Customer reviews of 1001hobbies

Poor: only received half of my order! I emailed you guys on Sat so I thought I would hear back from you today but not yet. They shipped me a 1/72 scale Fairey Swordfish instead of a 1/48 scale B-17G Flying Fortress. I assume that you guys will make the order correct but I need to know what to do with the extra model. Thanks

no worries practical site and deadlines respected

Order not yet received

No way to log in this site works badly sent 3 emails without response a real disaster to flee apparently the positive reviews are therefore fictitious. S"" responsive"" misleading.

No way to log in this site works badly sent 3 emails without response a real disaster to flee apparently the positive reviews are therefore fictitious. S"" responsive"" misleading.

Perfect for ordering and tracking. The only downside is the 6-7 day delay between order and delivery (including weekends). Not good

Site to be recommended. Buy with confidence. Product received promptly.

On 03.01.2015 I placed an order on this site with PayPal payment. After 2 days they wrote to me: ""Your order is ready you can access the shipping tracking"". At the time I was surprised because the item had a delivery expectation of 10-12 business days. I thought it was a mistake so I waited a month without receiving the material before asking for clarification. They replied that they would do their best to ship the package as soon as possible (but wasn't it ready a month earlier?). After 2 months after the order and upon my request for explanation they informed me that the material was unfortunately not available that they were canceling the order and would credit my payment back. After 20 days of absolute silence I sent an email to solicit a refund but they did not respond. I waited another 15 days another reminder email but again no response. Another month passes and we are at 12.05.2015 another email from me and as usual they do not respond. As of today 03.06.2015 after 5 months after payment and almost 3 months after order cancellation they still have not refunded me. Finally also the hoax: on the site appears as available the item I had ordered. From what I have more above I leave to those who read me any assessment of the seriousness correctness and professionalism of those responsible for this site.

I placed an order for a material that was in stock according to the web, I made the payment, they confirmed the order and charged my card. And oh surprise a week after confirming the order and charging the card they tell me that they do not have the material. I do not think I will buy again in a store that first charges and then checks if they can fulfill the orders. I have been offered a lot of solutions that I expect to buy something else that they give me a voucher and ultimately a refund. I hope that at the time of reimbursement they will be in as much of a hurry to collect. Fernando M

Everything arrived on time

Takes FOREVER ! Twenty-eight days after ordering, and paying, and no product. No explanation, no nothing. Very unhappy.

Takes FOREVER! Twenty-eight days after ordering, and paying, and no product. No explanation, no nothing. Very unhappy.

since 28:03:2015 i am waiting for my order or refund

the choice of shipments that comply with the order, with correct lead times and packaging without reproc

Shipping time (single shipment by post) a bit long, so no need to worry. But the most important thing is that it's arranged

Easy-to-choose order and reception in the right standards = site appreciated

Retailers are complaining about poor sales! The customer complains about the retail trade!

Ordered on April 29 with models and other in stock at the time of purchase and then patatttttra... out of stock more than a week after ordering, mail from customer service... we change the products ok no probleme et après 15 jours patttaaaattrrra plus en stock non plus avec c""CADEAU"" !!! un ""avoir"" avec des frais de port Tellement commerçant ces gens là?!?! STILL NOT ARRIVED !!!! INTERMINABLE FOR CHILDREN DON'T ANSWER TEL NB: ORDER FROM THE ENGLISH BCP PLUS SERI

2 months of waiting and still no sign of my order...

good order processing with no particular problems

It takes a lot of nerve to ask for an opinion on a material that has NOT yet been received, I think you have a problem. I will NEVER advise anyone to buy your models.

order placed on May 04 it is the 12 no reception so daube or worse ... to sui

total con This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.

total con This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.

No problem at all. Fast delivery and correct packaging

very serious and punctual .

Very satisfied with the diversity of your catalog and the speed of shipment after ordering. In addition, there is no mandatory maximum order.

Site well done good service respected deadlines sites as we would like to find more often ... Only downside: prices a bit high

GOOD BUY AND BETTER RESULT... EXCELLENT PRODUCTS AND SERVICE.

Not the fastest It isnt very clear that they are a French based company, not that that should matter but it can have an effect on delivery times.The kit is fine but in these days of next day and 2 day delivery it was rather slow. It took a week to for them to say it was shipped. Even with the holiday it was 4 days to ship it. It was listed as 'in stock' too.

Not the fastest It isnt very clear that they are a French based company, not that that should matter but it can have an effect on delivery times.The kit is fine but in these days of next day and 2 day delivery it was rather slow. It took a week to for them to say it was shipped. Even with the holiday it was 4 days to ship it. It was listed as 'in stock' too.

order processed as quickly as possible

Good site.correct prices.fast delivery.multiple choices.

good but long delivery time

Order tracking information is very well rendered

The products correspond completely to the product presented on the site! The only drawback is that the items advertised as available in 24 hours all took a week to arrive.

I placed my order on 18.01.2015 and paid immediately but never received anything. customer service only got in touch on 4.02.2015 after I had already sent several emails. here is the wording of the email: Sorry for the late reply. I contacted our logistician about your order. I will reply to you as soon as possible with more information. With kind regards The customer service 1001modellbau.de Since then I have heard nothing more from them, although I had sent a few more e-mails, I asked them to send me my money back or the goods. I will never order here again.

Great store, good range Great store, good range. Good for some hard to find stuff. A little pricey sometimes.

Great store, good range Great store, good range. Good for some hard to find stuff. A little pricey sometimes.

the products are good and good value for money. The service that warns you when a product that is not available will be available again is a very good thing. On the other hand, the shipping time between placing an order and receiving it could surely be improved.