Customer reviews of 1001hobbies

I am satisfied with my order, except that it was not delivered to the place defined but as it is Chronopost that delivered it does not even surprise me, they do what they want.

Purchasing and paying for the item was very easy but the delivery was slow as it is shipped from France and it was held up in US customs for about a week.

I placed an order at the end of October for 3 gunpla, one available immediately, another had just been announced as being back in stock, and the last one was on pre-order, with an estimated delivery date of November. 2 weeks later, just after the withdrawal period, the deadlines were changed, nothing was in stock, everything was postponed to December and January. I'm told to be patient, that one of the models is a very popular product and that if I cancel I lose out, and that in any case, no refund is possible because the right of withdrawal is obsolete. I have to be patient, it's a Christmas present, almost 300€ that I couldn't offer. In mid-December, the deadlines were extended again to the end of January and the end of March. I contact the company at the end of January to ask them to send me a separate shipment, which I would pay for if necessary, as soon as each model is available (I remind you that 2 of them were available in October 2024), as there has been no change in the delivery dates, but they tell me that no, they won't be available. I have no communication on my order tracking, I go on the site, the delivery dates are now for the end of July 2025. As a contractor myself with orders for equipment and supplies abroad, I still wonder about the seriousness of this company and their online stock management, in addition to significant price differences when 2 identical products are sold in their shop with sometimes 15€ difference for the same product, and an evasive customer service that wants to show you that you are not in your rights.
In the meantime, I've been robbed of 300€, a disappointed relative who doesn't understand my apology for his Christmas present and thinks I'm blatantly lying to him so as not to give him anything, and a lot of stress caused by this situation. I'm beginning to think I'll never see the color of these gunpla.

Good. Shipping in own customized packaging.

deilvery little longer

I have received only one of the two products that they say came in the same box. I have been trying to contact them all morning and they hang up on me.

Everything went well.

Figures are good. Delivery took a relatively long time

The models ordered are outstanding,. You can find models that are almost unobtainable. My only note,which makes one very unhappy, is to report on the product sheet that it is available. Instead with my second purchasing experience I have found that the models have to request them from the suppliers and the time is very long. I would like to add that today there are online sellers(see Amazon) where the delivery times are very fast.I understand that you have adopted a sales policy aimed at saving money for logistical facilities, but it would be much better to indicate this clearly before payment. Anyway it is a reliable and well-stocked site, thank you.

Package conforms to order. Ordered in a very busy period, arrived after about 15 days.

Dommage que ce n'est pas en français tu dois amuser pour traduire

Fast delivery. The packaging could be better though. The top was already half loose and I could just see the gundam box lying around.

It is good however sometimes they take a while to ship to Italy, they have a lot of stuff in preorder

Delivery takes a bit long (around 8 weeks)but everything arrived well.

Delivery within 1 week, however, I deplore the incompatibility of the lower and upper triangle brackets with my T2M Pirate XT-C Buggy, even though the website indicated compatibility.

The order was delayed, but at all times I was kept well informed of its progress, right up to the final delivery.

I ordered 3 items listed as available and with delivery in a week, but once ordered, some were listed as to be ordered from the supplier. As a result, the order was delivered 2 weeks late. Having also paid a little more than other vendors who listed the items as unavailable, this annoyed me. There will be no further orders from this site

Long delivery, no doubt due to the holidays ...

Delivery arrived mid-February, and conformed to our order placed at the end of December.

Unfortunately the delivery took a very long time! Apparently the goods are not ordered until you have ordered them yourself. I think that's a shame. But the goods seem to be OK.

Good, nothing to complain about. Would recommend.

Problem with broken Tamiya glue cap, strong smell in the package

Order received almost 1 month after ordering.

nothing to complain about

completely satisfied with my purchase, just disappointed to have had to wait a month for a product that was supposed to be available immediately within 24 hours.

Clearly arranged, many manufacturers, car brands

Am very satisfied

complete order, shipped quickly. Perfect.

Satisfied.

Everything ok; long waiting time, but this was announced

There is always a wide selection of good products you are the best company in Europe.

Order sent 1 month after payment on items in stock refund of postage above 90 € I had to pay the cost of colisimo and not even a commercial gesture when I am a customer for years and I leave on average more than a hundred euro. I will no longer order from you and will no longer advertise on model forums.

It was stated with an estimated delivery time of 3-5 days. In the end it was a little over 2 weeks. But it arrived safely and that's the main thing

It looks like you can buy something on that site that is readily available but I had to wait more than 5 weeks for my stuff. That is absurd in these times. Everything was not shipped until everything was in stock. There had been plenty of other options (tassels were out of stock apparently) but no communication about it. Had I known this, I would have picked other tassels. The stuff was meant for a project over Christmas break so not amused that it wasn't delivered until February. Be-la-che-lish just like that.

Delivery time as stated, goods well packed, only free shipping from €99 did not work.

Very good

As indicated in my mail, the order is unusable due to poor packaging combined with a clumsy delivery service. The website: if it says on the website that an article is in stock then it should actually be in stock. Do not send a mail afterwards," we have ordered it at our supplier". Your stock is not with your supplier but with you directly ready to ship. Tinkerers

Assortment of models good,on-time delivery,..a few more offers or discounts may attract more purchases

Satisfied. Too bad the shipping costs are high.

I'm satisfied with the information on order preparation and the progress of the whole system. I don't have to go looking for information, it just arrives. Bravo .