Customer reviews of 1001hobbies

Before the parrafada I'm going to write summary: I was treated rude vulgarly rude and did not even bother to try to help me. I ordered the model of an Audi Quattro to give it to my father for his birthday on September 24. I was sure it would not arrive for his birthday on the 29th but it said 1 to 2 weeks so I told my father with excitement. Through the DHL tracking number I saw that it left on September 24th and I thought this is going well. I didn't give it any more thought since I was going on a trip and that it would arrive while I was away. Great my surprise to see that when I arrived on October 24 it was still not there. I finally remembered to call today October 28. I was surprised that the number was french even though I was on 1001maquetas.es but well, I defended myself and called. I started well by simply asking if they knew what was the reason for the delay in delivery. The guy told me (I would call him gentleman or gentlewoman if he had had a minimum of modale Spain that he expected if it had only been 5 weeks. I told him that the website did not specify that. He told me in a bad way that it was obvious. I told him that he could at least ask me for the order number before assuming things. Once again in a bad mood he told me well if it makes you excited give it to me. After giving it to me he told me that if I had bought the normal non-urgent transport I could wait several more weeks. I told him correctly that there was no ticket as of September 25. He told me to talk to DHL. At this point I was already pissed off because of the bad treatment I was getting from the 'asshole' (excuse me) speaking to me in French. I told him in a correct but angry way that I had ordered from 1001maquetas not DHL. He told me to wait for him. I told him what kind of service is that. And his answer"""the one I'm giving"". I told him that if he was not going to help me or talk to me in the right way being that I was the customer I wanted my money back. He replied: That's what we will do. And he HANGED UP on me. I have been working in customer service for a company for 13 years and this is the 2nd worst service I have ever seen and I am fixed by work default. I will never order again and I do not recommend it to anyone.

A Rocky start but they delivered the product! One thing I am not used to is a vendor who charges a CC before they ship! This is not the norm here in the US! I ordered a brand new armor kit which they indicated they had in stock but they really did not! It took them 3 weeks, but they did ship the kit and it was received in good condition. Will I order from them again? Yes, but I will inquire about availability first, rather than rely on what is posted on the site. They have a tremendous selection of kits and I believe there heart is in the right place but they do need to pay more attention to updating stock level information on the site.

A Rocky start but they delivered the product! One thing I am not used to is a vendor who charges a CC before they ship! This is not the norm here in the US! I ordered a brand new armor kit which they indicated they had in stock but they really did not! It took them 3 weeks, but they did ship the kit and it was received in good condition. Will I order from them again? Yes, but I will inquire about availability first, rather than rely on what is posted on the site. They have a tremendous selection of kits and I believe there heart is in the right place but they do need to pay more attention to updating stock level information on the site.

nothing to say ........ciao

I am very satisfied with this site and the telephone service is perfect, attentive and accommodating in the event of a problem.

Impeccable service, parcel delivered on time, nothing to complain about. On the other hand, as a general rule, I find the base price of the models very reasonable.

So far, so good Finally found what I've been looking for - just received the kit, looks good so far.

So far, so good Finally found what I've been looking for - just received the kit, looks good so far.

Accurate and the packages are intact .

First order placed on 02072013 received on 10102013!!... More than three months late for items announced as being in stock and supposed to be delivered in 48h!!!! But since I'm patient, let's admit this first point. The 02102013 1001 maquettes sends me an e-mail to tell me that part of my order has been cancelled and that a voucher has been generated to compensate me. Why didn't they reimburse me? So I end up with a €12 voucher instead of my three cans of paint. I decided to use it to order an equivalent product from another manufacturer, marked as being in stock. By the way, I notice that the unavailable products for which I had to wait three months are still listed as being in stock on your site... No comment. My three jars in my basket, I decide to finalize the purchase when I realize that I still have to pay the shipping costs! As a result, I have to pay twice! Unacceptable! My patience was already beginning to wear thin with your repeated delays, but this time it's the last straw!

Good site where to buy all kinds of collectible models however there are many things to improve among many the authentication of the 'account. I do not know if it is my problem but it does not accept my password when I login it always tells me authentication failed. However it is a site to recommend for those who do not demand so much

GREAT SERVICE MAYBE SHIPPING PRICES A LITTLE HIGH

Only one regret: That all the paints are not supplied!!!!

un cite sens probleme pour les commandes.

I got a head start on Christmas and my father wanted a new model. Well it's done, the service is impeccable and the speed of processing the order quite acceptable. It took two weeks from the time the order was placed to receipt, which for me is normal. I would also like to underline the excellent follow-up by the site coordinators. Now I just have to wait and see the smile on my dad's face. Thanks again to the whole team

Yes, I can confirm that! From stock to delivery, the order was honoured quickly and the exchange of information was correct and in line with what professionalism expects.

Very good overall, it's a pity that the delivery time is long, not to say very long.

Good place to shop---- The only thing I could fault is the high cost of shipping---but I know this is a way to keep the kit prices low--a back handed way to keep the bottom line in the black--& stay in business ---

Good place to shop---- The only thing I could fault is the high cost of shipping---but I know this is a way to keep the kit prices low--a back handed way to keep the bottom line in the black--& stay in business ---

The big plus: the search engine: you can search for the model you need by scale, type of model (vehicle, civilian military aircraft, etc.), country, etc. Slight disadvantage compared with competitors: the price, which is systematically a few euros higher for exactly the same model.

Good variety of products. Delivery within the stipulated time. Good packaging.

Item shipped gorgeous delivery time excessively long 14 days for delivery!!!!

nothing to complain about very good store .

duration of 14 days from order to receipt of the goods is too long even if the goods come from france. furthermore the price is quite high as other providers offer 13 cheaper. according to dhl the shipping of 2 kg probably costs 995 in my case the package was 300g and therefore i found the shipping costs too high. greetings

on-time delivery product as ordered nothing to worry about

Serious and well-supplied site. Fast service. Nothing to redire

good service no real complaints Good service no real complaints. It took awhile to get order but apparently it camd from overseas.

Normal delivery timegood notification.

good service no real complaints Good service no real complaints. It took awhile to get order but apparently it camd from overseas.

purchasing from 1001modelkits.com was an easy and faultless procedure!!! I'm very pleased with my order from 1001modelkits.com and i'll be their customer!!!

purchasing from 1001modelkits.com was an easy and faultless procedure!! I'm very pleased with my order from 1001modelkits.com and i'll will be their customer!!!

As mentioned above

Quick delivery even in the summer period.

not very fast

Nominal processing. There's just the delay to improve

Everything went well from ordering to delivery. However, the shipping costs and the shipping time leave something to be desired. Something should change there.

1001 modellbau keeps what it promises goods ok delivery time ok

I'm disappointed because on arrival 1 of the 2 z750 motorcycles was broken in my parcel so my opinion is very negative.

after several orders I have had no complaints to make nothing to complain about with a plus compared to other sites selling models shipping costs start at 490 while all others start at 690 - after a while it makes a difference - the choice of brands is important for the collector that I am all

delivery times a little long. Why not offer free delivery?