Customer reviews of 1001hobbies

For the moment, I'm storing the models I'll be making later. In my experience, assembly diagrams are not always very clear, and parts are missing from the various racks. Finally, a French manual would be a great help.

First experience on this site and nothing to say, I am completely satisfied with the processing of the order and the condition of the products.

I am deeply disappointed this is an abuse. it was in the section of miniatures of airplanes and at no time it was informed that it was a sticker. THE PRICE OF THE PRODUCT RECEIVED IS EXORBITANT.

I ordered the product that was available on date 1105. They write me on date 2405 that the purchased product was precisely sent on 2405 i.e. well 14 days after my order!!!! I receive on date 2505 (today) a message from DHL telling me that my product will be delivered on 3005!!!!!!!!! Very bad service! i will never buy from this site again

Not disappointed by the quality of the Autoart product but by the delivery time: scale model ordered on 90516 received on 200516 for an announced delivery time of 5 to 7 days. And I didn't even receive a notice telling me that the parcel had arrived on the 20th. I found out myself on the 21st.

Very timely and accurate service

As I did not receive the parcel in due time (my grandson's birthday) I sent a reminder which was not answered. However, the debit from my account was not delayed at all Customer

Excellent products but slow delivery. The products were exactly as described but delivery was rather slow compared with other suppliers.

Excellent products but slow delivery. The products were exactly as described but delivery was rather slow compared with other suppliers.

no problem with the very professional store. But the post office as always...!

So to get an answer from their so-called reactive customer service, you really have to be lucky, then the e-mails you receive are very badly done (see link imgur(dot)comyuJPPNw) and finally the product you receive is in an almost unacceptable state (dusty and broken box!!) I'm very disappointed, I'll never go through 1001maquettes again... Ah finally, the site is not at all secure: customer passwords are""clear"" and are not""hashÃ"" this is really not worthy of an e-commerce site in 2016!

Good supplier sends care and respect of deadlines

Hello I am satisfied with the products delivered and the short delivery times. I would be happy to recommend them to potential buyers. T

On April 04, 2016 I ordered a plate of decals for which "1001 Maquettes" first indicated a delivery between 12 and 1404 by letter as the product requested was not in stock. On 2104 I was finally informed that it would be sent by "priority letter" and a colieco was finally sent with delivery within 5 to 7 days. As of today, May 09, 2016, I still haven't received anything.... My reminders from 2904 have never been answered, and neither have today's reminders from 0905! The "reactive" customer service is absent on every call. The e-mail is unapproachable because I didn't put in the right password, even though I used it to log in to my personal 1001 Maquettes account! The chat is useless. We meow but never get an echo! The "connection" for sending messages directly to their site is a bottomless pit from which nothing ever emerges, but they promise to reply to your truncated return e-mail address! La Poste lco which was provided to me the latter not having had to enter the postal network ..... Bravo 1001 Maquettes for all this accumulation of non-standard performance that prevents us from contacting you effectively and waiting to receive the products without x weeks of delay!!!! I sent a CD for 1.60 EUR in priority mail received in less than 24h For 3.99 EUR of postal charges 1001 Maquettes could have the delicacy to send in letter even green when there is already delay existing.... WHEN WILL THE PLATE BE DELIVERED

since i ordered the 26042016 and received this parcel on 7052016 the parcel has travelled smoothly from amiens (normandy) to pont sur yonne (burgundy). thank you very much.

I have not yet received my order

very rich in products and unique in decl

Waiting three weeks after my order and still nothing at home I find that unacceptable. I will never recommend this site again !!!!

Parcel arrived at the relay point but in poor condition (packaging tape unstuck and parcel half-opened).

This site is one of the ten or so model maker websites I've ordered from. I'm satisfied, even if I found the delivery times a little long on my last order, which justified my rating of 4 stars rather than 5. On the other hand, I was pleased to be able to order a product which is rather difficult to find (Tamiya X20 enamel thinner in 250 ml). It was unavailable, but the alert system worked very well (e-mail alert as soon as the product was available again). The Oupsmodel site offers the same type of service.

1st order and delivery not conform to order!!! Birthday of my son missed

Great, except... Though there was a bit of a delay between when I ordered and when my item shipped, once it was on its way, it got from France to California in under 2 days. I didn't like how the shipper (DHL) sent me updates saying a signature MAY be required. Either it is or it isn't, and I made arrangements to be here when delivery was promised, only to have it show up the next day when I was at work, necessitating my having to pick up my package from the post office. Otherwise my item was perfect, securely packed.

The products are of good quality and the packaging is neat. A little slow to be delivered

We have not yet received the purchase and it has been more than 15 days so I will not be able to make the evaluation until we receive the delivery if it arrives. For the moment to say that we are disappointed and skeptical. it was the gift for my son and he is every day asking when and if it arrives.

Great, except... Though there was a bit of a delay between when I ordered and when my item shipped, once it was on its way, it got from France to California in under 2 days. I didn't like how the shipper (DHL) sent me updates saying a signature MAY be required. Either it is or it isn't, and I made arrangements to be here when delivery was promised, only to have it show up the next day when I was at work, necessitating my having to pick up my package from the post office. Otherwise my item was perfect, securely packed.

I am satisfied with the timely shipment. thank you and good continuatio

very satisfied again and again lg

Item not received. Item not received.

For my purchase the value for money was good the shipping was a little slow however the item arrived in excellent condition.

Item not received. Item not received.

Making online shopping fun

good service, needs to be improved to make it easier to find products in stock

I made 2 orders in the first one after waiting more than a month they tell me that there are 2 products that they do not have and that they send me the order without those products giving me vouchers for the value of those products thus forcing me to repeat the bad experience of buying them again to redeem those vouchers.in my second experience after waiting more than a month again they do the same thing again there is a product that they do not have and they want to give me another voucher.a shame.

I will certainly order some of your products again.

Good evening First of all, thank you for the quality of the service and the follow-up. Two small points in particular. The first concerns the models and associated paintings. I placed my order in two parts: one for the models and one for the paints. But nothing serious. As for the second, the site carries around a slew of cookies (eight of them) and it's unpleasant. Thanks again""little hands"" who prepared my orders. Sincerely B. Giudicel

It has been my first order and everything has been perfect and I am very satisfied.

JD0000851005951150 The order has taken 18 days and without any information about it lousy package protection has arrived with broken essential parts. ANSWER: I have checked as you ask me to do on your website and on it you specify "" the package will be delivered 7 to 9 days after receipt of the "". Now what you could do is verify that my payment was made on the 5th ( invoice #072471 201645) and not the 15th and I received it on the 22nd that is 14 business days and 18 calendar days NOT 7 and NOT 9 something that also has nothing to do with receiving it with broken parts because of the lousy packaging and which you have not mentioned anything about. What is unfair is to give bad service and not admit it to improve it. Gr

Inform customers when there is a delay beyond what is indicated on the page.

I speak to them and they do not answer me I do not understand why they do not clarify me where my order is and give me some solution I have been two weeks and I know nothing is incredible .... I hope you give me an answer as soon as possible and solve my problem.

Fast Shipping for overseas Processing time is long but shipping was fast. Made up the time.