Customer reviews of 1001hobbies

Quite good for rare kits I've purchased a couple of kits from this site. Both were very difficult to find elsewhere let alone at sane prices. Generally this site is a bit on the expensive side for common kits, but for rare/older kits they generally are cheaper. However, they do have real sales which bring normal kits down to more reasonable prices. In my few experiences delivery has been around 3 weeks from their French warehouse to Ireland. That's a bit slower than most other European sites. No problems to report...

Quite good for rare kits I've purchased a couple of kits from this site. Both were very difficult to find elsewhere let alone at sane prices. Generally this site is a bit on the expensive side for common kits, but for rare/older kits they generally are cheaper. However, they do have real sales which bring normal kits down to more reasonable prices. In my few experiences delivery has been around 3 weeks from their French warehouse to Ireland. That's a bit slower than most other European sites. No problems to report...

I have been charged for shipping even though I exceeded the amount that according to their website they promise not to charge you in addition to the delay in receiving the package. One and no

I am satisfied

GOOD FOLLOW UP OF THE ORDER REASONABLE DELAYS BUT PRICES............ WHAT A HORROR!!!!!!!!!!!!! Serge Dumont

Despite a rather long delivery time, I did receive my MS 406 at 132 in a faultless package.

There is a long delay between the order and shipment. Otherwise once the order is shipped it was r

Nickel and perfect packaging trusted site

Site to recommend, no worries

Nothing received after three weeks. Not very serious. I do not recommend it at all

I discovered this site last month and found an exceptional variety of products. This first experience is very satisfying.

delivery a little longer than expected, but everything's fine

very serious has recommended

nothing to add: parcel arrived on time and in good condition.

More than a week late.

The product was returned because it did not meet my expectations. Two weeks later my multiple emails remain unanswered and no refund! ! ! ! For my first order I am very disappointed and angry. I strongly advise you all not to order anything from this site....... ?????

Now the 8/08/16. It's a long few days and still no reply to direct emails and no refund. I would advise you to be wary of this company and shop around. I ordered 2 kits on behalf of my son only to find out the next day that I had ordered the wrong kits. I immediately emailed details cancelling my order and asked for a reply confirming this. Ten days later and after quite a few emails done through the website contact us page as instructed I hve heard nothing, The onle email I have had was one stating......Your order is currently being processed. We are waiting for a product currently being brought by one of our providers. You will be notified as soon as your order is sent. Not the best customer service team. I suspect they want my £83.

Now the 8/08/16. It's a long few days and still no reply to direct emails and no refund. I would advise you to be wary of this company and shop around. I ordered 2 kits on behalf of my son only to find out the next day that I had ordered the wrong kits. I immediately emailed details cancelling my order and asked for a reply confirming this. Ten days later and after quite a few emails done through the website contact us page as instructed I hve heard nothing, The onle email I have had was one stating......Your order is currently being processed. We are waiting for a product currently being brought by one of our providers. You will be notified as soon as your order is sent. Not the best customer service team. I suspect they want my £83.

Placed my order 17 days ago and haven't received it. I placed my order #83653 17 days ago and haven't even received it yet. Not happy!!!!

Placed my order 17 days ago and haven't received it. I placed my order #83653 17 days ago and haven't even received it yet. Not happy!!!!

I am still waiting to receive my order no. 83371. When can I expect to receive the order? ??

so first experience with 1001modellini and it starts immediately bad let's get to the point I place an order of about 100 euro after a few days of waiting 2 models are not available so they make me a voucherx the next order and so far everything in the rules when the package arrives however a model is missing (present in the bubble) in its place rcr car accessories that I did not order and I do not do anything about it. I send email to point out the error no response after 4-5 days I send another one no response. I honestly do not understand how they work so badly and what makes me angry is that I paid more than 100 euros in advance and I am missing material x at least 40!!! this is not a disservice but an almost scam.

I have not received the package and no one from customer service has responded to me.

The only problem is that discounts are always hard to claim....

The soap a little long (holiday period) but efficient.

Nice Decals I did not know that my order was coming from France, being here in the US and ordering something overseas its a scary undertaking. BUT 1001 delivered, not only did my order come through, but also that everything was there and well. I could chat with them to see if my order was delayed and they always were willing to help me with answers and were very friendly. Thanks again 1001 team.

Nice Decals I did not know that my order was coming from France, being here in the US and ordering something overseas its a scary undertaking. BUT 1001 delivered, not only did my order come through, but also that everything was there and well. I could chat with them to see if my order was delayed and they always were willing to help me with answers and were very friendly. Thanks again 1001 team.

A batch of enamel paints was not delivered on time and was therefore no longer usable and was returned to the French address listed on the website. However, no refund was made as a result. Emails were not answered. The ""hotline"" with Berlin number given on the German website consists of a French answering machine. The dealer based in France played dead. There would have been two ways to take legal action, but both would have been complicated and uneconomical. The dealer seemed to be counting on this. Research then revealed the possibility of referring the case to the ""Center for European Consumer Protection"". The time-consuming formalities involved were successful: four months after returning the goods, I received an email from the retailer: 7 juin 12:03 CEST Hello Thank you we will issue the refund as soon as possible. Best regards Guillaume Mortier (1001maquettes) The money has indeed been credited.

fairly accurate model, but the decalcomania is too fragile and tears, so the rendering is not very good

Delivery was on time, but a little slow. Allow about 15 days for delivery.

Fast processing, even in the French overseas departments. Competitive prices. I really appreciated the quality of the service. Reference site for my future co

Horrible Horrible service Purchased a photo etch for F6f2 Hellcat on June 29. No where on the 1001 Model Kit web site was there a clear statement that products would be shipped from France!!. On July 6 received an e mail that product had been shipped and I would receive a postal tracking number as soon as available. Never received the tracking number. I telephoned customer service and got a recorded message in French! Sent another e-mail and got response ""will answer as soon as possible."" It is now July 14, and product not received. I live on the US east coast in New jersey so product should have arrived after eight (8) days intransit, unless mailed by boat. Sent another e-mail with the same standard response ""will answer as soon as possible."" I am in the process of notifying Visa that I will not pay the charges to my account because of non delivery. I never had such a terrible experience with model hobby vendors. You are unable to speak with anyone, and recorded telephone messages are in French. I STRONGLY URGE ANYONE CONSIDERING PURCHASING FROM THIS VENDOR TO REMEMBER THAT THE WAREHOUSE SHIPPING POINT IS IN FRANCE AND THAT THERE IS ABSOLUTELY NO COMMUNICATIONS FROM THIS VENDOR AS TO THE STATUS OF AN ORDER other than it was shipped. Personally I do not believe this vendor had the product in stock, and never actually shipped this product. If you live in Canada or the USA beware doing business with this vendor. I am resigned to the fact that my money will not be refunded and is lost. WRP Finally on July 18 received merchandise. It had been mailed from France on July 12 and not July 6 as claimed in the vendor's e-mail. The product was ordered on June 29. Had the vendor been honest as to the date of shipment, and answered my e-mail queries, all this time wasting mess could have been avoided. This organization is a mess, never again will I place an order. They are unable to communicate effectively with the customer.

Horrible Horrible service Purchased a photo etch for F6f2 Hellcat on June 29. No where on the 1001 Model Kit web site was there a clear statement that products would be shipped from France!!. On July 6 received an e mail that product had been shipped and I would receive a postal tracking number as soon as available. Never received the tracking number. I telephoned customer service and got a recorded message in French! Sent another e-mail and got response ""will answer as soon as possible."" It is now July 14, and product not received. I live on the US east coast in New jersey so product should have arrived after eight (8) days intransit, unless mailed by boat. Sent another e-mail with the same standard response ""will answer as soon as possible."" I am in the process of notifying Visa that I will not pay the charges to my account because of non delivery. I never had such a terrible experience with model hobby vendors. You are unable to speak with anyone, and recorded telephone messages are in French. I STRONGLY URGE ANYONE CONSIDERING PURCHASING FROM THIS VENDOR TO REMEMBER THAT THE WAREHOUSE SHIPPING POINT IS IN FRANCE AND THAT THERE IS ABSOLUTELY NO COMMUNICATIONS FROM THIS VENDOR AS TO THE STATUS OF AN ORDER other than it was shipped. Personally I do not believe this vendor had the product in stock, and never actually shipped this product. If you live in Canada or the USA beware doing business with this vendor. I am resigned to the fact that my money will not be refunded and is lost. WRP Finally on July 18 received merchandise. It had been mailed from France on July 12 and not July 6 as claimed in the vendor's e-mail. The product was ordered on June 29. Had the vendor been honest as to the date of shipment, and answered my e-mail queries, all this time wasting mess could have been avoided. This organization is a mess, never again will I place an order. They are unable to communicate effectively with the customer.

Gladly again!

I placed my order on June 9 I pay by bank transfer for moreover also shipping with SDA and I wait.... on June 22 they send me an email where they tell me that my parcel has been shipped but..... asking for information both July 4 and July 11 no answer.....I chat Live with a certain Christofer tells me that the parcel is still there and asking him the tracking number....they send it to me in the afternoon by mail!!!!only that it is not from SDA!!!! I rewrite for information on July 13 and so far no response!!!! They will answer me now????

In June 2016 I purchased a set of colors I paid they sent me the invoice but to date I still have not received anything and we are at 06072016. In an email they wrote me that they had shipped to DHL courier but contacted the courier I was told that they never received the package. Unacceptable and thieving behavior.

Still waiting for my purchase Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended

Still waiting for my purchase Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended

smooth order processing

Site with quite a lot of choice but 2 weeks late for material in stock and supposedly delivered in 7 days ...and it hasn't left their premises yet....and no return mail...Last purchase that's for sure. On the other hand, they're quick to cash in and quick to register the requested refund on their site...We'll have to see how long it takes, though.