English 
L
Rating: 4 out of 5
Some of the boxes I received were damaged. A pity.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1 and 4 stars
Reset filtersJ
Rating: 4 out of 5
-Already a customer, I am very satisfied with the services offered by 1001HOBBIES -One small point however deserves clarification: Why is it not possible to use PAYPAL even though the possibility is proposed on your site's opening page?
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Response from 1001hobbies
Thank you very much for your loyalty and your positive feedback on our services! Concerning PayPal, we understand that it can lead to confusion. The PayPal option depends on the type of product and the amount of the order. We are constantly working to improve our site and hope to make this process clearer in the future. You can contact us by e-mail or phone for more information if needed! Thank you for your understanding and trust.
B
Rating: 4 out of 5
Pre-order that took a long time to be delivered, but beautifully crafted item, well worth the wait.
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Response from 1001hobbies
Thank you very much for your patience and understanding regarding the delivery time of your pre-order. We are delighted that the item met your expectations and that you found it worth the wait. True enthusiasts know that quality sometimes takes a little longer, and we congratulate you on your patience. See you soon for new discoveries!
J
Rating: 1 out of 5
My order is wrongly delivered and very bad communication
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Response from 1001hobbies
Thank you for your feedback. We apologize for the incorrect delivery and the inconvenience caused by the communication. Your request has been processed via email and we have already contacted you to resolve the issue. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your patience and understanding.
G
Rating: 4 out of 5
no,,
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B
Rating: 4 out of 5
very satisfied with the quality
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that you are very satisfied with the quality. We will do our utmost to ensure that your next experience is worthy of 5 stars.
R
Rating: 4 out of 5
no comment
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Response from 1001hobbies
Thank you for your feedback. We will do our utmost to ensure that your next experience is worthy of 5 stars. Best regards,
D
Rating: 4 out of 5
Perfect order tracking as always
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that the order tracking is perfect as always. We'll do everything we can to make your next experience a 5-star one. We hope to see you soon!
T
Rating: 4 out of 5
No problem, very responsive.
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that you experienced no problems and that our team was very responsive. We will do our utmost to ensure that your next experience is worthy of 5 stars. We hope to see you soon!
J
Rating: 4 out of 5
I only give 4 stars because your site is great but ................the box you use for delivery sucks. Delivery scheduled for July 4 and postponed from day to day to end up transiting via colissimo. Otherwise the quality of the order is great.
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Response from 1001hobbies
Thank you for your feedback and honesty. We are delighted that you find our site and the quality of our products great! We are sorry for the inconvenience with the delivery. We will work on this point to improve our service and avoid this kind of situation in the future. Thank you for your understanding and patience.
P
Rating: 4 out of 5
The ordering process was satisfactory, as was the delivery time. The minus star is justified by the packaging of the items: soft, deformed cardboard, half-opened and barely sealed with transparent adhesive. Fortunately, all the items were present.
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Response from 1001hobbies
Thank you for your detailed feedback! We are happy to hear that you are satisfied with the ordering process and delivery time. We are sorry to hear that the packaging of the items was not up to your expectations. We will work to improve the quality of our packaging to avoid these inconveniences in the future. If you have any other suggestions or needs, please do not hesitate to contact us. Thank you for your trust and understanding.
E
Rating: 4 out of 5
Large selection of models, but the products are not sufficiently protected for transport.
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Response from 1001hobbies
Hello, Thank you for taking the time to share your review. We are delighted that you appreciate our wide selection of models. Regarding the protection of the products during transport, we are sorry to hear that this was not up to your expectations. Your feedback is valuable and we will be taking steps to improve the packaging of our products to ensure better protection. Please do not hesitate to contact us directly if you have any specific questions or problems. Thank you for your understanding and trust. Yours faithfully
N
Rating: 1 out of 5
Not good !!! The packaging was not good so the item arrived damaged
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Response from 1001hobbies
We are very sorry to hear that your item arrived damaged due to inadequate packaging. We understand your disappointment with this. An email has been sent to our team to resolve the issue as soon as possible. We will take all necessary steps to rectify this situation and ensure that this does not happen again in the future. We sincerely apologize for this inconvenience. If you have any further questions or need additional assistance, please contact us directly. Thank you for your understanding and patience. Yours sincerely,
A
Rating: 4 out of 5
I got the item in and in neat condition.
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Response from 1001hobbies
That's great to hear! Glad you received the item in good condition. If you have any questions or if there is anything we can help with, feel free to let us know. We are always here for you. Thanks for your feedback and have fun with your item! Sincerely,
M
Rating: 4 out of 5
very responsive customer service.
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Response from 1001hobbies
Thank you very much for your positive comments about our customer service! We're happy to hear that you found our team responsive. Your satisfaction is our top priority, and we will do everything we can to ensure that you have a perfect experience with us. If you have any further questions or needs, please don't hesitate to contact us. We're here to help! Thank you again for your confidence, and see you soon!
S
Rating: 1 out of 5
Very poorly protected figurine, the box arrived very damaged in addition to a not very fast delivery time. A real shame, I don't recommend it at all.
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Response from 1001hobbies
We are very sorry to hear that your figurine arrived poorly protected and that the box was badly damaged. Furthermore, we understand that the delivery time was not up to your expectations. We have taken note of your concerns and have sent you an e-mail with our apologies. We understand your disappointment and thank you for your understanding. Your satisfaction is very important to us and we will do our utmost to resolve this situation to the best of our ability.
J
Rating: 4 out of 5
speed
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Response from 1001hobbies
️
M
Rating: 4 out of 5
Perfectly packaged delivery. Although this order took quite a while to arrive.
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Response from 1001hobbies
Thank you very much for your comment. We are delighted that your order arrived perfectly packaged. However, we understand your frustration with the long delivery time. We would like to point out that your order came from France, which can sometimes have an impact on delivery times. We are continually working to improve our processes and reduce lead times. Your satisfaction is our top priority. If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help you.
C
Rating: 1 out of 5
You're very anxious to know what I think. You even asked for it before the delayed dispatch of this order. I've sent you e-mails to which I've received no reply. I believe that customer contact is essential. So look for my messages and you'll see what I think of your company. I don't have time to waste, and for this kind of question, you've found me!
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Response from 1001hobbies
We would like to inform you that we have indeed sent an e-mail in response to your messages. It is possible that our reply has gone to your spam folder. Please check your inbox and your spam folder. We take communication with our customers very seriously and deeply regret this situation. We apologize for the inconvenience and thank you for your understanding and patience.
J
Rating: 4 out of 5
Not suitable for beginners
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Response from 1001hobbies
Thank you for your feedback on the Dassault Rafale C 1/48 model. You're absolutely right, this model is rated at level 4/5, which makes it more suitable for experienced modellers. For beginners, we recommend level 1 or 2 models, which are simpler to assemble and perfect for getting acquainted with model building. If you need advice on choosing a model more suited to your level, or if you have any other questions, please don't hesitate to contact us. We're here to help! Thanks again for your understanding and see you soon! Best regards,
B
Rating: 1 out of 5
Your company does not respond to my written COMPLAINT for a purchase of 9 jars more than 3 weeks ago!!!
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Response from 1001hobbies
Thank you for your message and we apologize for this incident. We have received your written complaint and have taken immediate action to resolve this issue. An e-mail has been sent to you to discuss the options available to rectify the situation. Sincerely
J
Rating: 4 out of 5
Well packaged, problem-free delivery, delivery time unfortunately very long.
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Response from 1001hobbies
Thank you for your feedback. We are pleased that your order was well packaged and could be delivered without any problems. However, we sincerely apologize for the long delivery time. We take your feedback seriously and will look internally at how we can improve our delivery times to avoid such delays in the future. If you have any further questions or require assistance, please do not hesitate to contact us. Thank you for your patience and understanding. Yours sincerely,
J
Rating: 4 out of 5
Overall very good. The order was a little late.
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Response from 1001hobbies
Thank you for your feedback. We are glad to hear that you had an overall good experience with us. However, we are very sorry for the delay in the delivery of your order. We appreciate your understanding and apologize for any inconvenience this has caused. We are constantly working to improve our delivery times and ensure that every experience is excellent. If you have any questions or need additional assistance, please do not hesitate to contact us. We are here to help you in any way we can, thank you again for your trust in us! Best regards,
J
Rating: 1 out of 5
not received my order in full
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Response from 1001hobbies
Dear Customer , We are sorry to hear that you have not received your order in full. We have sent you an e-mail asking if you would prefer to receive a credit note or a refund for the unavailable product. Could you please check your mailbox and let us know your choice? This will enable us to resolve the situation as quickly as possible. We sincerely apologize for this inconvenience and thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us. We're here to help! Thank you and see you soon!
O
Rating: 1 out of 5
Newsletter spam, delivery time was ambiguous
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Response from 1001hobbies
I apologize for the confusion regarding the delivery time mentioned and for any inconvenience this may have caused. We take your feedback very seriously and will rectify the situation to avoid any confusion in the future. I will also be unsubscribing you from our newsletter with immediate effect. If you have any further concerns or need additional support, please feel free to contact us directly. Thank you for your understanding and patience.
A
Rating: 1 out of 5
Very bad packing not in conformity Missing part impossible to assemble the model fascicle already used after several sending of email and telephone call no answer A model of a value of 124 euros Disgraceful I do not ask for a refund however a simple exchange I advise against any order at your risk and peril
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Response from 1001hobbies
We are very sorry for your experience. Unfortunately, we have not received an email from you to date. In order for us to resolve this issue as quickly as possible, could you please send us photos of the affected items to [email protected]. We understand your frustration and are committed to finding a satisfactory solution for you. Thank you for your understanding and cooperation.
J
Rating: 4 out of 5
Despite a substantial delay in the dispatch of my order, I still gave 1001 Hobbies' sales organization 4 stars. That being said, the items ordered came from Kiev in the Ukraine ... and I myself should have understood how difficult it would be for them to meet delivery deadlines, before definitively validating my order on the basis of their confirmation of deadlines. However, according to 1001 Hobbies, this long delay was due to their English supplier!... So I couldn't easily understand the explanations I was given for this delay, and I simply had to be patient, as I had no other suggestions... .
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Response from 1001hobbies
Thank you for your constructive comments despite the delay in sending your order. We take note of your comments concerning the origin of the products ordered and the delivery times. We are constantly working to improve our communication with our suppliers in order to avoid such situations in the future. Your patience and understanding are greatly appreciated. Should you have any other concerns or require further assistance, please do not hesitate to contact us directly. Once again, thank you for your understanding.
S
Rating: 4 out of 5
Delivery time a little long but products in conformity
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Response from 1001hobbies
Thank you for your feedback. We are happy to know that the products received are in accordance with your expectations. Concerning the delivery time, we are sorry for the long delay. We take note of your feedback and are constantly striving to improve our services to offer you a better experience. Thank you for your understanding and patience.
V
Rating: 4 out of 5
Everything super
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Response from 1001hobbies
Merci !
M
Rating: 4 out of 5
hello, i wish i could find more models that i am looking for. but that is my need. greetings mirko
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Response from 1001hobbies
Thank you for your feedback! We understand your desire for a larger selection of models. If you are looking for specific models, please do not hesitate to email us. We do our best to regularly add new products to our website. Yours sincerely,
M
Rating: 4 out of 5
Almost everything was fine, but the type of delivery I chose said home delivery by post, but they don't bring it to your home and I had to go to the post office to pick it up, if I had known I would have chosen another delivery option.
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Response from 1001hobbies
We apologize for any confusion with the type of delivery you have chosen. We appreciate your comments and will take them into account to improve our service and inform you of your delivery options. If you need any further assistance or have any other questions, please do not hesitate to contact us. Sincerely The 1001 Hobbies Team
M
Rating: 4 out of 5
All good, the only thing I would like when they say 24 to 48 hours is true.
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Response from 1001hobbies
Thank you for your comment. We are sorry for any inconvenience caused by the delivery time. We are working to improve our accuracy in shipping times. Your feedback is invaluable to us. If you need anything else, please do not hesitate to contact us. Best regards, The 1001 Hobbies Team
J
Rating: 4 out of 5
Very efficient and spontaneous on all types of orders.fast and expeditious processing could be said.Thank you for your professionalism to the whole team.
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Response from 1001hobbies
Many thanks for your enthusiastic feedback! We're delighted to know that you find our service efficient and spontaneous, whatever the type of order. Your satisfaction is our greatest reward. We make it a point of honour to process every order quickly and carefully, and it's a pleasure to see that it makes a difference to you. Thank you for your kind words about our professionalism, it motivates the whole team to keep it up! If you have any other requests or ideas to share, we're always ready to listen. Thanks again for your trust and loyalty! See you soon, The 1001 Hobbies team
R
Rating: 1 out of 5
Good, prompt delivery
Response from 1001hobbies
Thank you for your positive feedback on the fast delivery! We are delighted that everything went smoothly. If you have any further queries or need any additional assistance, please do not hesitate to contact us. We'll do everything we can to make sure your next experience is a 5-star one. See you soon in our online shop! Best regards, The 1001 Hobbies team
J
Rating: 4 out of 5
A little expensive but it was a kit I found hard to find.
Response from 1001hobbies
Thank you for your feedback! We understand your concern about the price. We're glad that you were able to find a kit that was difficult to locate elsewhere. If there's anything else you need or if you have any questions, please feel free to reach out to us. Best regards, The 1001 Hobbies Team
M
Rating: 4 out of 5
The product is perfect, but the delivery was lousy - the parcel was left in the driveway despite the fragile note. MS
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Response from 1001hobbies
Thank you for your feedback. We are happy to hear that you are satisfied with the product. However, we are sorry to hear that the delivery did not live up to your expectations. We will report this problem to our delivery department to prevent it from happening again. Your satisfaction is our priority, and we thank you for informing us of this problem. If you have any other concerns, please do not hesitate to contact us. Thank you again for your patience and understanding. Sincerely, The 1001 Hobbies team
R
Rating: 4 out of 5
Every time you order, you ask for my opinion. I repeat, everything is fine Ras
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Response from 1001hobbies
Hello, Thank you for your message and your honesty! We are happy to hear that everything is OK for you. We have taken note of your wish to no longer receive requests for advice with every order. If you need anything else, we'll be happy to help. Thank you again for your loyalty! Sincerely, The 1001 Hobbies team
S
Rating: 1 out of 5
When you are being pestered with an order for 11 months, ... have you paid for it (PayPal), send proof, ... they are going to make them especially for you, ... what did you order? We did not find the order number you indicated, ..., give us the account number and we will return the money, but it was never a transfer, all this after many mails, writings on your page, phone call to the number 91...., with a service like this, how can you evaluate the experience? If it would have happened to you, what would be your comment?
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Response from 1001hobbies
Thank you for your feedback. Please contact us at [email protected] to resolve this issue. Best regards, The 1001 Hobbies Team
L
Rating: 4 out of 5
works
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Response from 1001hobbies
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A
Rating: 4 out of 5
Fine
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