Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Delivery time a little long but products in conformity
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Response from 1001hobbies
Thank you for your feedback. We are happy to know that the products received are in accordance with your expectations. Concerning the delivery time, we are sorry for the long delay. We take note of your feedback and are constantly striving to improve our services to offer you a better experience. Thank you for your understanding and patience.
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Vadym L.
Rating: 4 out of 5
following a purchase from 27/05/2024
Everything super
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Response from 1001hobbies
Merci !
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Mirko L.
Rating: 4 out of 5
following a purchase from 11/06/2024
hello, i wish i could find more models that i am looking for. but that is my need. greetings mirko
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Response from 1001hobbies
Thank you for your feedback! We understand your desire for a larger selection of models. If you are looking for specific models, please do not hesitate to email us. We do our best to regularly add new products to our website. Yours sincerely,
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María Francisca D.
Rating: 4 out of 5
following a purchase from 01/06/2024
Almost everything was fine, but the type of delivery I chose said home delivery by post, but they don't bring it to your home and I had to go to the post office to pick it up, if I had known I would have chosen another delivery option.
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Response from 1001hobbies
We apologize for any confusion with the type of delivery you have chosen. We appreciate your comments and will take them into account to improve our service and inform you of your delivery options. If you need any further assistance or have any other questions, please do not hesitate to contact us. Sincerely The 1001 Hobbies Team
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Montse O.
Rating: 4 out of 5
following a purchase from 09/03/2024
All good, the only thing I would like when they say 24 to 48 hours is true.
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Response from 1001hobbies
Thank you for your comment. We are sorry for any inconvenience caused by the delivery time. We are working to improve our accuracy in shipping times. Your feedback is invaluable to us. If you need anything else, please do not hesitate to contact us. Best regards, The 1001 Hobbies Team
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jean francois D.
Rating: 4 out of 5
following a purchase from 09/06/2024
Very efficient and spontaneous on all types of orders.fast and expeditious processing could be said.Thank you for your professionalism to the whole team.
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Response from 1001hobbies
Many thanks for your enthusiastic feedback! We're delighted to know that you find our service efficient and spontaneous, whatever the type of order. Your satisfaction is our greatest reward. We make it a point of honour to process every order quickly and carefully, and it's a pleasure to see that it makes a difference to you. Thank you for your kind words about our professionalism, it motivates the whole team to keep it up! If you have any other requests or ideas to share, we're always ready to listen. Thanks again for your trust and loyalty! See you soon, The 1001 Hobbies team
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Rick W.
Rating: 1 out of 5
following a purchase from 28/05/2024
Good, prompt delivery
Response from 1001hobbies
Thank you for your positive feedback on the fast delivery! We are delighted that everything went smoothly. If you have any further queries or need any additional assistance, please do not hesitate to contact us. We'll do everything we can to make sure your next experience is a 5-star one. See you soon in our online shop! Best regards, The 1001 Hobbies team
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John H.
Rating: 4 out of 5
following a purchase from 25/05/2024
A little expensive but it was a kit I found hard to find.
Response from 1001hobbies
Thank you for your feedback! We understand your concern about the price. We're glad that you were able to find a kit that was difficult to locate elsewhere. If there's anything else you need or if you have any questions, please feel free to reach out to us. Best regards, The 1001 Hobbies Team
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MICHEL S.
Rating: 4 out of 5
following a purchase from 29/04/2024
The product is perfect, but the delivery was lousy - the parcel was left in the driveway despite the fragile note. MS
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Response from 1001hobbies
Thank you for your feedback. We are happy to hear that you are satisfied with the product. However, we are sorry to hear that the delivery did not live up to your expectations. We will report this problem to our delivery department to prevent it from happening again. Your satisfaction is our priority, and we thank you for informing us of this problem. If you have any other concerns, please do not hesitate to contact us. Thank you again for your patience and understanding. Sincerely, The 1001 Hobbies team
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Rodolphe V.
Rating: 4 out of 5
following a purchase from 05/05/2024
Every time you order, you ask for my opinion. I repeat, everything is fine Ras
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Response from 1001hobbies
Hello, Thank you for your message and your honesty! We are happy to hear that everything is OK for you. We have taken note of your wish to no longer receive requests for advice with every order. If you need anything else, we'll be happy to help. Thank you again for your loyalty! Sincerely, The 1001 Hobbies team
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Sergio G.
Rating: 1 out of 5
following a purchase from 17/05/2024
When you are being pestered with an order for 11 months, ... have you paid for it (PayPal), send proof, ... they are going to make them especially for you, ... what did you order? We did not find the order number you indicated, ..., give us the account number and we will return the money, but it was never a transfer, all this after many mails, writings on your page, phone call to the number 91...., with a service like this, how can you evaluate the experience? If it would have happened to you, what would be your comment?
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Response from 1001hobbies
Thank you for your feedback. Please contact us at [email protected] to resolve this issue. Best regards, The 1001 Hobbies Team
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Lucas L.
Rating: 4 out of 5
following a purchase from 04/06/2024
works
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Response from 1001hobbies
️️
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Alexandre C.
Rating: 4 out of 5
following a purchase from 19/06/2024
Fine
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Jose D.
Rating: 4 out of 5
following a purchase from 25/06/2024
Fast delivery. Wide assortment
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Response from 1001hobbies
Good to know! We have a wide assortment and we're glad we were able to make a quick delivery for you. thanks for your positive feedback!
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MASSIMO M.
Rating: 4 out of 5
following a purchase from 06/06/2024
All OK. Only a small smudge on the mode of the package. Little protected . But in essence , reliable !
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Response from 1001hobbies
Thank you for your feedback! We are happy that everything went well. We apologize for the small smudge in the packing method and appreciate your feedback on our reliability. If you need additional assistance or have any other questions, please feel free to contact us. Sincerely, The 1001 Hobbies Team
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thierry R.
Rating: 1 out of 5
following a purchase from 01/02/2024
No information on the delivery delay and a laconic e-mail on the obligations of the buyer who placed the order....bref minimum service...
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FELIX L.
Rating: 4 out of 5
following a purchase from 22/06/2024
I personally liked the site and the store.
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Response from 1001hobbies
I'm so glad to hear it! Thank you for your support and for sharing your positive experience with us! We're here for you at 1001 Hobbies!
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CLAUDIO B.
Rating: 4 out of 5
following a purchase from 17/06/2024
Hello everyone. the item just purchased is great. and the delivery was very fast. congratulations to the staff.
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Response from 1001hobbies
Hi everyone, Thank you very much for your positive feedback! We are happy that the item purchased is great and the delivery was fast. Kudos go out to all the staff! L'équipe vous remercie sincèrement depuis la France. If you have any other questions or need assistance, please do not hesitate to contact us. Best regards, The 1001 Hobbies team.
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simone P.
Rating: 1 out of 5
following a purchase from 13/06/2024
I've already explained everything in the last e-mail.
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ALESSIO M.
Rating: 1 out of 5
following a purchase from 15/04/2024
Unfortunately negative review, ordered and paid for 3 items I only received 1 item, I was told they lost my order but to date I have not received anything of the remaining order!!!
To my emails I get no response!!!
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Response from 1001hobbies
We are very sorry for the inconvenience you experienced. We have not received any emails from you. Please contact us at [email protected] to resolve this situation and make sure you receive what you are owed. We are here to help you and to resolve this situation as soon as possible. Sincerely, The 1001 Hobbies team.
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henk B.
Rating: 4 out of 5
following a purchase from 17/06/2024
the layout is pleasant
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Response from 1001hobbies
Thank you very much for your feedback! We're glad you like the ease of use. If you have any other suggestions or questions, please let us know. Kind regards,
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Willem L.
Rating: 1 out of 5
following a purchase from 25/05/2024
Sloppy shipping. Received very late
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Response from 1001hobbies
We are sorry to hear that the delivery was disrupted and delayed. We apologize for the inconvenience. We will do our best to make sure this does not happen again. Kind regards,
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Jean W.
Rating: 1 out of 5
following a purchase from 01/06/2024
Item did not arrive for unknown reasons, apparently returned to sender.
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Response from 1001hobbies
We are sorry to hear that the item has not arrived and has apparently been returned to sender. We will get back to you to find a solution if necessary. If you need any help or advice, please let me know by email.
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Henri F.
Rating: 4 out of 5
following a purchase from 27/05/2024
Very good as usual
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Response from 1001hobbies
Thank you very much for your loyalty and your positive feedback! We're delighted that everything went as smoothly as usual. See you soon for new orders!
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eric M.
Rating: 4 out of 5
following a purchase from 02/06/2024
Satisfied with the products thank you
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with our products. If there's anything else you need, please let us know. We hope to see you soon!
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Gaëtan H.
Rating: 1 out of 5
following a purchase from 01/06/2024
The box of the purchased item was shipped without a packing carton and arrived dented. I am not satisfied.
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Response from 1001hobbies
I'm sorry to hear that the box of the purchased item arrived damaged. Could you please send us photos of the damaged packaging to our e-mail address [email protected]? We will solve this problem quickly for you. Thank you for your understanding and cooperation.
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jan V.
Rating: 4 out of 5
following a purchase from 07/06/2024
excellent a big 9
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Response from 1001hobbies
Great, thank you so much for this 9/10! We will do our best to get a 10/10 next time. Your feedback helps us to strive for excellence and give you the perfect experience. See you soon!
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Estella L.
Rating: 4 out of 5
following a purchase from 02/06/2024
good and as described
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Response from 1001hobbies
Glad to hear that all is well and as described! If there is anything we can help with in the future, please feel free to let us know. Thanks for your feedback!
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stephane D.
Rating: 4 out of 5
following a purchase from 05/06/2024
despite a delivery time a little long for my taste I recommend this store. I would do another order.
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Response from 1001hobbies
Thank you for your recommendation despite the delay in delivery! We take note of your feedback and are working to improve our service. We would be delighted to serve you again for future orders. We hope to see you soon!
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ettore C.
Rating: 4 out of 5
following a purchase from 07/05/2024
WELL DONE SITE, WIDE SELECTION, PITY ABOUT THE SLIGHTLY ABOVE AVERAGE PRICES
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Response from 1001hobbies
Thank you so much for your feedback! We are happy that you find our site well done and with a wide selection. We take note of your comment about the prices and will try to improve. Thanks again and see you soon for more purchases!
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michel C.
Rating: 4 out of 5
following a purchase from 04/06/2024
very clear site
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Response from 1001hobbies
Thank you very much for your positive feedback on the clarity of our site! We are constantly working to improve its presentation to make your experience even better. Your feedback is invaluable in helping us to continually improve! See you soon!
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Nicolas O.
Rating: 4 out of 5
following a purchase from 14/06/2024
Complies with my order.
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Response from 1001hobbies
Perfect! We always make sure that your order is exactly what you ordered. See you soon for more purchases!
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joseph S.
Rating: 4 out of 5
following a purchase from 19/05/2024
Plenty of choice
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Response from 1001hobbies
Hey, it's great to know that you've noticed our wide selection! We've got over 150,000 items and we're adding to it all the time! See you soon!
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laurent O.
Rating: 4 out of 5
following a purchase from 19/06/2024
Order received promptly. Very good
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that your order arrived quickly and that everything went smoothly. See you soon for your next orders!
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Eric C.
Rating: 4 out of 5
following a purchase from 28/05/2024
Improving parcel packaging
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Response from 1001hobbies
Thank you for your feedback. We take note of your suggestion to improve the packaging of our parcels. Your feedback helps us to constantly improve. See you soon and thank you for your confidence!
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Chris B.
Rating: 1 out of 5
following a purchase from 11/06/2024
Very slow delivery. After 2 weeks, I am still waiting
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Response from 1001hobbies
We are pleased that your order was delivered on 24.06.2024. Some products are shipped by our suppliers with a longer delay. We apologize for the extended wait and appreciate your patience. If you have any further questions or concerns, please do not hesitate to contact us.
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Daniel D.
Rating: 4 out of 5
following a purchase from 15/06/2024
good follow-up. Just a duplicate pot of color.... but no problem; we'll work it out.
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Response from 1001hobbies
Thank you for your positive feedback! We're delighted to hear that you're happy with your order. Regarding the duplicate color pot, we apologize for this incident. If you need a solution, please don't hesitate to contact us, and we'll be happy to find an arrangement that works for you.
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Pascal A.
Rating: 4 out of 5
following a purchase from 21/05/2024
Very good service. Order as expected.
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Response from 1001hobbies
Thank you very much for your positive feedback! We're delighted that you were satisfied with our service and that your order met your expectations. See you soon!
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Eric C.
Rating: 4 out of 5
following a purchase from 03/05/2024
Well the prices of some models have been corrected
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Response from 1001hobbies
We constantly strive to adjust our prices to offer the best deals to our customers. We hope this helps make your shopping experience even more enjoyable. Thank you for your support and see you soon on our site!
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Olivier C.
Rating: 4 out of 5
following a purchase from 10/05/2024
The order was incomplete and 1001 Hobbies did not warn me. I had to report it afterwards to get compensation.
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Response from 1001hobbies
Thank you for your understanding and for letting us know. We are working on improving our processes to serve you better in the future.
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