Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Great, glad everything arrived without a hitch! We're still aiming for 5 stars and will do our best to make your next experience top ⭐⭐⭐⭐⭐. Thank you and see you soon!
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David P.
Rating: 4 out of 5
following a purchase from 07/08/2024
Fine
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Response from 1001hobbies
Thank you for your feedback! We are delighted that you are satisfied. We will do our utmost to ensure that your next experience is worthy of the 5 stars ⭐⭐⭐⭐⭐. See you soon for even better!
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vincent L.
Rating: 1 out of 5
following a purchase from 08/06/2024
Delays of several months on products advertised as being in stock.
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Response from 1001hobbies
We are very sorry for the repeated delays. This is not the experience we wish to offer. As an apology, a commercial gesture has been offered to you. We hope this will improve your next experience with us. Thank you for your patience and understanding.
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christophe B.
Rating: 4 out of 5
following a purchase from 30/07/2024
product and delivery OK
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Response from 1001hobbies
Great! We're delighted that everything went so well. See you next time for another worry-free order!
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Emma J.
Rating: 4 out of 5
following a purchase from 24/07/2024
The box unfortunately arrived a little damaged but otherwise everything is great. The figures look good and everything went really well.
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Response from 1001hobbies
Thank you for your feedback! We are sorry that the box arrived damaged, but we are pleased that the figures met your expectations and everything else went well. If you have any questions or concerns, please let us know. See you soon for an even better experience!
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Jean-Marie Q.
Rating: 4 out of 5
following a purchase from 02/07/2024
it's a pity that the waiting time to receive the order is so long!
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Response from 1001hobbies
Thank you for your feedback! We're really sorry about the delay, it's true that waiting can be frustrating. We'll do everything we can to speed things up next time . Thank you for your patience and we hope to see you soon!
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Giancarlo I.
Rating: 1 out of 5
following a purchase from 20/06/2024
Catastrophe I paid and ordered 2 yellow fiat 500 after more than a month I rrceive only 1 fiat 500 and not the good one a tunning .I rang 3 times always pad of answer it is really inadmissible!!!!!! I wrote several emails and no response I want or my 2 fiat ordered or refund!!!!!!!
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Response from 1001hobbies
We are very sorry for this frustrating situation. We understand your dissatisfaction and are committed to resolving this issue quickly. In order for us to help you effectively, please contact us directly at [email protected] with all the information concerning your order. We promise to resolve this situation as quickly as possible. Thank you for your patience and understanding.
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Bernard-Régine R.
Rating: 4 out of 5
following a purchase from 10/07/2024
When it's time to replace a faulty part: it's hard to reach customer service???
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that you have had difficulty contacting our customer service department. Should you require assistance in replacing a faulty part, please do not hesitate to contact us at [email protected]. We will do our best to help you quickly. Yours faithfully
K
Karin D.
Rating: 4 out of 5
following a purchase from 27/07/2024
Everything arrived safely and was beautifully gift-wrapped...thank you...
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Response from 1001hobbies
Thank you very much for your feedback! We are pleased to hear that everything arrived safely and that the gift packaging met your expectations. It was a pleasure to help you!
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Janvier D.
Rating: 4 out of 5
following a purchase from 25/07/2024
Although everything went smoothly, I did notice that it took longer than usual for the parcel to reach me.
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Response from 1001hobbies
Thank you for your feedback. We are delighted that everything went smoothly, but we are sorry that delivery took longer than usual. We will look into this delay to improve our lead times in the future. Thank you for your understanding and patience.
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rebecca A.
Rating: 4 out of 5
following a purchase from 20/07/2024
Overall I am satisfied with my order, I received it quickly without any problem, the site itself is reliable. I only gave 4 stars to the Draco Malfoy figurine I ordered. When you see it on the site, it looks very similar, but when you open the packaging, the resemblance is not what it seems, and it looks more like a doll than a collector's item.
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Response from 1001hobbies
Thank you for your detailed feedback! We are delighted that you are satisfied with your order and the speed of delivery. As for the Draco Malfoy figurine, we're sorry it didn't live up to your expectations. As Draco would say, "It's very important that we all have a certain level of perfection." We take your feedback to heart to improve our products. Thank you for your understanding and trust!
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DEKERLE E.
Rating: 4 out of 5
following a purchase from 28/07/2024
Good.
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Response from 1001hobbies
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Sebastien T.
Rating: 4 out of 5
following a purchase from 10/07/2024
Good choice of goods, not too expensive, my last delivery took a while to arrive because products were waiting, otherwise top notch...
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laurent L.
Rating: 4 out of 5
following a purchase from 08/07/2024
Some of the boxes I received were damaged. A pity.
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Jean-Michel C.
Rating: 4 out of 5
following a purchase from 20/07/2024
-Already a customer, I am very satisfied with the services offered by 1001HOBBIES -One small point however deserves clarification: Why is it not possible to use PAYPAL even though the possibility is proposed on your site's opening page?
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Response from 1001hobbies
Thank you very much for your loyalty and your positive feedback on our services! Concerning PayPal, we understand that it can lead to confusion. The PayPal option depends on the type of product and the amount of the order. We are constantly working to improve our site and hope to make this process clearer in the future. You can contact us by e-mail or phone for more information if needed! Thank you for your understanding and trust.
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Benoit P.
Rating: 4 out of 5
following a purchase from 04/03/2024
Pre-order that took a long time to be delivered, but beautifully crafted item, well worth the wait.
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Response from 1001hobbies
Thank you very much for your patience and understanding regarding the delivery time of your pre-order. We are delighted that the item met your expectations and that you found it worth the wait. True enthusiasts know that quality sometimes takes a little longer, and we congratulate you on your patience. See you soon for new discoveries!
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Jörg H.
Rating: 1 out of 5
following a purchase from 17/07/2024
My order is wrongly delivered and very bad communication
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Response from 1001hobbies
Thank you for your feedback. We apologize for the incorrect delivery and the inconvenience caused by the communication. Your request has been processed via email and we have already contacted you to resolve the issue. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your patience and understanding.
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Gustav W.
Rating: 4 out of 5
following a purchase from 12/07/2024
no,,
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bernard S.
Rating: 4 out of 5
following a purchase from 21/06/2024
very satisfied with the quality
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that you are very satisfied with the quality. We will do our utmost to ensure that your next experience is worthy of 5 stars.
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REGINE L.
Rating: 4 out of 5
following a purchase from 05/07/2024
no comment
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Response from 1001hobbies
Thank you for your feedback. We will do our utmost to ensure that your next experience is worthy of 5 stars. Best regards,
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Daniel D.
Rating: 4 out of 5
following a purchase from 26/06/2024
Perfect order tracking as always
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that the order tracking is perfect as always. We'll do everything we can to make your next experience a 5-star one. We hope to see you soon!
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Thierry H.
Rating: 4 out of 5
following a purchase from 15/07/2024
No problem, very responsive.
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that you experienced no problems and that our team was very responsive. We will do our utmost to ensure that your next experience is worthy of 5 stars. We hope to see you soon!
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JEAN PHILIPPE L.
Rating: 4 out of 5
following a purchase from 17/06/2024
I only give 4 stars because your site is great but ................the box you use for delivery sucks. Delivery scheduled for July 4 and postponed from day to day to end up transiting via colissimo. Otherwise the quality of the order is great.
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Response from 1001hobbies
Thank you for your feedback and honesty. We are delighted that you find our site and the quality of our products great! We are sorry for the inconvenience with the delivery. We will work on this point to improve our service and avoid this kind of situation in the future. Thank you for your understanding and patience.
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PAUL-LOUIS N.
Rating: 4 out of 5
following a purchase from 11/07/2024
The ordering process was satisfactory, as was the delivery time. The minus star is justified by the packaging of the items: soft, deformed cardboard, half-opened and barely sealed with transparent adhesive. Fortunately, all the items were present.
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Response from 1001hobbies
Thank you for your detailed feedback! We are happy to hear that you are satisfied with the ordering process and delivery time. We are sorry to hear that the packaging of the items was not up to your expectations. We will work to improve the quality of our packaging to avoid these inconveniences in the future. If you have any other suggestions or needs, please do not hesitate to contact us. Thank you for your trust and understanding.
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Eric C.
Rating: 4 out of 5
following a purchase from 25/06/2024
Large selection of models, but the products are not sufficiently protected for transport.
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Response from 1001hobbies
Hello, Thank you for taking the time to share your review. We are delighted that you appreciate our wide selection of models. Regarding the protection of the products during transport, we are sorry to hear that this was not up to your expectations. Your feedback is valuable and we will be taking steps to improve the packaging of our products to ensure better protection. Please do not hesitate to contact us directly if you have any specific questions or problems. Thank you for your understanding and trust. Yours faithfully
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natascha E.
Rating: 1 out of 5
following a purchase from 05/07/2024
Not good !!! The packaging was not good so the item arrived damaged
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Response from 1001hobbies
We are very sorry to hear that your item arrived damaged due to inadequate packaging. We understand your disappointment with this. An email has been sent to our team to resolve the issue as soon as possible. We will take all necessary steps to rectify this situation and ensure that this does not happen again in the future. We sincerely apologize for this inconvenience. If you have any further questions or need additional assistance, please contact us directly. Thank you for your understanding and patience. Yours sincerely,
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Astrid Wilhelmina R.
Rating: 4 out of 5
following a purchase from 03/06/2024
I got the item in and in neat condition.
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Response from 1001hobbies
That's great to hear! Glad you received the item in good condition. If you have any questions or if there is anything we can help with, feel free to let us know. We are always here for you. Thanks for your feedback and have fun with your item! Sincerely,
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Martial P.
Rating: 4 out of 5
following a purchase from 10/07/2024
very responsive customer service.
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Response from 1001hobbies
Thank you very much for your positive comments about our customer service! We're happy to hear that you found our team responsive. Your satisfaction is our top priority, and we will do everything we can to ensure that you have a perfect experience with us. If you have any further questions or needs, please don't hesitate to contact us. We're here to help! Thank you again for your confidence, and see you soon!
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Sophie C.
Rating: 1 out of 5
following a purchase from 05/07/2024
Very poorly protected figurine, the box arrived very damaged in addition to a not very fast delivery time. A real shame, I don't recommend it at all.
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Response from 1001hobbies
We are very sorry to hear that your figurine arrived poorly protected and that the box was badly damaged. Furthermore, we understand that the delivery time was not up to your expectations. We have taken note of your concerns and have sent you an e-mail with our apologies. We understand your disappointment and thank you for your understanding. Your satisfaction is very important to us and we will do our utmost to resolve this situation to the best of our ability.
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Jean Pierrre P.
Rating: 4 out of 5
following a purchase from 08/07/2024
speed
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Response from 1001hobbies
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Miguel M.
Rating: 4 out of 5
following a purchase from 18/06/2024
Perfectly packaged delivery. Although this order took quite a while to arrive.
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Response from 1001hobbies
Thank you very much for your comment. We are delighted that your order arrived perfectly packaged. However, we understand your frustration with the long delivery time. We would like to point out that your order came from France, which can sometimes have an impact on delivery times. We are continually working to improve our processes and reduce lead times. Your satisfaction is our top priority. If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help you.
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christiane D.
Rating: 1 out of 5
following a purchase from 26/06/2024
You're very anxious to know what I think. You even asked for it before the delayed dispatch of this order. I've sent you e-mails to which I've received no reply. I believe that customer contact is essential. So look for my messages and you'll see what I think of your company. I don't have time to waste, and for this kind of question, you've found me!
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Response from 1001hobbies
We would like to inform you that we have indeed sent an e-mail in response to your messages. It is possible that our reply has gone to your spam folder. Please check your inbox and your spam folder. We take communication with our customers very seriously and deeply regret this situation. We apologize for the inconvenience and thank you for your understanding and patience.
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Jean Henri D.
Rating: 4 out of 5
following a purchase from 03/07/2024
Not suitable for beginners
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Response from 1001hobbies
Thank you for your feedback on the Dassault Rafale C 1/48 model. You're absolutely right, this model is rated at level 4/5, which makes it more suitable for experienced modellers. For beginners, we recommend level 1 or 2 models, which are simpler to assemble and perfect for getting acquainted with model building. If you need advice on choosing a model more suited to your level, or if you have any other questions, please don't hesitate to contact us. We're here to help! Thanks again for your understanding and see you soon! Best regards,
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Bruno B.
Rating: 1 out of 5
following a purchase from 15/06/2024
Your company does not respond to my written COMPLAINT for a purchase of 9 jars more than 3 weeks ago!!!
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Response from 1001hobbies
Thank you for your message and we apologize for this incident. We have received your written complaint and have taken immediate action to resolve this issue. An e-mail has been sent to you to discuss the options available to rectify the situation. Sincerely
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Joachim R.
Rating: 4 out of 5
following a purchase from 23/06/2024
Well packaged, problem-free delivery, delivery time unfortunately very long.
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Response from 1001hobbies
Thank you for your feedback. We are pleased that your order was well packaged and could be delivered without any problems. However, we sincerely apologize for the long delivery time. We take your feedback seriously and will look internally at how we can improve our delivery times to avoid such delays in the future. If you have any further questions or require assistance, please do not hesitate to contact us. Thank you for your patience and understanding. Yours sincerely,
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JOSEP G.
Rating: 4 out of 5
following a purchase from 17/06/2024
Overall very good. The order was a little late.
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Response from 1001hobbies
Thank you for your feedback. We are glad to hear that you had an overall good experience with us. However, we are very sorry for the delay in the delivery of your order. We appreciate your understanding and apologize for any inconvenience this has caused. We are constantly working to improve our delivery times and ensure that every experience is excellent. If you have any questions or need additional assistance, please do not hesitate to contact us. We are here to help you in any way we can, thank you again for your trust in us! Best regards,
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JEAN-MICHEL F.
Rating: 1 out of 5
following a purchase from 03/06/2024
not received my order in full
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Response from 1001hobbies
Dear Customer , We are sorry to hear that you have not received your order in full. We have sent you an e-mail asking if you would prefer to receive a credit note or a refund for the unavailable product. Could you please check your mailbox and let us know your choice? This will enable us to resolve the situation as quickly as possible. We sincerely apologize for this inconvenience and thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us. We're here to help! Thank you and see you soon!
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Oliver H.
Rating: 1 out of 5
following a purchase from 29/05/2024
Newsletter spam, delivery time was ambiguous
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Response from 1001hobbies
I apologize for the confusion regarding the delivery time mentioned and for any inconvenience this may have caused. We take your feedback very seriously and will rectify the situation to avoid any confusion in the future. I will also be unsubscribing you from our newsletter with immediate effect. If you have any further concerns or need additional support, please feel free to contact us directly. Thank you for your understanding and patience.
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Acheteur Vérifié L.
Rating: 1 out of 5
following a purchase from 16/06/2024
Very bad packing not in conformity Missing part impossible to assemble the model fascicle already used after several sending of email and telephone call no answer A model of a value of 124 euros Disgraceful I do not ask for a refund however a simple exchange I advise against any order at your risk and peril
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Response from 1001hobbies
We are very sorry for your experience. Unfortunately, we have not received an email from you to date. In order for us to resolve this issue as quickly as possible, could you please send us photos of the affected items to [email protected]. We understand your frustration and are committed to finding a satisfactory solution for you. Thank you for your understanding and cooperation.
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Jean-Jacques V.
Rating: 4 out of 5
following a purchase from 26/04/2024
Despite a substantial delay in the dispatch of my order, I still gave 1001 Hobbies' sales organization 4 stars. That being said, the items ordered came from Kiev in the Ukraine ... and I myself should have understood how difficult it would be for them to meet delivery deadlines, before definitively validating my order on the basis of their confirmation of deadlines. However, according to 1001 Hobbies, this long delay was due to their English supplier!... So I couldn't easily understand the explanations I was given for this delay, and I simply had to be patient, as I had no other suggestions... .
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Response from 1001hobbies
Thank you for your constructive comments despite the delay in sending your order. We take note of your comments concerning the origin of the products ordered and the delivery times. We are constantly working to improve our communication with our suppliers in order to avoid such situations in the future. Your patience and understanding are greatly appreciated. Should you have any other concerns or require further assistance, please do not hesitate to contact us directly. Once again, thank you for your understanding.
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