1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Abnormally long lead times of several weeks Unplayable soap Missing products
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Response from 1001hobbies
njour Monsieur,
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that this product was not delivered to us by our supplier. In accordance with our company's procedures, we have simply withdrawn this product from your order (a refund request is in progress for this product).
We're very sorry that you didn't take customer service's action into account. Customer service is now available from 10am to 1pm and from 2pm to 5pm. Following a computer problem, we encountered problems with our switchboard, preventing our customers from contacting us.
We apologize for any inconvenience.
Yours faithfully
1001 Hobbies Customer Service.
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Jean Pierre F.
Rating: 4 out of 5
following a purchase from 10/01/2025
Dommage que l'on et pas prévenue du tant d'attente des commandes car pour ma part celà fait 2 mois que j'avais commandé et cela a été très long 🤔🤔sans cela se que j'ai commandé et conforme a mais attente mercii 😉😉
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Bernard C.
Rating: 1 out of 5
following a purchase from 22/02/2025
More than slow! An item to put in an envelope: 15 days! Pathetic! They don't realize that this trinket is needed to move a model forward, so we make another one: not from them......
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Response from 1001hobbies
Good afternoon, sir,
We apologize for the delay. However, we would like to remind you that this product is an item with a long shipping time, i.e. between 2 and 4 weeks, as specified on the product sheet as well as in your order confirmation.
We regret that this information has not been taken into account.
We apologize again for the delay.
Sincerely
1001hobbies
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Pierre W.
Rating: 1 out of 5
following a purchase from 26/02/2025
Delivery took a long time and the figurine is not worth that amount. Too bad!
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Response from 1001hobbies
Hello, We regret your opinion and apologize for this incident. The delay you noticed corresponds to the restocking time with our supplier. As soon as we received the product, we shipped it in accordance with our contractual obligations. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team
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Louis J.
Rating: 1 out of 5
following a purchase from 25/02/2025
Postage 30 euros, customs 22.95 CHF. No wonder China is flooding the market. Free postage and customs. Your service is good, but collaboration is impossible.
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Response from 1001hobbies
Hello,
Thank you for sharing your opinion. We understand your frustration regarding shipping and customs fees. Indeed, these fees are beyond our control and are largely related to international regulations. We strive to offer competitive rates, but unfortunately these fees can sometimes make the experience more expensive, especially for international shipments.
We appreciate your feedback and look forward to providing you with a more pleasant experience in the future. Please do not hesitate to contact us if you have any questions or specific requests.
Best regards,
The 1001Hobbies team
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Vicente S.
Rating: 4 out of 5
following a purchase from 25/02/2025
The first order arrived safely
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Vittorio A.
Rating: 4 out of 5
following a purchase from 05/03/2025
Good
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Felix C.
Rating: 4 out of 5
following a purchase from 04/03/2025
Received the three orders placed, one, the large model, came unsealed I do not know if it is complete is a gift and tell me and the set of dolls came with loose istrucciones and support frame party if it does not affect the figures, but is bad and sloppy, not warned
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Alberto C.
Rating: 4 out of 5
following a purchase from 28/02/2025
Good prices and fast delivery
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Roman P.
Rating: 1 out of 5
following a purchase from 08/02/2025
The model is fine. The paint set is bad (some jars are half empty and dry, others are filled with too much water). Delivery time is very bad (1 month wait).
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Response from 1001hobbies
Good morning, We regret your comment and apologize for the inconveniences caused. We invite you to contact our customer service as soon as possible so that we can find a suitable solution to your situation together. We remain at your disposal. Sincerely, The 1001Hobbies team
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Xavier M.
Rating: 4 out of 5
following a purchase from 02/03/2025
Delay a bit lo g
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José Luis I.
Rating: 1 out of 5
following a purchase from 08/01/2025
Delay of 2 months in the shipment of 6 products, 1 is incorrect and 2 others are missing for shipment. A real failure on their part and I am also not satisfied that the products sold to me at the beginning of January are now asking me to place another order to replace them with others. I am not satisfied with this solution. I want a refund for the money paid for the products not received and also for the incorrect order received.
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Response from 1001hobbies
Good morning, We sincerely regret this incident and apologize for the inconvenience caused. When placing your order, you selected 6 products, 3 of which had a long delivery time and needed to be ordered from our supplier in England. Due to these ordering times, your order remained blocked until it was 100% complete. To accommodate you, we unlocked the order and shipped the 4 available products. At your request, 2 undelivered products were refunded. Additionally, as soon as you informed us that the received product was not suitable for you, we immediately organized its return and proceeded with your refund as soon as possible. We hope this solution meets your expectations and we remain at your disposal for any further questions. Sincerely, 1001hobbies
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Denis P.
Rating: 4 out of 5
following a purchase from 03/03/2025
Fast and compliant
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Ambrosio Jesus M.
Rating: 4 out of 5
following a purchase from 22/02/2025
All ok
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Christine T.
Rating: 4 out of 5
following a purchase from 28/02/2025
Perfect, order was fast
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Jean François C.
Rating: 4 out of 5
following a purchase from 02/03/2025
Different delivery method for 2 identical orders. Registered letter more interesting than CHRONOPOST.
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Eric B.
Rating: 4 out of 5
following a purchase from 18/02/2025
Serisszeri3
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Juan José P.
Rating: 4 out of 5
following a purchase from 10/02/2025
Very good and at a good price, but I had to wait a long time for delivery.
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Guido S.
Rating: 1 out of 5
following a purchase from 13/01/2025
Ordered and delivery took 3 weeks longer than the indicator delivery date .
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Jan S.
Rating: 4 out of 5
following a purchase from 27/01/2025
Clear
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Response from 1001hobbies
Thanks for your comment! We're glad you found the site uncluttered. Hopefully you will come back to us soon!
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Eric P.
Rating: 4 out of 5
following a purchase from 27/01/2025
HI VOUS ME METTEZ DES POINTS POUR 14.99 E VOUS LIVREZ BEAUCOUP TROP TARD A EBAY J'AI MES COLIS 3 A 4 JOURS SINON VOUS AVEZ BEAUCOUP DE CHOIX MERCI
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Response from 1001hobbies
Hello, thank you for your feedback! We're delighted that you like our choice of products. Regarding delivery, we understand your frustration and are doing our best to reduce delays.
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Willem P.
Rating: 1 out of 5
following a purchase from 17/01/2025
Delivery not in order!!! We are still missing part of our order. Request for correct invoice remains unanswered.
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Laurent A.
Rating: 1 out of 5
following a purchase from 30/08/2024
I returned my order on January 31st, 1001hobbies received it on February 5th - more than 20 days ago - and I'm still waiting for my refund... No reply to my e-mails, little or no responsiveness from customer service, no communication...
To be avoided!
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Response from 1001hobbies
Hello Sir, We regret this incident and sincerely apologize. We would like to inform you that we have received your return and are still waiting for your bank details, as mentioned in our e-mail of February 17 at 10:41. Indeed, after 6 months, credit card details are cancelled by our computer systems for security reasons. As soon as we receive this information, we will proceed with the refund of your order. Best regards, 1001hobbies
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Carles P.
Rating: 4 out of 5
following a purchase from 23/01/2025
A more forceful description of the product is missing; especially in new products.
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Response from 1001hobbies
Thank you for your comment. We take your suggestion into consideration and we will work on providing more detailed descriptions, especially for new products. We really appreciate your feedback and hope your next experience will be even better. have a great day!
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Zacharie James Iris Gaeaf G.
Rating: 4 out of 5
following a purchase from 16/11/2024
A bit pricey for a HG but it was a kit that was hard to find, and I appreciate them being able to supply it.
Response from 1001hobbies
Thank you for your feedback! We understand that some items can be priced higher, especially when they're hard to find, and we’re glad we could provide you with the kit you needed. We appreciate your support and hope to assist you again soon!
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Jean Francois M.
Rating: 4 out of 5
following a purchase from 13/01/2025
TOTALLY SATISFIED WITH THE SERVICE (parcel tracking, secure payment...).
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted that you are satisfied with our parcel tracking and secure payment system. See you soon for your next order!
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Guinchard J.
Rating: 1 out of 5
following a purchase from 30/01/2025
check your stock before putting it up for sale
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Response from 1001hobbies
Mr. Guinchard, We regret this inconvenience and apologize for the delay in processing your order. We would like to emphasize two important concepts on our site: Products available: These items are in stock with our supplier and are the subject of a special order for you. Products "available - dispatched today": This means that the products are in stock in our logistics warehouse and can be dispatched within 2 to 3 days. Please do not hesitate to contact us if you have any questions. Best regards, 1001hobbies
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Alain A.
Rating: 4 out of 5
following a purchase from 20/02/2025
I am satisfied with my order, except that it was not delivered to the place defined but as it is Chronopost that delivered it does not even surprise me, they do what they want.
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Response from 1001hobbies
Thank you for your feedback! We're delighted that you're happy with your order, but we're sorry about the delivery problem. Unfortunately, some carriers can sometimes change the drop-off point. Please contact us at [email protected] if this happens again, and we'll see what we can do to improve the experience.
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Norman J.
Rating: 4 out of 5
following a purchase from 28/01/2025
Purchasing and paying for the item was very easy but the delivery was slow as it is shipped from France and it was held up in US customs for about a week.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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'Chin' M.
Rating: 1 out of 5
following a purchase from 21/10/2024
I placed an order at the end of October for 3 gunpla, one available immediately, another had just been announced as being back in stock, and the last one was on pre-order, with an estimated delivery date of November. 2 weeks later, just after the withdrawal period, the deadlines were changed, nothing was in stock, everything was postponed to December and January. I'm told to be patient, that one of the models is a very popular product and that if I cancel I lose out, and that in any case, no refund is possible because the right of withdrawal is obsolete. I have to be patient, it's a Christmas present, almost 300€ that I couldn't offer. In mid-December, the deadlines were extended again to the end of January and the end of March. I contact the company at the end of January to ask them to send me a separate shipment, which I would pay for if necessary, as soon as each model is available (I remind you that 2 of them were available in October 2024), as there has been no change in the delivery dates, but they tell me that no, they won't be available. I have no communication on my order tracking, I go on the site, the delivery dates are now for the end of July 2025. As a contractor myself with orders for equipment and supplies abroad, I still wonder about the seriousness of this company and their online stock management, in addition to significant price differences when 2 identical products are sold in their shop with sometimes 15€ difference for the same product, and an evasive customer service that wants to show you that you are not in your rights.
In the meantime, I've been robbed of 300€, a disappointed relative who doesn't understand my apology for his Christmas present and thinks I'm blatantly lying to him so as not to give him anything, and a lot of stress caused by this situation. I'm beginning to think I'll never see the color of these gunpla.
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Response from 1001hobbies
Hello Sir, We sincerely regret this incident and apologize for the situation. We would like to point out that the product MG 1/100 FREEDOM GUNDAM Ver.2.0 - Shipped within 1 week was indeed available from our supplier. However, we unfortunately took position too late to expect delivery within this timeframe. The product is now available for pre-order, with a new release date of March 28, 2025. The other two products, Gundam Gunpla MG 1/100 Providence Gundam and Gundam Gunpla NG 1/100 15 Akatsuki Gundam, were on pre-order, as clearly indicated on our website. Please note that pre-order release dates are subject to change without notice by the manufacturer. In accordance with our terms and conditions and the information on pre-orders, cancellation is possible, but will incur a cancellation fee of 25%. However, we study each case individually and are fully aware of the importance of the quality of service we wish to offer our customers. Regarding the order split request, we offer this option at no extra charge for orders like yours. We understand our customers' impatience and do our best to offer maximum service. As far as price differences are concerned, we match the prices of our various suppliers. We work with more than 50 suppliers to offer a wide range of references and to satisfy our customers to the best of our ability. If you wish to cancel your order, simply send an e-mail to our customer service department. We will get back to you within 48 hours. We thank you for your understanding and remain at your disposal for any further questions. Best regards, 1001hobbies
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J. V.
Rating: 4 out of 5
following a purchase from 08/02/2025
Good. Shipping in own customized packaging.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Turgut B.
Rating: 4 out of 5
following a purchase from 28/01/2025
deilvery little longer
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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David P.
Rating: 1 out of 5
following a purchase from 28/01/2025
I have received only one of the two products that they say came in the same box. I have been trying to contact them all morning and they hang up on me.
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Bernard H.
Rating: 4 out of 5
following a purchase from 01/02/2025
Everything went well.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Jean B.
Rating: 4 out of 5
following a purchase from 23/01/2025
Figures are good. Delivery took a relatively long time
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Angelo I.
Rating: 4 out of 5
following a purchase from 14/01/2025
The models ordered are outstanding,. You can find models that are almost unobtainable. My only note,which makes one very unhappy, is to report on the product sheet that it is available. Instead with my second purchasing experience I have found that the models have to request them from the suppliers and the time is very long. I would like to add that today there are online sellers(see Amazon) where the delivery times are very fast.I understand that you have adopted a sales policy aimed at saving money for logistical facilities, but it would be much better to indicate this clearly before payment. Anyway it is a reliable and well-stocked site, thank you.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Francois C.
Rating: 4 out of 5
following a purchase from 25/12/2024
Package conforms to order. Ordered in a very busy period, arrived after about 15 days.
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Response from 1001hobbies
Thank you for your return! We're delighted that your parcel is as ordered, and thank you for your patience during this busy period. See you soon for a new order!
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Marc B.
Rating: 4 out of 5
following a purchase from 02/01/2025
Dommage que ce n'est pas en français tu dois amuser pour traduire
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Response from 1001hobbies
Thank you for your feedback! We understand that the lack of French instructions can be an inconvenience. We take note of your comment and will do our best to improve this in the future. If you need any help with translation, please don't hesitate to contact us!
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Joren B.
Rating: 4 out of 5
following a purchase from 04/02/2025
Fast delivery. The packaging could be better though. The top was already half loose and I could just see the gundam box lying around.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Stefano H.
Rating: 4 out of 5
following a purchase from 05/02/2025
It is good however sometimes they take a while to ship to Italy, they have a lot of stuff in preorder
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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