, I don't speak Chinese. frustrating. I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.

good product samplingbut processing speed needs to be improved

Impeccable service and follow-up - sometimes a shame for the delivery time

I will never order here again I ordered on 09.05.16 because the article was not available I have requested a refund today we have the 06.07.16 and my money has not been transferred back until today although my bank details are available. I think this is outrageous, first you are put off and then suddenly there is no response to emails sent. I can only advise everyone to pay via paypal otherwise you will only have trouble.

The delivery time stated in the article was exceeded by 3 weeks. The reason for this was delivery problems at the supplier, although an existing stock was stated. Overall, not a major problem, but customers should be able to rely on the delivery times stated for orders placed at short notice. Otherwise very satisfied with processing and customer contact.

I would suggest providing all the materials (perhaps in an optional kit) so that you do not have to order separately what is needed to make the model. This would be useful as in my case when the product is intended as a gift.

The product search, purchase and shipping was a smooth, efficient and very satisfactory process.

Everything went well, my son was very happy... just to point out that the delivery time is more like ten days.

order received on time and compliant with no bad surprises

disappointed by the quality of the model ordered poor value for money i will not order again

Ordered two models and one set of decals shipping by DHL courier with surcharge of 12€ approx. Of the two models ordered only one arrives of the other only the decals the shipment instead of express courier is made by regular mail. Absent customer service they do not answer emails nor the phone they are absolutely not customer oriented.

Minor faults on the model, especially the bearings, but smooth delivery

very good arrivato nei tempi, imballaggio ottimo e prezzo conveniente. grazie

very good arrivato nei tempi, imballaggio ottimo e prezzo conveniente. grazie

Order placed on 170516 Payment made on 1805 Still not received on 0306 After several messages where I left my phone number I still have no answer.FIRST to sell and send advertising reactivated to cash but champion in all categories at the level of non-tracking of the customers THE CUSTOMER IS MOCKED.This will be my last order because I do not like to be scammed.CITE A BANNIR ET A FUIR

I purchased a Nobler ARF but due to insufficient packaging it arrived with a crushed wing.