1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Thank you for your comments. We are glad that everything went well overall. If you need anything for a future order, please don't hesitate to contact us!
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Marco H.
Rating: 4 out of 5
following a purchase from 25/10/2024
Fine
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Response from 1001hobbies
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Tom N.
Rating: 4 out of 5
following a purchase from 13/10/2024
The delivery took longer than expected and my address was not given correctly but the support was able to solve the problem in time and the package arrived undamaged so everything was great except for the delivery time.
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Response from 1001hobbies
I am sorry to hear that there was a delay in delivery and an address error. However, I am pleased that the support team was able to solve the problem quickly and that the parcel arrived undamaged. We will continue to work on improving delivery times. Thank you for your understanding and patience!
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Efflam M.
Rating: 4 out of 5
following a purchase from 16/11/2024
Quite satisfied!
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Response from 1001hobbies
Thank you for your feedback! We're glad you're satisfied. If you have any suggestions or questions, please let us know. We hope to see you soon!
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Chartier F.
Rating: 1 out of 5
following a purchase from 20/11/2024
Good evening, I ordered a 1/10 Ferrari Tamiya body and I received something else, a game box.
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Response from 1001hobbies
We apologize for the inconvenience concerning your order. It seems that there was a preparation error. We will do our best to resolve this quickly and send you the correct body. Thank you for your patience and understanding.
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Lilia M.
Rating: 1 out of 5
following a purchase from 11/11/2024
The package was open
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Response from 1001hobbies
We're sorry to hear that your package arrived open. This does not reflect the quality of service we strive to provide.
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Felipe V.
Rating: 1 out of 5
following a purchase from 28/08/2024
PLEASE DO NOT BUY HERE! My experience was disastrous, please do not buy here, they have terrible customer service and do not allow you to cancel orders. My order took months to arrive. when I tried to contact them by phone to ask for updates on my order they asked me to be patient as we had a mutual commitment, after weeks of not knowing anything I tried to cancel my order due to this situation and my calls went unanswered and my emails took almost a week to be answered. They would not let me cancel my order and sent me a very poorly packaged package with damage to the product boxes.
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Response from 1001hobbies
We are really sorry to hear about your negative experience. We understand how frustrating it must be when there are delays. We take your feedback seriously and will look into the issues you have raised to improve our service.
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Abdelilah K.
Rating: 1 out of 5
following a purchase from 28/10/2024
Very long delay!!! Very bad, delivery of an incomplete package thank you for proceeding to my refund of the other part thank you
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Response from 1001hobbies
We apologize for the inconvenience concerning your order. We have forwarded your refund request to the appropriate department for processing as soon as possible. You will receive a confirmation as soon as this is done. Thank you for your patience.
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Jacky G.
Rating: 4 out of 5
following a purchase from 09/11/2024
it's the first time I've made this kind of miniature, because before I only made car or boat models. well, I'm not disappointed.
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Response from 1001hobbies
It's great that you've tried the figurines! If you need any advice for this new adventure, don't hesitate to ask me.
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Jean-Pierre F.
Rating: 4 out of 5
following a purchase from 05/11/2024
A valuable source of supply for model making.
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Response from 1001hobbies
Thank you for your feedback! We're happy to be a valuable resource for your modeling needs. Please come back again to discover even more products and new products.
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Rudie A.
Rating: 1 out of 5
following a purchase from 12/10/2024
After emailing if the Mercedes would be the correct model it was claimed that it was. The final model I received was an American model. Too bad!!!
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Response from 1001hobbies
We are sorry to hear that the model delivered did not match your expectations. We understand that this is disappointing. We will make sure that you receive prompt assistance. Please feel free to contact our customer service team to resolve the issue. We want to make sure you receive the right products.
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Paolo G.
Rating: 4 out of 5
following a purchase from 27/10/2024
Average navigation, products ok
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Response from 1001hobbies
Thank you for your feedback! We're glad you were satisfied with our products. We will take into account your comment on navigation to continue to improve the shopping experience. Don't hesitate to come back for your next purchases!
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Franco F.
Rating: 4 out of 5
following a purchase from 12/11/2024
Good products and arrived without any problems.
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Response from 1001hobbies
Thank you very much for your positive comment! We are happy that the products were to your liking and arrived without any problems. See you soon for a new order!
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Erick N.
Rating: 4 out of 5
following a purchase from 10/11/2024
Interesting promotion, parcel delivered on time, a little damaged but not the model.
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you were interested in the promotion and that the model arrived in good condition, despite the slightly damaged packaging. We'll be taking note of your comments on the packaging in order to improve. See you soon for a new order!
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Frederic M.
Rating: 4 out of 5
following a purchase from 03/11/2024
My order arrived incomplete. I hope to receive the rest soon.
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Response from 1001hobbies
We apologize for the inconvenience. Please be assured that we will do our utmost to ship you the missing items as soon as possible. Thank you for your patience and understanding.
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Dennis K.
Rating: 4 out of 5
following a purchase from 28/10/2024
Always neatly delivered Customer service is top! Definitely order again
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Response from 1001hobbies
Thank you for your great feedback! We're glad you're happy with our delivery and customer service. We look forward to serving you again on your next order!
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Philippe G.
Rating: 4 out of 5
following a purchase from 23/10/2024
Navigation is not always easy when you want to go back. You have to start from the beginning. But maybe I missed a step?
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Response from 1001hobbies
Thank you for your feedback! We apologize for the inconvenience. It's possible that navigation can be improved. Please check if your browser is up to date or try another method to return to the previous page. We'll take note of your comment to optimize your experience.
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Carlos T.
Rating: 4 out of 5
following a purchase from 04/11/2024
Shipping a little long for a store in my own country.
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Response from 1001hobbies
We are sorry to hear that you experienced a delay in your shipment. We appreciate your understanding and are constantly working to improve delivery times. If you have any specific concerns about your order, please do not hesitate to contact us and we will be happy to assist you.Thank you for your patience!
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Leo D.
Rating: 1 out of 5
following a purchase from 30/09/2024
Long delivery time because they also have to order it first and then they say it is in stock but they just lie. Will never order anything there again either, I will order it myself from America
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Response from 1001hobbies
We're sorry you had this negative experience. . We will investigate this internally and make sure it doesn't happen again. If you need further assistance, please don't hesitate to contact us. We look forward to helping you again in the future.
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Christian A.
Rating: 4 out of 5
following a purchase from 10/11/2024
No Reviews
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Response from 1001hobbies
Thank you for your feedback. If you have any questions or would like to share your impressions in more detail, please don't hesitate to contact us. We're here to help!
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Alejandro L.
Rating: 4 out of 5
following a purchase from 07/11/2024
Good deal, and fast, delighted.
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that you are satisfied with the treatment and the speed of the service, we hope to see you again soon!
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Rudy R.
Rating: 1 out of 5
following a purchase from 17/09/2024
I pre-ordered two limited edition cuddly toys, but after a four-week delay I only received one, while both were invoiced. Since then, my emails and phone calls have not been answered. Impossible to get a refund. This site is a scam.
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Response from 1001hobbies
We apologize for the situation and the delay. We fully understand your frustration. Please be assured that we will contact you as soon as possible to resolve this issue and process your refund request. Thank you for your patience and understanding.
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Deirdre R.
Rating: 4 out of 5
following a purchase from 30/10/2024
My only issue was shipping. The box came destroyed. Semi taped by USPS on one end and totally open on the other. I was worried as I opened thinking the smaller items had plenty of room to slip out, but to my delight, the order was intact. It had a good amount of brown packaging paper. I’m sure that is why nothing was able to escape. Im are my grandson will enjoy completing this model.
Response from 1001hobbies
Thank you for sharing your feedback! We're sorry to hear about the condition of the box upon arrival. It's great to know that despite the packaging issues, everything arrived intact and your order was well protected with the packaging paper. We hope your grandson enjoys completing the model! If you need anything else, feel free to reach out.
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Jacqueline D.
Rating: 4 out of 5
following a purchase from 04/11/2024
The delivery was a little long, but I received it well. However, the battery assembly is faulty, the wires are reversed, so I had to cut the wires and adapt them to my device with tape (comparison made with the original product).
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Response from 1001hobbies
Thank you for your detailed feedback . Your satisfaction is our top priority!
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Roberto G.
Rating: 4 out of 5
following a purchase from 23/10/2024
Great service, excellent communication and marked professionalism.
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Response from 1001hobbies
Thank you so much for your feedback! We are happy that you are satisfied with our service, communication and professionalism. We remain at your disposal for any other needs!
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Marco B.
Rating: 1 out of 5
following a purchase from 17/10/2024
Very bad it says on the website how much is still in stock then they say it is out of stock
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Response from 1001hobbies
We are very sorry you had this experience. . We understand your frustration and will investigate further internally to ensure this does not happen in the future. Please do not hesitate to contact us for further assistance, we would be happy to resolve this issue for you!
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Thomas D.
Rating: 1 out of 5
following a purchase from 15/10/2024
Only problems with this site I received 1 product out of 2 but that was none of the 2 products I ordered and 0 refunds...
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Response from 1001hobbies
We are very sorry for this situation and the inconvenience it has caused. We understand your frustration with this error. Please rest assured that your order is being processed and will be refunded as soon as possible. We thank you for your patience and remain at your disposal should you have any questions.
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Aurore V.
Rating: 1 out of 5
following a purchase from 12/10/2024
My order arrived incomplete after an eternally extended delivery time of over a month. I still haven't received any feedback from customer service regarding this order and the lack of a product.
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Response from 1001hobbies
We are sorry to hear that your order has been so delayed and has arrived incomplete. We understand that the long wait and lack of follow-up is frustrating. Please be assured that we are taking your situation into account and will immediately contact our customer service department for priority follow-up. We thank you for your patience and apologize for the inconvenience. We remain available for any further questions and to ensure that you receive your complete order as quickly as possible.
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Robert F.
Rating: 1 out of 5
following a purchase from 23/10/2024
Order placed on Tuesday and expected to be delivered on Thursday. Delay reported immediately. Half of order received 10 days later. Other half cancelled and PROMISE of refund (pending).
Blatant lack of professionalism. Take a leaf out of AMAZON's book (for the better). I will not order again. I hope to be reimbursed for half my order soon. A site to forget.
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Response from 1001hobbies
We sincerely apologize for this disappointing experience and fully understand your frustration. This delay and partial cancellation of your order does not reflect the level of service we strive to maintain. Please be assured that your refund is on its way and that we are doing our utmost to speed up the process. We thank you for your patience and your feedback, which will help us to improve our services. Please do not hesitate to contact us again for any necessary follow-up.
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André L.
Rating: 4 out of 5
following a purchase from 17/09/2024
The scales of the models are not always marked, but there is great diversity.
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Response from 1001hobbies
Thank you for your feedback! We've taken careful note of your comment about the lack of clear indication of scales on certain models. This is an important point, and we'll be working on improving it to offer even greater transparency. In the meantime, we're delighted that you like the diversity of our offer! If you have any other suggestions or questions, please let us know. We hope to see you soon!
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Loane L.
Rating: 4 out of 5
following a purchase from 05/11/2024
Great! Some parts are quite fragile and can't be twisted ad infinitum: you have to get the hang of it pretty quickly. Also, the coloured coatings flake off easily if you make a wrong move, which adds a little challenge.
Very fun to make and easy-to-follow instructions!
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Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that you enjoyed the experience, despite the minor challenges encountered with some parts. It's true that some models can require a little care, but that's also part of the charm of the assembly! ️ Don't hesitate to let us know about your next creations, and see you soon for new adventures!
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Patrick G.
Rating: 4 out of 5
following a purchase from 24/10/2024
1001 has nothing to do with it, but I'm unhappy with the product: for 300 euros, it doesn't come with metal barrels or mats, even though they appear in the assembly photos.
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Response from 1001hobbies
Thank you for your feedback and we understand your disappointment. We are sorry that the product did not meet your expectations. Although we are not responsible for any differences between the assembly photos and the final product, we encourage you to contact our customer service department to find a solution. We're always here to help you solve this kind of problem. Thank you for your understanding!
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Anneke B.
Rating: 4 out of 5
following a purchase from 27/10/2024
Neat delivery , nice product at a good price. Delivery took a little longer than expected
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Response from 1001hobbies
Thank you so much for your feedback! Glad to hear you're happy with the product and price. We are doing our best to make delivery faster, and we hope the next experience is even smoother!
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Christian P.
Rating: 4 out of 5
following a purchase from 02/10/2024
Despite some delays for the 1st order I think tuot will be fine afterwards.
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Response from 1001hobbies
Thank you for your feedback! We understand that delays can be frustrating, but we do our best to constantly improve our services. We hope your next orders go smoothly. Please do not hesitate to contact us again if you have any questions or need any assistance. We hope to see you soon!
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George V.
Rating: 1 out of 5
following a purchase from 26/10/2024
Slow, incomplete order, slow to answer and poor communication management.
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Response from 1001hobbies
We sincerely regret the experience you have had. We are reviewing our response times and order management to improve these points and offer you the service you deserve. We appreciate your patience and take your comments into account to avoid these situations in the future.
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Giorgio P.
Rating: 4 out of 5
following a purchase from 29/09/2024
AAA+++ ALL OK!
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Response from 1001hobbies
Thank you for the awesome feedback! We're thrilled everything went smoothly. Looking forward to your next order!
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Pascale P.
Rating: 4 out of 5
following a purchase from 06/10/2024
No problems with delivery
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Response from 1001hobbies
Thank you for your positive feedback! We're glad the delivery went well. If you have any further questions or needs in the future, please do not hesitate to contact us. We hope to hear from you soon!
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Rene M.
Rating: 4 out of 5
following a purchase from 03/09/2024
perfect in that I find models that I like .
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Response from 1001hobbies
Thank you for your feedback! We're delighted that you've found some layouts you like. If you have any specific requests or are looking for something in particular, please let us know. We're here to help!
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Alice T.
Rating: 4 out of 5
following a purchase from 15/09/2024
Good.
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Response from 1001hobbies
Thank you for your brief feedback! If you have any questions or need anything else, just let us know. We are here for you!
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François B.
Rating: 4 out of 5
following a purchase from 10/10/2024
Delivery times are not always respected and yet we pay transport costs according to the dates announced.
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Response from 1001hobbies
Thank you for your feedback. We understand your frustration and apologize for any inconvenience related to delivery times. We make every effort to meet deadlines, but there may be unforeseen circumstances that affect delivery. We will pass on this information to improve our service. Your experience is important to us, and we appreciate your patience. If you have any further questions or require assistance, please do not hesitate to contact us.
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